Jenn Diaz
Oct 2025
Bad for business!! Judy felt uncomfortable giving me information on pay rates!! Smh very unprofessional!
2.3(3 ratings)· Springfield average: 4.2

Home Health Compare
Western Mass Home Health Services offers home health and hospice care in Springfield, Massachusetts, including skilled nursing, therapy, and social work support. The few available reviews describe serious lapses in scheduling and communication, and the community's overall Google rating is low.
AI-generated from reviews and community data.
Western Mass Home Health Services, Inc is a home health agency serving Springfield, Massachusetts offering Home Health. Families rate it 2.3 out of 5 across 3 reviews.
Western Mass Home Health Services, Inc is a home health and hospice community in Springfield, Massachusetts.
Families rate Western Mass Home Health Services, Inc 2.3 out of 5 based on 3 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
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Help Me Choose2.3overall · 3 ratings combined
2.3★ on Google (3)
Jenn Diaz
Oct 2025
Bad for business!! Judy felt uncomfortable giving me information on pay rates!! Smh very unprofessional!
Anthony Bullock
Jun 2025
They don’t come to my house when there supposed to. They just show up at my door step unannounced with no call a head of time. They were to come this past Thursday they never showed up so I was with out meds from Thursday to Monday that’s highly illegal they need to do better
Western Mass Home Health Services, Inc is a Medicare-certified home health agency (certified since 2015). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.0 / 5
Medicare star rating
Services offered
How patients did
Service area
Western Mass Home Health Services, Inc reports serving 32 ZIP codes, including Springfield, Chicopee, Holyoke, Agawam, East Longmeadow, Feeding Hills, Granby, Hampden, Indian Orchard, Longmeadow and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227632. National figures are the average across all certified agencies.
Western Mass Home Health Services, Inc offers Home Health.
Western Mass Home Health Services, Inc is located at 155 Maple St Suite 406/408 in Springfield, Massachusetts.
Western Mass Home Health Services offers home health and hospice care in Springfield, Massachusetts, including skilled nursing, therapy, and social work support. The few available reviews describe serious lapses in scheduling and communication, and the community's overall Google rating is low.
Yes. Western Mass Home Health Services, Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with Western Mass Home Health Services, Inc and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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