MyLivingChoice

Western Mass Home Health Services, Inc

155 Maple St Suite 406/408

2.3(3 ratings)· Springfield average: 4.2

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Western Mass Home Health Services, Inc, photo 1

Quick Facts

Medicare quality
1.0 of 5 stars

Home Health Compare

Medicare certified
Since 2015
Services offered
Skilled nursing, occupational therapy, home health aide, social worker

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Western Mass Home Health Services offers home health and hospice care in Springfield, Massachusetts, including skilled nursing, therapy, and social work support. The few available reviews describe serious lapses in scheduling and communication, and the community's overall Google rating is low.

What reviewers praise

  • Multidisciplinary team: nursing, therapy, aide, social worker
  • Offers home health and hospice services

What reviewers flag

  • One report of a missed visit causing a multi-day gap in medications
  • One report of staff being unprofessional discussing pay rates
  • Very low overall rating based on only three reviews

AI-generated from reviews and community data.

Western Mass Home Health Services, Inc is a home health agency serving Springfield, Massachusetts offering Home Health. Families rate it 2.3 out of 5 across 3 reviews.

About Western Mass Home Health Services, Inc

Western Mass Home Health Services, Inc is a Medicare-certified home health agency serving Springfield, Massachusetts since 2015. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

Reviewers raised concerns about reliability and communication. Multiple reviewers reported missed appointments and unannounced visits, while others described unprofessional interactions with staff.

Types of Care at Western Mass Home Health Services, Inc

Home Health

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Reviews of Western Mass Home Health Services, Inc

2.3overall · 3 ratings combined

2.3★ on Google (3)

Jenn Diaz

Oct 2025

via Google ↗ · Report

Bad for business!! Judy felt uncomfortable giving me information on pay rates!! Smh very unprofessional!

Anthony Bullock

Jun 2025

via Google ↗ · Report

They don’t come to my house when there supposed to. They just show up at my door step unannounced with no call a head of time. They were to come this past Thursday they never showed up so I was with out meds from Thursday to Monday that’s highly illegal they need to do better

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Medicare Quality of Care

Western Mass Home Health Services, Inc is a Medicare-certified home health agency (certified since 2015). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

1.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

How patients did

  • Care started within 2 days of referral71%US 94%
  • Patients got better at walking or moving around49%US 83%
  • Patients got better at getting in and out of bed37%US 83%
  • Patients got better at bathing51%US 86%
  • Patients' breathing improved53%US 85%
  • Patients got better at taking medications correctly45%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)2%US 0%
  • Discharge function score met or exceeded expectations61%US 61%

Service area

Western Mass Home Health Services, Inc reports serving 32 ZIP codes, including Springfield, Chicopee, Holyoke, Agawam, East Longmeadow, Feeding Hills, Granby, Hampden, Indian Orchard, Longmeadow and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227632. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Western Mass Home Health Services, Inc offer?

Western Mass Home Health Services, Inc offers Home Health.

Where is Western Mass Home Health Services, Inc located?

Western Mass Home Health Services, Inc is located at 155 Maple St Suite 406/408 in Springfield, Massachusetts.

What do families say about Western Mass Home Health Services, Inc?

Western Mass Home Health Services, Inc carries a 2.3 out of 5 rating from 3 Google reviews. Western Mass Home Health Services offers home health and hospice care in Springfield, Massachusetts, including skilled nursing, therapy, and social work support. The few available reviews describe serious lapses in scheduling and communication, and the community's overall Google rating is low. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Western Mass Home Health Services, Inc?

Yes. Western Mass Home Health Services, Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.0 out of 5 stars.

Do I need a referral to use Western Mass Home Health Services, Inc?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Western Mass Home Health Services, Inc?

Submit the Request Information form on this page, or contact Western Mass Home Health Services, Inc directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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