2.8(14 ratings)· Danbury average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Western Connecticut Home Care are decidedly mixed: several families praise specific nurses, PT and OT staff for compassionate, skilled care, while others describe serious problems with scheduling reliability, rushed aide visits, and how complaints were handled by supervisory staff. The agency's 2.8 rating reflects this split between strong individual clinicians and inconsistent administrative support.
AI-generated from reviews and community data.
Western Connecticut Home Care is a home health agency serving Danbury, Connecticut offering At-Home Care and Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.8 out of 5 across 14 reviews.
Western Connecticut Home Care provides home health and hospice services in Danbury, Connecticut. The agency serves patients recovering at home or in their final stages of care, drawing referrals from local hospitals.
Family experiences with the agency are deeply divided. Some families praise clinical staff members, nurses and therapists, describing them as patient, knowledgeable, and genuinely compassionate. One family wrote of a nurse who was "patient, smart and very kind." However, other families report significant frustration with scheduling reliability, aide quality, and overall responsiveness. Common complaints include inconsistent staff assignments, last-minute notification of visits, aides arriving for shorter periods than contracted, and staff displaying rudeness or lack of compassion. Supervision issues have also been raised in reviews.
The agency holds a 2.8 out of 5 Google rating based on 14 reviews. While clinical staff are noted as a strength, operational and aide-level consistency appears to be a persistent concern for families.
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Help Me Choose2.8overall · 14 ratings combined
2.8★ on Google (14)
Mary Feigen
Mar 2026
Totally disappointing. Don't use them just because the hospital pushes them. No regular schedules set. They come when they have someone available, never the same nurse. They call in the evening that someone will be coming tomorrow morning without advance notice. Not experienced enough. Always in a rush.
Rich User
Jan 2026
I have no experience with home health attendants, but the clinical staff are amazing. Kudos to all the clinicians!
Christine G
Jun 2025
I’m giving this place a one star because of the two horrible aides we have experienced and the aide supervisor, Melinda. She is horrendous. The two aides we had were terrible the first one that came, did 20 mins when she is expected to spend one hour and when I asked her to please stay she lied about how long she was there then I showed her on my phone she was mistaken since she called me when she wasn’t even at the house. She reported me to Melinda, the aide supervisor for asking her to do things for my FIL with her remaining time since she rushed him w 20 mins care. When Melinda called she tried to tell me we were not entitled to an aide because we also had a private aide since (he is 24/7 care). She was wrong. Melinda reluctantly agree to send another aide but that didn’t last long as you will read. Between the two of them they fabricated some lying BS to terminate my FIL’s aide service. I must say that our nurse John, PT Karen and OT Andrea were great. But Melinda cut my father in law off of services with a phone call that stated out with.. you aren’t going to like this but I’m terminating your services for non compliance”. I said what are you taking about She then said it was reported by the aide that I asked OUR worker who helps w my FIL to go take the trash out (his dirty diapers, wipes etc) as the trash truck came early that day and I didn’t want to miss the truck taking out his dirty trash. Actually, my 60 year old husband went to the room they were at and helped our worker hoyer my FIL to a chair while the aide stood there. Then my husband told him to go take the trash out and he would fill in while he did that, but the lying aide went and told the incompetent supervisor that she was left alone to care for my FIL (complete lie). At least this is Melinda’s version. So that is our non compliance, and reason Melinda called to cancel services. She should be fired. When the trash was taken out, Melinda’s aide was done with my FIL. Plus my husband was in the room w her and my FIL. Talk about a load of BS to cut this 85 year old Veteran Marines’ services which he is entitled from Medicare. Someone needs to oversee Melinda, she is the reason Western Connecticut Care has lost our case. And no one did anything to report Melinda, the aide supervisor. Greg, the nursing supervisor said my FIL could still have the nurse, PT and OT but we would lose the aide because he didn’t over see that department, even though there is 3 competent adults in the house to assist the aide when she comes and 3 people stated, she was not left alone when one person went to take my FIL’s trash out. Pretty sure Melinda was retaliated after the first aide fiasco. She cut off an 85 year old’s aide care for services he deserves and worked his many years paying into.
Danielle “Jahfari”
Dec 2024
My dad had a stroke and was released from Norwalk Hospital after a week long stay. The hospital gave us this crappy agency to use (not sure why I SETTELED for them when I worked for another agency for 5 years in the past who actually care about patients) the staff here is rude and they don't care no compassion whatsoever (including that Greg guy who supposedly does the nurses schedule sometimes) They are all over the place and nurses call the night before to schedule you for next day. My dad desperately needs OT and he's been home since 12/11 and when I keep inquiring I keep getting the run around. Here we are over 2 weeks out of hospital and no OT help whatsoever. If I were you I'd chose another agency besides this mess of one!
Dale Good
Mar 2020
I want to send out special thanks to our wonderful home care nurse, Julie-ann and the PT therapist, Kearns. Both these people helped my 93 yr.old mom recover at home after an accident due to to dementia. Julie-ann is patient, smart and very kind. Kearns is a ray of positive sunshine who gave mom a real mental boost! Thank you!
Western Connecticut Home Care is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.0 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
843 completed patient surveys, 22% response rate.
Hospital outcomes
How patients did
Service area
Western Connecticut Home Care reports serving 57 ZIP codes, including Stamford, Norwalk, Danbury, Fairfield, Bantam, Bethel, Bethlehem, Bridgewater, Brookfield, Canaan and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077088. National figures are the average across all certified agencies.
Western Connecticut Home Care offers At-Home Care and Home Health.
Western Connecticut Home Care is located at 100 Saw Mill Rd in Danbury, Connecticut.
Western Connecticut Home Care carries a 2.8 out of 5 rating from 14 Google reviews. Reviews of Western Connecticut Home Care are decidedly mixed: several families praise specific nurses, PT and OT staff for compassionate, skilled care, while others describe serious problems with scheduling reliability, rushed aide visits, and how complaints were handled by supervisory staff. The agency's 2.8 rating reflects this split between strong individual clinicians and inconsistent administrative support. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Western Connecticut Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Western Connecticut Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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