Nola Harding
Jan 2025
I love this place for my mom<br>They take very good care of her and the staff is always friendly and helpful
4.3(13 ratings)· Knoxville average: 3.9
Part of Care Initiatives · 43 communities · 3.6★ average
1 / 5CMS Care Compare
Most families describe West Ridge Specialty Care as warm and attentive, especially praising the nursing and hospice teams during a loved one's final months, and staff who helped with insurance paperwork and daily concerns. However, two reviewers reported serious lapses in care, including a resident left unattended on a bedpan and a fall that went unnoticed by staff, showing inconsistency in the quality of hands-on care.
AI-generated from reviews and community data.
West Ridge Specialty Care is a senior living community in Knoxville, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 13 reviews.
West Ridge Specialty Care is a skilled nursing and long-term care facility in Knoxville, Iowa. The community provides post-acute therapy and ongoing residential care for older adults, including support for those transitioning from hospital stays or managing chronic conditions.
Family reviews reflect a facility with significant variation in experience. Many families praise the staff's attentiveness, professionalism, and emotional support, particularly during difficult transitions like loss or recovery from hip fractures. Families note that leadership and care teams respond promptly to concerns, from medical matters to practical issues like lost items or laundry. One family wrote, "They were so attentive and loving through my grandmother's care." The community has also earned recognition for a deficiency-free annual survey. However, other families report serious gaps in basic care and responsiveness, including instances of rough handling by aides and residents being left without access to call buttons for extended periods. These negative experiences appear concentrated in certain timeframes and may reflect staffing or management changes noted by one family.
West Ridge holds a 4.3 out of 5 rating based on 13 Google reviews. Prospective residents and families should weigh the strong endorsements from recent reviews against documented concerns about consistency in day-to-day care delivery.
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Help Me Choose4.3overall · 13 ratings combined
4.3★ on Google (13)
Nola Harding
Jan 2025
I love this place for my mom<br>They take very good care of her and the staff is always friendly and helpful
Julie Huddleston
Jul 2024
Congratulations Team Westridge on a deficiency free annual survey. Amazing survey management. Thank you all for your hard work and dedication to your residents, families and staff.
Laura Hauschildt
Apr 2024
We transferred my grandmother to Westridge last November for therapy after a hip fracture. They were so attentive and loving through my grandmother’s care. She received skilled therapy until her health declined and she transitioned to hospice care. The nurses, aides, therapists, and leadership staff helped us every step of the way! My family couldn’t be more grateful for the care my grandmother received in her final months of life!
Shanna Benedict
Jan 2024
I experienced knowledgeable and efficient staff that truly care about their residents. Everyone was extremely friendly and helpful. Well done, West Ridge!
Connie Grinstead
Mar 2023
My mother and stepmother are both at WestRidge Specialty Care. I appreciate the professional staff in all departments providing quality care for them. Nursing staff is timely with changes and concerns regarding physical and emotional health. All departments are quick to address concerns from food allergies to laundry issues. I wouldn’t have my moms any where else!
7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024
Meet requirements for the use and maintenance of medical gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023
Ensure that smoke control systems are tested and documented in accordance with established engineering principles.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 29, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2021
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2021
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2021
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2021
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Ridge Specialty Care offers Skilled Nursing / Long Term Care.
West Ridge Specialty Care is located at 1904 West Howard Street in Knoxville, Iowa.
Most families describe West Ridge Specialty Care as warm and attentive, especially praising the nursing and hospice teams during a loved one's final months, and staff who helped with insurance paperwork and daily concerns. However, two reviewers reported serious lapses in care, including a resident left unattended on a bedpan and a fall that went unnoticed by staff, showing inconsistency in the quality of hands-on care.
West Ridge Specialty Care had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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