MyLivingChoice

West Ridge Specialty Care

1904 West Howard Street

4.3(13 ratings)· Knoxville average: 3.9

Part of Care Initiatives · 43 communities · 3.6★ average

West Ridge Specialty Care, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
78
Ownership
Iowa's largest non-profit senior care provider
Regulatory record
Passed a deficiency-free annual state survey
End-of-life care
On-site hospice care available for residents

What Families Think

Most families describe West Ridge Specialty Care as warm and attentive, especially praising the nursing and hospice teams during a loved one's final months, and staff who helped with insurance paperwork and daily concerns. However, two reviewers reported serious lapses in care, including a resident left unattended on a bedpan and a fall that went unnoticed by staff, showing inconsistency in the quality of hands-on care.

The Good

  • Nurses and aides praised for hospice and end-of-life care
  • Staff helped families navigate insurance and long-term care filings
  • Quick to address concerns like food allergies or lost laundry
  • Deficiency-free annual state survey noted by staff
  • Community hosted a State Fair pet event for residents
  • Friendly, helpful staff mentioned across many reviews

The Bad

  • One report of a resident left unattended on a bedpan for over an hour
  • One report of a fall that went unnoticed by a nurse on duty
  • One report of a CNA handling a resident roughly with no reprimand
  • One family noted items misplaced during COVID isolation moves

AI-generated from reviews and community data.

West Ridge Specialty Care is a senior living community in Knoxville, Iowa offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 13 reviews.

About West Ridge Specialty Care

West Ridge Specialty Care is a skilled nursing and long-term care facility in Knoxville, Iowa. The community provides post-acute therapy and ongoing residential care for older adults, including support for those transitioning from hospital stays or managing chronic conditions.

Family reviews reflect a facility with significant variation in experience. Many families praise the staff's attentiveness, professionalism, and emotional support, particularly during difficult transitions like loss or recovery from hip fractures. Families note that leadership and care teams respond promptly to concerns, from medical matters to practical issues like lost items or laundry. One family wrote, "They were so attentive and loving through my grandmother's care." The community has also earned recognition for a deficiency-free annual survey. However, other families report serious gaps in basic care and responsiveness, including instances of rough handling by aides and residents being left without access to call buttons for extended periods. These negative experiences appear concentrated in certain timeframes and may reflect staffing or management changes noted by one family.

West Ridge holds a 4.3 out of 5 rating based on 13 Google reviews. Prospective residents and families should weigh the strong endorsements from recent reviews against documented concerns about consistency in day-to-day care delivery.

Types of Care at West Ridge Specialty Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Ridge Specialty Care

4.3overall · 13 ratings combined

4.3★ on Google (13)

Nola Harding

Jan 2025

via Google

I love this place for my mom<br>They take very good care of her and the staff is always friendly and helpful

Julie Huddleston

Jul 2024

via Google

Congratulations Team Westridge on a deficiency free annual survey. Amazing survey management. Thank you all for your hard work and dedication to your residents, families and staff.

Laura Hauschildt

Apr 2024

via Google

We transferred my grandmother to Westridge last November for therapy after a hip fracture. They were so attentive and loving through my grandmother’s care. She received skilled therapy until her health declined and she transitioned to hospice care. The nurses, aides, therapists, and leadership staff helped us every step of the way! My family couldn’t be more grateful for the care my grandmother received in her final months of life!

Shanna Benedict

Jan 2024

via Google

I experienced knowledgeable and efficient staff that truly care about their residents. Everyone was extremely friendly and helpful. Well done, West Ridge!

Connie Grinstead

Mar 2023

via Google

My mother and stepmother are both at WestRidge Specialty Care. I appreciate the professional staff in all departments providing quality care for them. Nursing staff is timely with changes and concerns regarding physical and emotional health. All departments are quick to address concerns from food allergies to laundry issues. I wouldn’t have my moms any where else!

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Government Inspection History

7 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 23, 2026Health Complaint2 citations
  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2026

Nov 4, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 25, 2025

Aug 30, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 31, 2024

Jul 3, 2024Fire Safety StandardHealth Standard5 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024

  • Meet requirements for the use and maintenance of medical gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024

Mar 14, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 15, 2024

May 4, 2023Fire Safety StandardHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 11, 2023

  • Ensure that smoke control systems are tested and documented in accordance with established engineering principles.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 29, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2023

Jul 22, 2021Fire Safety StandardHealth Standard12 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2021

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2021

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2021

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2021

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2021

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Ridge Specialty Care offer?

West Ridge Specialty Care offers Skilled Nursing / Long Term Care.

Where is West Ridge Specialty Care located?

West Ridge Specialty Care is located at 1904 West Howard Street in Knoxville, Iowa.

What do families say about West Ridge Specialty Care?

Most families describe West Ridge Specialty Care as warm and attentive, especially praising the nursing and hospice teams during a loved one's final months, and staff who helped with insurance paperwork and daily concerns. However, two reviewers reported serious lapses in care, including a resident left unattended on a bedpan and a fall that went unnoticed by staff, showing inconsistency in the quality of hands-on care.

How did West Ridge Specialty Care do on recent health and safety inspections?

West Ridge Specialty Care had 7 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Ridge Specialty Care?

Submit the Request Information form on this page to connect with West Ridge Specialty Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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