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West Reading Skilled Nursing and Rehabilitation Center

425 Buttonwood Street

4.1(117 ratings)

West Reading Skilled Nursing and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
176
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
176

What Families Think

Reviews for West Reading Skilled Nursing and Rehabilitation Center are sharply mixed: several families and residents praise attentive, caring staff and a good rehab experience, while at least two detailed reports describe serious hygiene neglect and problems with resident finances/billing. The facility offers post-hospital skilled nursing and rehab care aimed at helping patients return home or step down to a lower level of care.

The Good

  • Staff described as attentive and responsive to needs
  • Family praised communication from social work and PT staff
  • Multiple reviewers call CNAs and nurses top-notch
  • Administration described as caring by some families

The Bad

  • One detailed report of severe hygiene neglect and unsanitary conditions
  • One report staff delayed help with toileting needs
  • One report of missing SSI payments and billing confusion
  • One account of management contacting family to remove a negative review

AI-generated from reviews and community data.

West Reading Skilled Nursing and Rehabilitation Center is a senior living community in West Reading, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.1 out of 5 across 117 reviews.

About West Reading Skilled Nursing and Rehabilitation Center

West Reading Skilled Nursing and Rehabilitation Center is a skilled nursing and rehabilitation facility located on Buttonwood Street in West Reading, Pennsylvania. The center provides individualized post-hospital skilled nursing care in a comfortable environment designed to support patient recovery and transition.

The clinical and therapy teams are experienced in providing specialized care focused on each patient's needs, interests, and ability. This approach aims to create a smoother and safer transition throughout the recuperation process.

The facility is designed with emphasis on optimum functionality to help patients return home or transition to a lower level of care. The center is structured to provide the specific type of care patients are seeking during their recovery period.

Types of Care at West Reading Skilled Nursing and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Reading Skilled Nursing and Rehabilitation Center

4.1overall · 117 ratings combined

4.1★ on Google (117)

Mike

Jun 2026

via Google

Was a client there for around 8 months. After 2 months was discharged from their therapists and told I would be fine taking care of my self. Told the rehab I wanted to leave and they refused saying the therapists lied. The reason was really because of money. That’s the only thing that place cares about. Fast forward to April 20 26 when they threw me out because of finally giving up on getting my back payment from ssid. Their own words a month before was they won’t release me because I’m unable to take care of myself . Uhm if I’m unable to take care of myself why am I being kicked out. Fast forward until June 3 26 for the 2nd month I didn’t get my monthly ssid deposit so I call them and they lied and said they didn’t get them. I call ssa and was told they definitely got my money and was even told the bank it was deposited to. So I call the rehab back and once again they lied. I told them what ssa said including there bank and the story changed. It’s now they did get the deposits but they returned them another flat out lie confirmed by ssa. So I have an interview coming up to finally get my money back. If anyone ever needs a nursing home look elsewhere. They care nothing about their clients. They only sees them as $ signs. They milk their clients dry. I was there for 8 months and can’t think of 1 positive thing about that place

Lacee Cadden

Apr 2026

via Google

If I could give this place a zero star rating I would! My 83 year old uncle had a full hip replacement in March and after his hip replacement he was sent what we thought was supposed to be to be a rehab facility boy were we wrong. The first day he went he said that whole place smells of urine and was unsanitary. He was there for around 10 days and he was not given any physical therapy instead he was let like a prisoner, he was stuck in his room all day, and since he had staples in his hip he was not able to get out of bed on his own he need the assistance of the staff there and it was alway a hassle to get them to help him. Yes he does wear adult diapers for in case he can’t make it to the bathroom in time. But the staff would allow him to sit in his adult diaper filled with feces routine and when asked if or when he would be changed the nurses would say we are getting to him we are making our rounds. On the day he went to go has his staples removed from his hip the doctor was so disgusted by what he found in his hip I’m surprised that he did not report this place for the neglect or elder abuse. While removing his staples they found dried up urine and fecal matter in his staples. The doctor said he is very lucky he did not get an infection and if he did the infection could have potentially killed him. The doctor also said that he do not have any orders in that could not receive rehab since the what he was there for and they kept telling him and my aunt that they had no orders from the doctor for him to start rehab. The doctor wrote an in detail note back to the rehab stating that the needed to be bathing him regularly and changing him more regularly. This request was clearly ignored by the staff. After that incident I wrote a review similar to this one. Days after I wrote that remove my aunt and my parents received a call from an employee their named Greg who was requesting I take my review down because it affect their rating and that if I had an issue to personally contact him and he would fix the issue. Evidently that did not happen because this past Monday 4/20/26 my aunt was on the phone with my uncle when she heard his nurse at the time arguing with him because he was requesting help to get out bed to use the bathroom. My uncle was obviously upset because he wants to use the bathroom and not soil himself in his bed and she told him if he kept it up she was going to have to right a report about his behavior. My aunt was able to eventually calm him down but it just was not right. At this point we had already decided to move him to a new rehab center but not before one more thing would happen. Yesterday 4/21/26 my aunt and another family member went to go visit him and when they got there his adult diaper was soaked their with urine along with his sheets, and his sheets had dried up fecal matter on them. His light had been blinking the whole time and when they asked the nurse if anyone was coming they said they were making there rounds. They were not they were standing in the hallway gossiping. They left and he had still not been changed and neither had his sheets. If they would get him out of bed they would put him in a wheelchair and just park him in the hallway. Thankfully we got him out of this awful place. The workers he are clearly very lazy and do not care about about their patients. As for Greg I think he is very shady and trying to cover something up about this rehab. My family and I have a right to voice our opinion and for him to call multiple family members asking the review to be taken down is extremely unprofessional. My family and I will be speaking to a lawyer and I will be contacting the department of health and the department of aging to report elder abuse and neglect. Because this place should be shut down! Greg I will not be removing this review so do not contact my family again or I will file a police report for harassment. So please don’t make the same mistake we did and send your loved one there because they will not be properly cared for.

Jessica Boeve

Apr 2026

via Google

Can't rave enough about the staff here. My dad for years has said he'd rather die than go to a nursing home. Today he sat in on a meeting with the director of social work, his physical therapist and us kids with a smile on his face agreeing this is the best place for him to live. Almost every time we go visit him a staff member is in his room just talking to him like an old friend, or a staff member stops us in the halls to talk to us about his progress. This isn't a place where you feel like they are just collecting a check and doing the bare minimum for the residents. It may not be the most high end establishment but the staff are absolutely top notch. Wouldn't want my dad anywhere else

John Steinmeyer

Apr 2026

via Google

So good. Such a nice place. Very good cnas. Very amazing nurses. Administration is the best. My aunts elbows were dry and now they are moist. I plan on leaving her here for good. Thank you west reading. We need more places like this. Also there are vending machines and they are stacked. Cable. Culture. Family. Everything

Hector David Rodriguez coto

Nov 2025

via Google

Great experience at West Reading Skilled Nursing and Rehabilitation! The staff is attentive and responsive, providing top-notch care. What really stood out was how quickly they attended to our needs - truly impressive. Highly recommend

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Government Inspection History

10 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 2, 2026Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 5, 2026

Jan 29, 2026Health Standard5 citations
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 2, 2026

Feb 18, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 4, 2025

Dec 10, 2024Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 27, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2025

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 27, 2025

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 27, 2025

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 1, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 27, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 27, 2025

Sep 27, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 22, 2024

Jun 28, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 23, 2024

Jun 24, 2024Fire Safety Complaint3 citations
  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 5, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 5, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 5, 2024

Jan 25, 2024Fire Safety StandardHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 20, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 6, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 20, 2024

Sep 15, 2023Health Complaint6 citations
  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 8, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 8, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 8, 2023

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 8, 2023

Feb 16, 2023Fire Safety Standard10 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Meet other general requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2023

  • Have properly located and lighted "Exit" signs.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Reading Skilled Nursing and Rehabilitation Center offer?

West Reading Skilled Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is West Reading Skilled Nursing and Rehabilitation Center located?

West Reading Skilled Nursing and Rehabilitation Center is located at 425 Buttonwood Street in West Reading, Pennsylvania.

What do families say about West Reading Skilled Nursing and Rehabilitation Center?

Reviews for West Reading Skilled Nursing and Rehabilitation Center are sharply mixed: several families and residents praise attentive, caring staff and a good rehab experience, while at least two detailed reports describe serious hygiene neglect and problems with resident finances/billing. The facility offers post-hospital skilled nursing and rehab care aimed at helping patients return home or step down to a lower level of care.

How did West Reading Skilled Nursing and Rehabilitation Center do on recent health and safety inspections?

West Reading Skilled Nursing and Rehabilitation Center had 10 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Reading Skilled Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with West Reading Skilled Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at West Reading Skilled Nursing and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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