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West Oaks Nursing Home

3625 Green Crest

3.8(85 ratings)· Houston average: 4.3

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West Oaks Nursing Home, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
136

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

West Oaks Nursing Home in Houston draws sharply divided feedback: many families praise the caring, friendly staff, cleanliness, and successful rehab outcomes, while a notable number of reviewers report serious lapses in care, including bedsores, lost belongings, and poor communication. The facility appears to serve both short-term rehab patients and longer-term residents, with experiences varying widely depending on staff and shift.

What reviewers praise

  • Staff frequently described as friendly and caring
  • Facility often noted as clean and welcoming
  • Physical therapy helped some patients regain mobility
  • Family members praised for keeping them updated
  • Several long-term residents report positive, stable care

What reviewers flag

  • Multiple reports of bedsores and infections going unnoticed
  • Several families say calls and voicemails go unanswered
  • Reports of understaffing affecting resident care
  • Isolated reports of lost belongings and communication failures
  • No published pricing information available

AI-generated from reviews and community data.

West Oaks Nursing Home is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 85 reviews.

About West Oaks Nursing Home

West Oaks Nursing Home is a skilled nursing and long-term care community in Houston, Texas, licensed for up to 136 Medicare and Medicaid certified beds. The facility is operated for profit and holds a 4 of 5 star rating from CMS.

The community offers 24-hour staffing, on-site nursing care, medication management, dietary accommodations, an emergency call system, a restaurant-style dining room, social activities, and wheelchair accessibility. Housekeeping and gathering spaces are available to residents.

Reviews of West Oaks are mixed. Several families report positive experiences, with one reviewer writing, "The activities are amazing" and praising social workers and nursing staff. Another described recovery progress and staff responsiveness to a special-needs resident's needs. However, other reviewers describe serious concerns including inconsistent communication with families, facility cleanliness, neglect of residents requiring assistance, and instances of bedsore development and falls. One reviewer noted the facility is older and worn in appearance, though observed day staff working to maintain cleanliness and order.

Types of Care at West Oaks Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of West Oaks Nursing Home

3.8overall · 85 ratings combined

3.8★ on Google (85)

michelle brothers

Jun 2026

via Google ↗ · Report

Today was my first time visiting the place my older sister is there and everything and everyone was nice for my first visit

Chinyere Ogbuaka

Apr 2026

via Google ↗ · Report

The staff were so welcoming, the environment very clean and they care for the residents with love and compassion.

john mehaffey jr.

Mar 2026

via Google ↗ · Report

This place is horrible!!! Send your loved one somewhere else because they steal and do not care about the residents. It smells like feces and urine. The temperature in the establishment is easily 80+ degrees. The staff care more about themselves than the residents. I brought my mother a CHRISTMAS present that was stolen. The bookmark that i gave her was stolen, the hearing aids ($6,000) were lost. Her clothes were lost, every 2 weeks I would go to visit, she had different clothes each time. My mother cannot speak, walk or hear. Her major stroke incapacitated her and they had the nerve to tell me she lost these items. She has no mobility on the right side of her body and needless to say is confined to a wheelchair. They act as if they are concerned but show otherwise. They raised the price $1000 a month and did not bother to inform me of this increase only to bill me and tell me I need to pay in full the remaining monthly bill.

A Pen

Dec 2025

via Google ↗ · Report

I visited the facility and attended a Christmas party for the residents and I tell you the staff and the residents are so awesome 👌

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Government Inspection History

3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 16, 2025Fire Safety StandardHealth Standard10 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

Nov 30, 2023Fire Safety StandardHealth Standard6 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023

Sep 22, 2022Fire Safety StandardHealth Standard4 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Oaks Nursing Home offer?

West Oaks Nursing Home offers Skilled Nursing / Long Term Care.

How much does West Oaks Nursing Home cost?

West Oaks Nursing Home has not published its pricing. For context, communities in Houston that publish rates start around $3,895 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is West Oaks Nursing Home located?

West Oaks Nursing Home is located at 3625 Green Crest in Houston, Texas.

What do families say about West Oaks Nursing Home?

West Oaks Nursing Home carries a 3.8 out of 5 rating from 85 Google reviews. West Oaks Nursing Home in Houston draws sharply divided feedback: many families praise the caring, friendly staff, cleanliness, and successful rehab outcomes, while a notable number of reviewers report serious lapses in care, including bedsores, lost belongings, and poor communication. The facility appears to serve both short-term rehab patients and longer-term residents, with experiences varying widely depending on staff and shift. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did West Oaks Nursing Home do on recent health and safety inspections?

West Oaks Nursing Home had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Oaks Nursing Home?

Submit the Request Information form on this page, or contact West Oaks Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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