michelle brothers
Jun 2026
Today was my first time visiting the place my older sister is there and everything and everyone was nice for my first visit
1 / 5CMS Care Compare
West Oaks Nursing Home in Houston draws sharply divided feedback: many families praise the caring, friendly staff, cleanliness, and successful rehab outcomes, while a notable number of reviewers report serious lapses in care, including bedsores, lost belongings, and poor communication. The facility appears to serve both short-term rehab patients and longer-term residents, with experiences varying widely depending on staff and shift.
AI-generated from reviews and community data.
West Oaks Nursing Home is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 85 reviews.
West Oaks Nursing Home is a skilled nursing / long term care community in Houston, Texas.
Families rate West Oaks Nursing Home 3.8 out of 5 based on 85 Google reviews.
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Help Me Choose3.8overall · 85 ratings combined
3.8★ on Google (85)
michelle brothers
Jun 2026
Today was my first time visiting the place my older sister is there and everything and everyone was nice for my first visit
Camile Raji
Jun 2026
The staff is very helpful
Chinyere Ogbuaka
Apr 2026
The staff were so welcoming, the environment very clean and they care for the residents with love and compassion.
john mehaffey jr.
Mar 2026
This place is horrible!!! Send your loved one somewhere else because they steal and do not care about the residents. It smells like feces and urine. The temperature in the establishment is easily 80+ degrees. The staff care more about themselves than the residents. I brought my mother a CHRISTMAS present that was stolen. The bookmark that i gave her was stolen, the hearing aids ($6,000) were lost. Her clothes were lost, every 2 weeks I would go to visit, she had different clothes each time. My mother cannot speak, walk or hear. Her major stroke incapacitated her and they had the nerve to tell me she lost these items. She has no mobility on the right side of her body and needless to say is confined to a wheelchair. They act as if they are concerned but show otherwise. They raised the price $1000 a month and did not bother to inform me of this increase only to bill me and tell me I need to pay in full the remaining monthly bill.
A Pen
Dec 2025
I visited the facility and attended a Christmas party for the residents and I tell you the staff and the residents are so awesome 👌
3 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 19, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 19, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 14, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 14, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Oaks Nursing Home offers Skilled Nursing / Long Term Care.
West Oaks Nursing Home has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
West Oaks Nursing Home is located at 3625 Green Crest in Houston, Texas.
West Oaks Nursing Home in Houston draws sharply divided feedback: many families praise the caring, friendly staff, cleanliness, and successful rehab outcomes, while a notable number of reviewers report serious lapses in care, including bedsores, lost belongings, and poor communication. The facility appears to serve both short-term rehab patients and longer-term residents, with experiences varying widely depending on staff and shift.
West Oaks Nursing Home had 3 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with West Oaks Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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