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West Houston Rehabilitation And Healthcare Center

13428 Bissonnet

4.1(78 ratings)

West Houston Rehabilitation And Healthcare Center — photo 11 / 5

Quick Facts

Visitor check-in
Digital face-scan check-in system for visitors
Therapy space
On-site rehabilitation gym for PT/OT
Operator
Managed by Momentum Skilled Services company

What Families Think

Reviews of West Houston Rehabilitation and Healthcare Center are sharply mixed: many families praise a clean facility, friendly staff, and successful rehab stays, while a notable number of others describe serious lapses in basic care, missing belongings, and slow responsiveness. The pattern suggests care quality can vary significantly depending on staffing levels and which team is on duty.

The Good

  • Frequently described as clean and odor-free
  • Staff often described as friendly, caring, and professional
  • Several successful rehab outcomes after hip surgery or illness
  • Digital face-scan check-in improves visitor security
  • Outdoor courtyard, gazebo, and park-like grounds

The Bad

  • Several reports of understaffing and slow call-light response
  • Multiple reports of neglect: untreated diaper rash, not being repositioned, poor hygiene
  • Several reviewers cite poor communication from staff and administration
  • Multiple complaints about repetitive or incomplete food service
  • One report of a staff member behaving aggressively toward a visitor

AI-generated from reviews and community data.

About West Houston Rehabilitation And Healthcare Center

West Houston Rehabilitation & Healthcare Center is a long-term care and short-term skilled care facility serving residents of the West Houston area. The center offers 24-hour nursing care, seven-day-a-week wound care, daily activities, and physical rehabilitation services designed to support recovery and ongoing care needs.

Care plans are individualized, whether a resident is working toward functional independence after a short-term stay or requires a long-term care arrangement. The center is managed by Momentum Skilled Services, with a stated goal of maintaining and enhancing each resident's quality of care and quality of life.

Resident rooms include private showers, temperature control, WiFi, telephone, flat screen TV, cable, an electric bed, and daily housekeeping. On-site amenities include a rehabilitation gym, a beauty/barber area, and daily social programs and activities to keep residents engaged.

Outdoor spaces include a park-like landscape, a courtyard, sitting areas, and a gazebo, providing residents with options for fresh air and relaxation on the property.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.1overall · 78 ratings combined

4.1★ on Google (78)

Abiodun Adefuye

Jul 2026

via Google

This place is always neat.<br>I do go there with my fellow group from the Hospital and Prison Ministry from my church, RCCG, Pavillion of Redemption on 15227 Old Richmond Road on every 3rd Saturday of the Month to Pray and Minister to the Residence,then give them gifts.<br>From the entrance, there is Security checks.<br>You cannot go in straight to the facility without proper registration.<br>After registration, you have to paste your printed identification paper on your chest.<br>You would have spoken with whosoever is manning the entrance before you do your machine registration.<br>A nurse will be on ground to assist you.<br>The residents will be assembled at the Cafeteria.<br>The Residents are well cared for.<br>They are always neat and presentable.<br>The Nurses and other workers are nice,lively and Respectful....<br>They should keep the flag flying.<br>I pray for quick recovery for all the RESIDENTS in Jesus Mighty and Wonderful name Amen. and Amen.<br>Thanks.

Paula Friedman

Jul 2026

via Google

Liked what I saw. Was able to be frank with Lee. Still have a few more questions that I’ll sort out later.

Nicole McShan

Jul 2026

via Google

Staff was very nice and accommodating. They showed personal interest in our loved one and were very personable.

Kaine Braide

Apr 2026

via Google

Great experience during my visit. The staff was warm and welcoming— and the check-in system was very user-friendly and easy to navigate. Really appreciate how smooth everything was.

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Frequently Asked Questions

What types of care does West Houston Rehabilitation And Healthcare Center offer?

West Houston Rehabilitation And Healthcare Center offers Skilled Nursing / Long Term Care.

Where is West Houston Rehabilitation And Healthcare Center located?

West Houston Rehabilitation And Healthcare Center is located at 13428 Bissonnet in Houston, Texas.

What do families say about West Houston Rehabilitation And Healthcare Center?

Reviews of West Houston Rehabilitation and Healthcare Center are sharply mixed: many families praise a clean facility, friendly staff, and successful rehab stays, while a notable number of others describe serious lapses in basic care, missing belongings, and slow responsiveness. The pattern suggests care quality can vary significantly depending on staffing levels and which team is on duty.

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