MyLivingChoice

West Houston Rehabilitation And Healthcare Center

13428 Bissonnet

4.1(78 ratings)· Houston average: 4.3

West Houston Rehabilitation And Healthcare Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
124
Visitor check-in
Digital face-scan check-in system for visitors
Therapy space
On-site rehabilitation gym for PT/OT
Operator
Managed by Momentum Skilled Services company

What Families Think

Reviews of West Houston Rehabilitation and Healthcare Center are sharply mixed: many families praise a clean facility, friendly staff, and successful rehab stays, while a notable number of others describe serious lapses in basic care, missing belongings, and slow responsiveness. The pattern suggests care quality can vary significantly depending on staffing levels and which team is on duty.

The Good

  • Frequently described as clean and odor-free
  • Staff often described as friendly, caring, and professional
  • Several successful rehab outcomes after hip surgery or illness
  • Digital face-scan check-in improves visitor security
  • Outdoor courtyard, gazebo, and park-like grounds

The Bad

  • Several reports of understaffing and slow call-light response
  • Multiple reports of neglect: untreated diaper rash, not being repositioned, poor hygiene
  • Several reviewers cite poor communication from staff and administration
  • Multiple complaints about repetitive or incomplete food service
  • One report of a staff member behaving aggressively toward a visitor

AI-generated from reviews and community data.

West Houston Rehabilitation And Healthcare Center is a senior living community in Houston, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Salon / Barber. Families rate it 4.1 out of 5 across 78 reviews.

About West Houston Rehabilitation And Healthcare Center

West Houston Rehabilitation & Healthcare Center is a long-term care and short-term skilled care facility serving residents of the West Houston area. The center offers 24-hour nursing care, seven-day-a-week wound care, daily activities, and physical rehabilitation services designed to support recovery and ongoing care needs.

Care plans are individualized, whether a resident is working toward functional independence after a short-term stay or requires a long-term care arrangement. The center is managed by Momentum Skilled Services, with a stated goal of maintaining and enhancing each resident's quality of care and quality of life.

Resident rooms include private showers, temperature control, WiFi, telephone, flat screen TV, cable, an electric bed, and daily housekeeping. On-site amenities include a rehabilitation gym, a beauty/barber area, and daily social programs and activities to keep residents engaged.

Outdoor spaces include a park-like landscape, a courtyard, sitting areas, and a gazebo, providing residents with options for fresh air and relaxation on the property.

Types of Care at West Houston Rehabilitation And Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of West Houston Rehabilitation And Healthcare Center

4.1overall · 78 ratings combined

4.1★ on Google (78)

Abiodun Adefuye

Jul 2026

via Google

This place is always neat.<br>I do go there with my fellow group from the Hospital and Prison Ministry from my church, RCCG, Pavillion of Redemption on 15227 Old Richmond Road on every 3rd Saturday of the Month to Pray and Minister to the Residence,then give them gifts.<br>From the entrance, there is Security checks.<br>You cannot go in straight to the facility without proper registration.<br>After registration, you have to paste your printed identification paper on your chest.<br>You would have spoken with whosoever is manning the entrance before you do your machine registration.<br>A nurse will be on ground to assist you.<br>The residents will be assembled at the Cafeteria.<br>The Residents are well cared for.<br>They are always neat and presentable.<br>The Nurses and other workers are nice,lively and Respectful....<br>They should keep the flag flying.<br>I pray for quick recovery for all the RESIDENTS in Jesus Mighty and Wonderful name Amen. and Amen.<br>Thanks.

Paula Friedman

Jul 2026

via Google

Liked what I saw. Was able to be frank with Lee. Still have a few more questions that I’ll sort out later.

Nicole McShan

Jul 2026

via Google

Staff was very nice and accommodating. They showed personal interest in our loved one and were very personable.

Kaine Braide

Apr 2026

via Google

Great experience during my visit. The staff was warm and welcoming— and the check-in system was very user-friendly and easy to navigate. Really appreciate how smooth everything was.

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Government Inspection History

9 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 20, 2026Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2026

Apr 8, 2026Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026

Jan 30, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025

Dec 31, 2024Health Complaint3 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 1, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 1, 2025

Nov 21, 2024Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 13, 2024

Oct 25, 2024Health Complaint8 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Respond appropriately to all alleged violations.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 26, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 26, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 26, 2024

Mar 11, 2024Health Complaint1 citation
  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

Dec 7, 2023Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 29, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 29, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 29, 2023

Sep 29, 2022Fire Safety StandardHealth Standard6 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Houston Rehabilitation And Healthcare Center offer?

West Houston Rehabilitation And Healthcare Center offers Skilled Nursing / Long Term Care.

How much does West Houston Rehabilitation And Healthcare Center cost?

West Houston Rehabilitation And Healthcare Center has not published its pricing. For context, communities in Houston that publish rates start around $4,000 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is West Houston Rehabilitation And Healthcare Center located?

West Houston Rehabilitation And Healthcare Center is located at 13428 Bissonnet in Houston, Texas.

What do families say about West Houston Rehabilitation And Healthcare Center?

Reviews of West Houston Rehabilitation and Healthcare Center are sharply mixed: many families praise a clean facility, friendly staff, and successful rehab stays, while a notable number of others describe serious lapses in basic care, missing belongings, and slow responsiveness. The pattern suggests care quality can vary significantly depending on staffing levels and which team is on duty.

How did West Houston Rehabilitation And Healthcare Center do on recent health and safety inspections?

West Houston Rehabilitation And Healthcare Center had 9 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Houston Rehabilitation And Healthcare Center?

Submit the Request Information form on this page to connect with West Houston Rehabilitation And Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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