928 Joliet Road
3.1(35 ratings)· West Chicago average: 4
CMS Care Compare
Reviews of West Chicago Living and Rehab Center are sharply divided. Some families and residents describe real progress, such as help returning to school and steady improvements in laundry and meal service, while others report serious lapses in medical care, missing belongings, and unsafe building conditions.
AI-generated from reviews and community data.
West Chicago Living and Rehab Center is a senior living community in West Chicago, Illinois offering Skilled Nursing / Long Term Care. Families rate it 3.1 out of 5 across 35 reviews.
West Chicago Living and Rehab Center is a nursing facility in West Chicago, Illinois, offering medical care, nursing services, and psychological treatment programs for mental illness. The facility accepts residents ranging from age 21 to 101.
The community emphasizes personal care tailored to individual resident needs, delivered by a dedicated staff in a home-like environment. Visiting is encouraged, with ample parking and convenient public transportation access to support family connections.
Meals are prepared by an accomplished foodservice staff in a modern kitchen, with registered dietician oversight of dietary needs and a selection of nutritious, fresh options offered throughout the day. The community views mealtimes as opportunities for residents to socialize in a pleasant atmosphere.
Recreational activities and social engagement are central to daily life at the facility. Residents enjoy movies, birthday parties, bingo, table games, ice cream socials, and scheduled outings and shopping experiences in the activity room and throughout the cheerful community spaces.
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Help Me Choose3.1overall · 35 ratings combined
3.1★ on Google (35)
Jeffrey Wibiral
Jul 2024
I've been here for two years and have seen vast improvement. The staff has worked with me to go back to college to help me start anew and build a sustainable life. If your willing to try they will go out of their way for your development(at least in my experience). I could not have achieved as much without their help.
Megan McNamara
Mar 2023
1 star cuz some of the staff are very kind. And you can’t do zero stars. But this place is trash. Patients require doctors’s appointments, but whoever is in charge of that doesn’t even make them and then a week later the patient is in the hospital again instead. Another friend, a patient here, just had DOCTOR’S orders to have her foot wrapped but the nurse refused to do it. This patient is waiting on a wisdom tooth appointment that never gets scheduled and the teeth are causing her pain but they don’t do anything. All people deserve to be treated and cared for as well as possible and with dignity but this place does none of that. I could go on, and may add more later, but all I’ll say is avoid living here if you can. The front desk people are usually very helpful, but the facility doesn’t save information for family and friends, so every time you want to pick up a patient you give them your info all over again. It’s a shame that this place is not run better.
Sandra Salem
Jun 2022
I was a resident there for a year and half. They do not feed you enough food, the bedsheets are stains with holes in them when they do your laundry clothes are missing and you put a report in that your clothes are missing but the clothes are never recovered. There was talk about the people who were doing laundry were taking the missing clothes and selling them. The residents are not taken care of medically I seen it happened many times while I was there. It is the worst nursing home. They take your whole disability money and give you $30.00 a month. It is a money making business. I am so glad to be out of there. I did report this nursing home many times for being in violation.
susan chapa
Mar 2020
My relative has been at this facility for several years. Generally he has been treated well. In the past couple of years we have seen vast improvement in the handling of laundry, meals. They have a fun annual Christmas party for residents and family members. It was cancelled one year then brought back. There’s a lovely woman who comes in and gifts all residents with toiletries, snacks even dollar bills. Never experienced bad smells, pooling water in hallways, lack of A/C. Problem employees were dealt with . My relative is safe, has friends.
Rebecca Kilgore
Jun 2019
This facility is the worst quality of life for residents that I have ever seen. No air conditioning in the summer, and water pools up in all of the hallways making the place highly unsafe. There is no therapy services for the people who need it the most and for the few people who ever stand a chance of life outside this facility there is no way out. There are no job services available to those who desire to work. Human beings are treated like animals. Their human rights stripped from them the moment they walk in the door. The staff treats the residents like they are below them. REMINDER: the staff is supposed to work FOR the care of the residents, not treat them like children, not talk down to them, not make them wait in long lines and line up like first graders. Their (one)transportation vehicle breaks down regularly. The residents are often times very dirty and no one assists or makes them shower or clean their clothes. The ONLY psychiatrist who works there, shows up only two days out of each month. There are no personal goals groups, and there is no "getting better and getting out". Once you are in there, expect to die there
17 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 11, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 26, 2025
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Nov 27, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 2, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 2, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 20, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 16, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 16, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 2, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 7, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 7, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Chicago Living and Rehab Center offers Skilled Nursing / Long Term Care.
West Chicago Living and Rehab Center is located at 928 Joliet Road in West Chicago, Illinois.
Reviews of West Chicago Living and Rehab Center are sharply divided. Some families and residents describe real progress, such as help returning to school and steady improvements in laundry and meal service, while others report serious lapses in medical care, missing belongings, and unsafe building conditions.
West Chicago Living and Rehab Center had 17 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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