MyLivingChoice

Wellbridge Of Novi

48300 11 Mile Road

3.3(214 ratings)· Novi average: 3.9

Wellbridge Of Novi, photo 11 / 5

Quick Facts

Total units
100
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Hospital proximity
1.2 miles from Providence Park Hospital

What Families Think

Reviews for WellBridge of Novi are sharply mixed: some families describe attentive nurses and management who went above and beyond during a loved one's stroke recovery, while others report neglect, slow call-button response, and poor communication, particularly overnight. Multiple reviewers note the facility is clean and modern, but staff quality and consistency appear to vary significantly by shift and individual.

The Good

  • Clean, modern facility noted by several reviewers
  • Some nurses and aides described as exceptional and caring
  • Management responsive and present per one family
  • Located 1.2 miles from Providence Park Hospital
  • 24-hour Registered Nursing coverage

The Bad

  • One report of severe overnight neglect, including unanswered call for over an hour
  • One reviewer described elder abuse incident involving police
  • Multiple reviewers cite inconsistent staff, from caring to rude or negligent
  • Several reviewers say communication with families and social workers is poor
  • Nurses described as slow to respond to call buttons

AI-generated from reviews and community data.

Wellbridge Of Novi is a senior living community in Novi, Michigan offering Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.3 out of 5 across 214 reviews.

About Wellbridge Of Novi

WellBridge of Novi is a post-acute rehabilitation and nursing care community located in Novi, Michigan, situated 1.2 miles from Providence Park Hospital. The facility specializes in short-term rehabilitation and recovery services with 24-hour Registered Nursing coverage and admissions available around the clock.

The community provides long-term care services in a person-centered environment with spacious rooms and hotel-style amenities. Guests benefit from chef-prepared meals available in their rooms or in the on-site Bistro, and the facility features state-of-the-art equipment and technology designed to support recovery and wellness.

WellBridge of Novi emphasizes a caring and compassionate approach to care, with a team committed to providing quality services and exceeding expectations for guests during their stay and recovery process.

Types of Care at Wellbridge Of Novi

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Professional Chef
  • Restaurant style Dining Room
  • Room Service

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Wellbridge Of Novi

3.3overall · 214 ratings combined

3.3★ on Google (214)

Erin Giroux

Jun 2026

via Google

They are currently ‘taking care’ of my mother. From what i heard the day shift is wonderful and decent but my mom has been neglected and treated horribly all night. She paged for over an hour to get someone to help her to the bathroom as she is not able to move and no one came. She also was promised a walker and someone to hold onto her with a cord like the hospital had but haven’t given her that either. Please talk to your night team and get your crap together or I will file legal action. Thanks.

Rony Foumia

May 2026

via Google

After my mother had a stroke, my family was in complete disarray. When she was released from the hospital, we were extremely worried about what the future would hold, especially after she lost her ability to walk. She was sent to WellBridge of Novi by Dr. Shuker, and the care she received gave our entire family peace. I am very involved in my mother’s care, and the team at WellBridge was understanding, patient, and collaborative. I visited my mom seven days a week, so I was able to see firsthand what happens there. I can honestly say that many of the associates became like family to us. So many nursing assistants and nurses went above and beyond to care for my mom. Management was always present and responded quickly whenever issues came up. Gio and Shay were phenomenal and never became frustrated. The social workers were fantastic, and Kelly always went above and beyond to help our family. Deb, one of the nursing assistants, was an angel. She even bought my mom gifts, which she did not have to do, but she did out of the kindness of her heart. There were so many amazing and caring nurses, including Kaylin, Desmond, Ferdie, Jessica, Rose, Chey, Talia, Sonny, and many others. The nursing assistants were also wonderful, including Jordan, Dejane, Deb, Matthew, Latoya and so many more. I even built a relationship with the receptionists, Christine and April. (I apologize if I missed anyone!) My goal was always to get my mom closer to home and closer to our church, and today was our last day at WellBridge. I will forever be thankful to Dr. Shuker and the entire team at WellBridge of Novi. No nursing home is perfect, but this place will do everything they can to help you and your loved one. My advice to any family is to stay involved, ask questions, and be present. Family involvement is key. Thank you, WellBridge of Novi, for showing my mother and my family the care, compassion, and support we needed after her stroke.

ABIOLA AROWOJOBE

Mar 2026

via Google

This is a great place with hardworking and supportive staff. Everyone here does their best to provide quality care to the residents. The facility is clean, the atmosphere is positive, and the team works well together. Families can feel confident their loved ones are in good hands.”

willard rose

Feb 2026

via Google

Wellbridge of Novi is an updated and clean facility. The Executive Director and Director of nursing (Sara and Manny) are wonderful! All needs are addressed and followed-up on in a timely manner. This is a great place to send your loved one for rehab, or long-term care!

Doctor Valentine

Jan 2026

via Google

While the place is very clean and modern, it is lacking in many key areas. PT/OT is okay, but they only put in the bare minimum of work. Their caregivers vary from wonderful, friendly, and attentive to rude, angry, and negligent. Some of their people are fantastic, but some are downright mean. With all due respect to the people that work there, old people and the wounded aren't the friendliest folks when their independence is taken from them. Of course they're crabby and mean. They're in a bad place. They don't need your crap on top of it. Keep your complaining to yourself, and tell it to your therapist. And we did have a case of elder abuse that involved the police. The matter was dealt with appropriately, but it shouldn't have happened in the first place. Communication is terrible. They do whatever they can to work as little with family as possible. And seeing a social worker is like pulling teeth. The food is a flip of the coin. Sometimes it's amazing. Sometimes it's garbage. But that's pretty standard for all rehab facilities. They have a little bistro in the place that's closed 98% of the time. It's too bad, their food is quite good. The nurses are slow to respond to their call buttons. Not as slow as some places, but they're still too slow. Unfortunately this is a problem at these types of places. They like to complain that they're understaffed. Of course they're understaffed. You still don't get to treat patients like they're responsible for your lousy life choices. That being said, Wellbridge isn't all bad. And vastly superior to hell holes like Notting Hill. I've had two relatives at Wellbridge in the past couple years. One loved it. The other hated it. Your mileage will vary.

Request information

Ask about availability, pricing, or a tour. Your details go only to Wellbridge Of Novi, never sold or shared.

Government Inspection History

8 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 7, 2025Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

  • Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 13, 2025

May 30, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 31, 2025

  • Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 31, 2025

Apr 17, 2025Fire Safety StandardHealth Standard10 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

Jan 9, 2025Health Complaint1 citation
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 28, 2024

Apr 30, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 16, 2024

Mar 20, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 3, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2024

Mar 5, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2024

Feb 15, 2023Fire Safety StandardHealth Standard14 citations
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity G of L: actual harm, isolatedCorrected Mar 8, 2023

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity G of L: actual harm, isolatedCorrected Mar 8, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Wellbridge Of Novi offer?

Wellbridge Of Novi offers Skilled Nursing / Long Term Care.

Where is Wellbridge Of Novi located?

Wellbridge Of Novi is located at 48300 11 Mile Road in Novi, Michigan.

What do families say about Wellbridge Of Novi?

Reviews for WellBridge of Novi are sharply mixed: some families describe attentive nurses and management who went above and beyond during a loved one's stroke recovery, while others report neglect, slow call-button response, and poor communication, particularly overnight. Multiple reviewers note the facility is clean and modern, but staff quality and consistency appear to vary significantly by shift and individual.

How did Wellbridge Of Novi do on recent health and safety inspections?

Wellbridge Of Novi had 8 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Wellbridge Of Novi?

Submit the Request Information form on this page to connect with Wellbridge Of Novi and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Wellbridge Of Novi? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Novi.

Prefer to stay home?

Home care agencies serving Novi bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Novi