Martin madi
Sep 2025
A patient could die before anyone would even know. I had to complain about the unsanitary conditions and patients being left unattended who are fall risks. Very bad place to have your loved ones.
1 / 3Quick Facts
- Total units
- 95
- Medicare rating
- 5 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 95
- Inspections
- View history (47 citations)
- Quality recognition
- 2024 AHCA/NCAL Silver National Quality Award recipient
- Room types
- Private, semi-private, and shared rooms available
- Care focus
- Specializes in post-acute rehabilitation and recovery
CMS Care Compare
What Families Think
Reviews of Watsonville Post Acute Center are sharply mixed: some families praise attentive staff and successful rehab stays, while others describe serious lapses in nursing response, hygiene, and safety. The facility has earned a national quality award, but multiple recent reviewers report unanswered call bells, unattended fall risks, and missing belongings.
The Good
- Staff described as caring and attentive by some
- Successful rehab outcomes reported after major injuries
- 2024 AHCA/NCAL Silver National Quality Award recipient
- Clean facility noted by at least one reviewer
The Bad
- Multiple reports of unanswered call bells and delayed response
- One report of a dirty, unclean bedpan
- One report of unattended fall-risk patients
- One report of stolen personal belongings, including hearing aids
AI-generated from reviews and community data.
Watsonville Post Acute Center is a senior living community in Watsonville, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.8 out of 5 across 26 reviews.
About Watsonville Post Acute Center
Watsonville Post Acute Center is a nursing and post-acute care facility located in Watsonville, California that specializes in rehabilitation and recovery services. The center's primary goal is to help residents return to full functional potential through customized rehabilitation programs developed by trained professionals who evaluate individual patient needs.
The facility offers comprehensive nursing care with therapists and rehabilitation professionals who develop personalized treatment plans to maximize functional accomplishments. Care includes one-on-one and group therapy options designed to restore the abilities necessary for independent living. Staff work to ensure residents stay physically active and mentally stimulated throughout their stay in a clean, comfortable, and safe environment.
Watsonville Post Acute Center provides private, semi-private, and shared rooms described as warm and inviting accommodations for residents and their families. The facility has been recognized with the 2024 AHCA/NCAL Silver National Quality Award, demonstrating improved outcomes in key areas including quality of care, workforce quality metrics, reduction in hospital readmissions, antipsychotic use reduction, and staffing levels.
Types of Care at Watsonville Post Acute Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Watsonville Post Acute Center
2.8overall · 26 ratings combined
2.8★ on Google (26)
Rae Ditty
Feb 2025
I broke my shoulder in two places and stayed 31 days at WPAC. All of the staff there were amazing. From the administrators to the housekeeping staff, they all treated me like family and met my every need. Everyone was so caring and respectful. I would highly recommend Watsonville Post Acute Center to my friends and family.
Allan R
Dec 2024
Horrible! Avoid! I was sent here after post heart surgery. Upon getting my room, I needed to use the bathroom. The bedpan was dirty, not from me. I laid in bed and started to feel heart palpitations, so I rang the nurse bell. Nobody showed. I repeated several times, and still, nobody showed. I went into the hall and found a retired nurse literally in the hall, ignoring my earlier nurse requests. I told her what I was experiencing and she checked my radial pulse. She told me my heart was out of rhythm. So now what? She had no stethoscope. I didn't see anything that looked like a medical instrument. As I got no answer I told her I was calling 911. She called 911 and I waited for paramedics to take me back to Dominican, which is where I came from just 3 or 4 hours earlier. I will never return. I doubt they have a competent staff other than people with very minimal training and maybe 1 RN per shift for lord knows how many patients.
Shotoforce Jiu-Jitsu
Jun 2024
All of my mother's personal belongings have been stolen including her hearing aids that cost more than $1,000. Well over a year ago social services told me they would get her into the doctor to get new hearing aids. That never happened I cannot speak with my mother on the phone because she can't hear and also because no one ever answers the phone and if they do it goes to the nurses station and they will not answer I have called 19 times in the past 4 days trying to speak with my mother. Today I filed a claim with the state of California and with an attorney. These people are pure scumbags. I hope they all suffer the most horrific experiences that life has to offer.
Chavez Web Design, LLC
Jun 2022
The employees were really nice, the facility looked clean and they are taking good care of my uncle. It was really hard to find parking I had to walk for 3 to 4 minutes. Only two people at a time. I love that they ask for your Covid19 proof.
Government Inspection History
3 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 29, 2025Fire Safety StandardHealth Standard8 citations
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2025
Mar 8, 2024Fire Safety StandardHealth Standard11 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Apr 29, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2024
Dec 13, 2021Fire Safety StandardHealth Standard28 citations
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2021
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2022
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2021
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022
Post nurse staffing information every day.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 27, 2021
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 27, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Watsonville Post Acute Center offer?
Watsonville Post Acute Center offers Skilled Nursing / Long Term Care.
Where is Watsonville Post Acute Center located?
Watsonville Post Acute Center is located at 525 Auto Center Drive in Watsonville, California.
What do families say about Watsonville Post Acute Center?
Reviews of Watsonville Post Acute Center are sharply mixed: some families praise attentive staff and successful rehab stays, while others describe serious lapses in nursing response, hygiene, and safety. The facility has earned a national quality award, but multiple recent reviewers report unanswered call bells, unattended fall risks, and missing belongings.
How did Watsonville Post Acute Center do on recent health and safety inspections?
Watsonville Post Acute Center had 3 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Watsonville Post Acute Center?
Submit the Request Information form on this page to connect with Watsonville Post Acute Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Watsonville Post Acute Center? Claim this listing to update photos, pricing, and details. It's free.
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