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Waterville Residential Care Center is a senior living community in Waterville, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 43 reviews.
Waterville Residential Care Center is a skilled nursing residence and rehabilitation center located in Waterville, New York. The facility is designed to provide healthcare, customer service, and support to help residents overcome or adapt to physical and cognitive limitations in order to achieve their individual best quality of life.
The community offers both short-term and long-term care options for those seeking rehabilitation or extended nursing services. The facility provides a wide spectrum of activities and events designed to enhance quality of life and promote good socialization among residents.
The center maintains a community-based volunteer program as part of its commitment to resident engagement and support.
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Help Me Choose3.2overall · 43 ratings combined
3.2★ on Google (43)
Tarez Jones
Feb 2026
I just want to say Hilary Owens was my CNA instructor for Jan 2026 & she was AMAZING ! She made sure we were comfortable and took time to explain anything we did not understand . Hilary was patient and also very thorough in her teaching. When we went up for clinicals she was extremely helpful to the staff also being a great example of what being a team player looks like ! Thank you again Hilary ❤️ The staff that I encountered was also nice and helpful .
Robin Clancy
Dec 2025
This is the dirtiest place I have ever seen. The residents are dirty. My love one sat in a dirty depends all day. His hair was always greasy and he was dirty. They do not know how to care for a person with diabetes. This is the worst place I have ever experienced. Unfortunately I did not have the power I need to get him moved.
John Wier
Sep 2024
This place is worse than terrible. My father was placed there for rehabilitation and later made permenant. Needless to say he was walking before he went there and 2 1/2 moths later was and still is unable to walk. He was completely neglected. Left in soiled garments for hours. They would hide the call button so he couldn’t get help when needed. Locked him out of his cell phone so he couldn’t call us when he needed help. There was numerous times we had to call there to send someone to his room to either change him or put him in bed. He would just sit in a wheelchair for hours. His wallet with all of his personal belongings were taken home by a staff member for what reason , I have no idea. Me being his oldest son wasn’t allowed to talk to anyone about my fathers condition and was never notified about anything that happened to him while he was there until 2 days before we had taken him out of that place. While in there he contracted a terrible infection in his genitals, bed sores, and a nasty rash along with abnormal bumps on his legs. The day we went there to get him we were told if he could get in his wheelchair and safely in our car that they would let him leave. That’s when we learned that he was completely immobilized. The PT guy then told us if we got his own wheelchair and a Homer lift and a wheelchair accessible transport that they would help get him ready for discharge.So the next morning we went there with all of the essentials only to be told that they couldn’t help us. Then when I went and got his chair and lift and brought it to his room to do it myself they decided to change their minds for liability reasons. Then after he had signed himself out we learned that his transport was canceled for what reason I have no clue. With it being on a Saturday and most transport companies require a 3-5 day notice to schedule. But luckily we had contacted another company that was able to provide him with transportation after he had sat in the lobby for over 3 hours. We finally were able to get him out of there and into an apartment which is a retirement building with wheelchair accessibility and all of the safety features only to be turned into Adult Protective Services ( from the wrong county). But now that he’s out of there he is much happier, cared for and provided with all of the essentials for comfort. His bed sores, rash and infections are finally gone and he is doing much better, no thanks to Waterville Residential Care. A word of advise… don’t let any loved ones be put in this elderly detention center. They will be mistreated, not properly taken care of and completely neglected!
Kristy Bikowsky
Aug 2024
My husband has been at this facility. I praise every individual here from the kitchen employees, laundry employees, Cleaning and maintenance, Full nursing staff, PT and OT, Dr. Jeffers, he had excellent care. Very clean building, excellent food, All office personnel was great and very understanding. I personally rate this place a 5 star. I can’t Thank everyone enough for all your compassion and gentleness for my husband. ♥️♥️
Vanessa Pellegrino
Jun 2024
We were invited to go this center with our baby goats. (NY Goat Yoga helps to spread the benefits of animal therapy.) Their Activities Director is the one who invited us. You can tell the team there take great pride in caring for their residents. They host lovely activities for their residents and their families. It was a pleasure making their faces light up with baby goat loving!
4 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024
Install noncombustible or limited-combustible interior walls.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Install proper backup exit lighting.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Ensure that testing and maintenance of electrical equipment is performed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 30, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2020
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 24, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2020
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2020
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2020
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2020
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 29, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2020
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 24, 2020
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 29, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Waterville Residential Care Center offers Skilled Nursing / Long Term Care.
Waterville Residential Care Center is located at 220 Tower Street in Waterville, New York.
Waterville Residential Care Center had 4 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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