VNA Care

3(35 ratings)· Worcester average: 4

Quick Facts

Medicare quality: 3.0 of 5 stars
Medicare certified: Since 1966

VNA Care is a home health agency serving Worcester, Massachusetts offering Home Health. Families rate it 3.0 out of 5 across 35 reviews.

About VNA Care

VNA Care is a Medicare-certified home health agency serving Worcester, MA and has been Medicare certified since 1966. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.

Medicare rates the quality of patient care at VNA Care 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at VNA Care

Home Health

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Reviews of VNA Care

3overall · 35 ratings combined

3★ on Google (35)

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Medicare Quality of Care

VNA Care is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

Skilled nursing
Physical therapy
Occupational therapy
Speech therapy
Medical social services
Home health aide

What patients say

4.0 / 5 patient survey rating

Would definitely recommend the agency83%US 79%
Rated their overall care 9 or 10 out of 1087%US 85%
Care was given in a professional way90%US 89%
The team communicated well86%US 86%
The team discussed medicines, pain and home safety81%US 82%

1,371 completed patient surveys, 25% response rate.

Hospital outcomes

Discharged to the community92%US 80%Better than
Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
Preventable hospital visits during care (lower is better)8%US 11%Better than

How patients did

Care started within 2 days of referral99%US 94%
Patients got better at walking or moving around84%US 83%
Patients got better at getting in and out of bed88%US 83%
Patients got better at bathing87%US 86%
Patients' breathing improved88%US 85%
Patients got better at taking medications correctly80%US 81%
Patients who had a fall with major injury (lower is better)1%US 1%
Patients with new or worsened pressure ulcers (lower is better)0%US 0%
Discharge function score met or exceeded expectations77%US 61%

Service area

VNA Care reports serving 238 ZIP codes, including Worcester, Lowell, Lynn, Waltham, Lawrence, Acton, Arlington, Brockton, Framingham, Gloucester and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227098. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does VNA Care offer?

VNA Care offers Home Health.

Where is VNA Care located?

VNA Care is located at 67 Millbrook Street, 500 North in Worcester, Massachusetts.

Does Medicare cover care from VNA Care?

Yes. VNA Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use VNA Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit VNA Care?

Submit the Request Information form on this page to connect with VNA Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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