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Visiting Angels Waterloo

347 Covington Dr #A

3.7(3 ratings)· Waterloo average: 4.5

Part of Visiting Angels · 602 communities · 4.8★ average

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Visiting Angels Waterloo, photo 11 / 5

Quick Facts

Ownership
Locally owned and operated home care agency
Service Area
Serves Waterloo, Belleville, Collinsville, O'Fallon, Swansea

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for this in-home care agency are mixed: two families describe years of compassionate, consistent care from caregivers who became like family, while one family reported serious reliability problems when caregivers repeatedly failed to show up during setup. Google ratings are based on only three reviews.

What reviewers praise

  • Caregivers built long-term relationships with families
  • Consistent caregiver matching arranged by owner
  • Adapted care as parents' needs changed over years
  • Caregivers described as compassionate and professional

What reviewers flag

  • One report of caregiver no-shows during care setup, causing family stress
  • No published pricing available

AI-generated from reviews and community data.

Visiting Angels Waterloo is a home care agency serving Waterloo, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.7 out of 5 across 3 reviews.

About Visiting Angels Waterloo

Visiting Angels Metro East Illinois is an in-home care agency serving seniors in the Waterloo, Belleville, Collinsville, O'Fallon, and Swansea areas. The locally owned and operated agency provides non-medical in-home care services that enable aging adults to maintain independence and remain in their homes while receiving support with daily tasks.

The agency offers a range of care services tailored to individual needs, including companionship and engagement in activities, assistance with meal planning and medication reminders, support following hospital stays, help with technology use, care for clients with memory-related needs, and supportive care addressing physical, spiritual, social and emotional needs. All services include assistance with activities of daily living paired with meaningful companionship.

Visiting Angels caregivers undergo a thorough interview process, background checks, and reference verification before providing care. The agency emphasizes that caregivers must demonstrate commitment to working with seniors and treat each client with dignity and respect. Flexible scheduling is available around the clock, with services tailored to fit existing routines and client timelines.

Types of Care at Visiting Angels Waterloo

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of Visiting Angels Waterloo

3.7overall · 3 ratings combined

3.7★ on Google (3)

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Michael S

Jan 2025

via Google ↗ · Report

Our entire family was very pleased with the caring, compassionate and professional care that our parents received. The owner Tina worked with us to get the same professional caretaker each and every time. Our caretaker, Meagan, was exceptional in every way. You can always tell when a person loves what they do, and Meagan brought a smile and helping hands every time! Check my Google reviews... I write very few. But I had to write a review for the Visiting Angels. That's exactly who they are!

Karen Tiemann

Jul 2022

via Google ↗ · Report

Visiting Angel's came to care for our family in 2016 and stayed with us until 2020. In those years, we battled many hospitalizations, nursing home stays, and rehabilitations. As our parents transitioned into different needs our care team made adjustments. Although it took us a bit of time to assemble caregivers that were the right match, the team that evolved became long term players in our lives. Many of the caregivers became like members of our family and we remain in contact to this day. In times of trial you want people who drive in the snow, meet you at the emergency room and care about those you love. We found those people at Visiting Angel's and we remain forever grateful.

Cindy Harris

Nov 2018

via Google ↗ · Report

I would rate them a zero if possible. Took over 2 months for the family to make a decision the main lady that they worked with to set up the care was wonderful. However three times the person Visiting Angles hired to provide the care was a no show. This is a very personnel and stressful process for families. To give responsibility over to someone they love to a stranger not to mention the anxiety and trauma the person that will be receiving the care is under to know they will be giving their home up to a stranger. With the thrid no show i now call the “Visiting Hell”. We will be interviewing new companies to provide in home care.

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Have you already been in touch with Visiting Angels Waterloo?

By submitting, you're okay with us and Visiting Angels Waterloo reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Visiting Angels Waterloo offer?

Visiting Angels Waterloo offers At-Home Care.

Where is Visiting Angels Waterloo located?

Visiting Angels Waterloo is located at 347 Covington Dr #A in Waterloo, Illinois.

What do families say about Visiting Angels Waterloo?

Visiting Angels Waterloo carries a 3.7 out of 5 rating from 3 Google reviews. Reviews for this in-home care agency are mixed: two families describe years of compassionate, consistent care from caregivers who became like family, while one family reported serious reliability problems when caregivers repeatedly failed to show up during setup. Google ratings are based on only three reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Visiting Angels Waterloo?

Submit the Request Information form on this page, or contact Visiting Angels Waterloo directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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