MyLivingChoice

Visiting Angels Cleveland

12200 Fairhill Rd 2nd Flr, B-Wing

4.2(10 ratings)· Cleveland average: 3.9

Part of Visiting Angels · 604 communities · 4.8★ average

Visiting Angels Cleveland, photo 1

Quick Facts

Hiring selectivity
Accepts only about 1 in 15 applicants
Caregiver experience
Staff generally have three-plus years elder care experience
Ownership
Locally owned and operated agency, not a franchise chain feel
Care scheduling
Offers both part-time and full-time in-home care
Service area
Covers Beachwood, Mayfield, Cleveland Heights, and Shaker Heights

What Families Think

Visiting Angels Cleveland is a locally owned in-home care agency serving Cuyahoga County, offering flexible part-time and full-time caregiving for seniors who want to stay in their own homes. Most reviewers describe caregivers as kind, patient, and professional, especially during recovery from surgery or hospital stays, though one detailed review raised concerns about inconsistent staffing and administrative issues.

The Good

  • Caregivers described as kind, patient, and professional
  • Helped clients recover at home after surgery or hospital stays
  • Flexible part-time and full-time scheduling
  • Selective hiring, accepting only 1 in 15 applicants
  • Care plans tailored to each client's routine

The Bad

  • One report of inconsistent caregiver quality over time
  • One review described a caregiver found sleeping on duty
  • One complaint about changes to payment policies and administration

AI-generated from reviews and community data.

Visiting Angels Cleveland is a senior care provider serving Cleveland, Ohio offering At-Home Care. Families rate it 4.2 out of 5 across 10 reviews.

About Visiting Angels Cleveland

Visiting Angels Cleveland is an in-home care agency serving Cuyahoga County and surrounding communities in Ohio, including Beachwood, Mayfield, Cleveland Heights, and Shaker Heights. The locally owned and operated agency specializes in delivering personalized care that allows aging adults to remain in the comfort of their homes rather than relocating to assisted living facilities.

The agency provides flexible in-home care services available on both a part-time and full-time basis. Care plans are tailored to each client's existing routines and can be adapted as needs change. Services are designed to help seniors with daily tasks and activities while maintaining their independence and quality of life at home.

Visiting Angels Cleveland maintains rigorous hiring standards for its caregivers, nursing assistants, and home health aides. The agency conducts official background checks and reference checks as part of its selective hiring process, typically selecting 1 in 15 applicants. Staff members generally have a minimum of three years of experience in elder care.

The agency was founded by Connie Hill-Johnson, who has grown the business to serve approximately 60 clients at any given time with a staff of nearly 75 care professionals. The organization has earned recognition as a valued in-home care provider, gauged against other participating agencies nationwide.

Types of Care at Visiting Angels Cleveland

At-Home Care

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Visiting Angels Cleveland

4.2overall · 10 ratings combined

4.2★ on Google (10)

Sharon H

Jun 2025

via Google

I had a total reverse shoulder replacement surgery and was gifted by my family with the service of Visiting Angels who truly are angels! The young lady “C” was sooo helpful doing everything I needed from bathing me to house cleaning and everything in between. I DEFINITELY recommend this in home service for yourself or a loved one. I may have to have surgery on my other shoulder and will be using their services as needed. Thank you SO much for all the flexibility and accommodations!! Sharon H :)

Kerry Turner

Jul 2022

via Google

I had a wonderful experience with Visiting Angels here in my South Euclid home. My father recently passed away but I can not tell you how kind and patient my Dad's caregiver Rachelle was to my father. She is the best and professional and caring ❤️👍🙏

chris modrall

Mar 2022

via Google

We found this business to be prompt and efficient. My wife was at Cleveland Clinic for two weeks and needed nighttime assistance. Michelle and Rochelle were excellent in all ways helping my wife with doing chores, helping keep her warm, bathroom runs, and general accompaniment. Highly recommend. Michael Miller

Nozomi Ikuta

Nov 2017

via Google

Aides were caring and professional, and back office communication was excellent! Really set a high bar! Unfortunately it did not work for us to continue care with them, due to personal circumstances. I did not fully appreciate the quality of my experience until we tried another "highly rated" company. I'd go back to Visiting Angels in a heartbeat, if the circumstances called for their services again.

Jeff Kundrach

May 2017

via Google

Inconsistent caregivers and very poor administrative staff as well as policies. We had a good caregiver for a number of years but after she left them they could not have anyone on a consistent basis who could deliver quality care. One of their caregivers was actually found sleeping in the middle of the day when she was supposed to be watching our mother. The person who they claim had an issue with "adult material" was totally unreliable and while we initially were happy with her and even wrote a letter of commendation about her, she soon afterwards became inconsistent in the quality of care she provided. The issues we had was how the agency changed their policies related to payments and that they couldn't provide reliable people to provide proper care. With the initial caregiver, when we had reliable service, the ratings were justified. However, they went down hill very fast even though we gave them every chance, through a number of caregivers, to meet our expectations. It is also important to know that the ratings given would be downgraded significantly based on our current experience with a new caregiver agency that has done a far superior job with its service level and quality of caregivers. If I were to receive another call for evaluation it would reflect the most recent level of service they provided and in context to new experience with a different agency. I stand by the rating and their assertion of why a change was made is wrong. No one knows more about what happened than we do. It all comes down to their change in payment terms and quality of caregivers.

Request information

Ask about availability, pricing, or a tour. Your details go only to Visiting Angels Cleveland, never sold or shared.

Frequently Asked Questions

What types of care does Visiting Angels Cleveland offer?

Visiting Angels Cleveland offers At-Home Care.

How much does Visiting Angels Cleveland cost?

Visiting Angels Cleveland has not published its pricing. For context, communities in Cleveland that publish rates start around $2,940 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Visiting Angels Cleveland located?

Visiting Angels Cleveland is located at 12200 Fairhill Rd 2nd Flr, B-Wing in Cleveland, Ohio.

What do families say about Visiting Angels Cleveland?

Visiting Angels Cleveland is a locally owned in-home care agency serving Cuyahoga County, offering flexible part-time and full-time caregiving for seniors who want to stay in their own homes. Most reviewers describe caregivers as kind, patient, and professional, especially during recovery from surgery or hospital stays, though one detailed review raised concerns about inconsistent staffing and administrative issues.

How can families visit Visiting Angels Cleveland?

Submit the Request Information form on this page to connect with Visiting Angels Cleveland and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Visiting Angels Cleveland? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Cleveland.