Heather
Jul 2026
My father was admitted to The Villas at Sunny Acres after a fall and spent approximately three months there for wound care and physical therapy. Unfortunately, our experience was very disappointing, and I would not recommend this facility as a place to entrust the care of a loved one. During his stay, there were multiple incidents where he pressed the call light for assistance and was left waiting 30 minutes or longer before anyone responded. For someone recovering from a serious injury and requiring assistance, these delays were unacceptable. On one occasion, he was even told by a nurse that she was too busy to help him. He fell out of bed one night and the next day I came to visit him and found dried blood on the floor due to his fall and brought it to his social workers attention. He was also left during a cleaning and change of bedding for at least 30 minutes, which was both heartbreaking and concerning. We were also troubled by the way some members of the nursing staff handled him. There were times when his wounded legs were moved roughly and even thrown onto the bed rather than being handled with the care and compassion someone in his condition deserved. It was difficult to watch and made us question the quality of care he was receiving. The social work and business office were also a significant source of frustration. Throughout his stay, we were repeatedly told that his Medicaid application and Action Review Group (ARG) process would likely be denied because of his age and other factors. This caused unnecessary stress and uncertainty for our family. In the end, he was approved, making it clear that the negative opinions and information we were given were inaccurate. Instead of receiving guidance and reassurance during a difficult time, we often felt discouraged and left without clear answers or support. Although there were a few staff members who treated my father with kindness and compassion, our overall experience was overshadowed by repeated concerns about neglect, poor communication, rough handling, and a lack of support from the administrative team. Families deserve to feel confident that their loved ones are receiving attentive, respectful, and compassionate care, and unfortunately, that was not our experience. Based on everything our family experienced over those three months, I cannot recommend The Villas at Sunny Acres. I would encourage you to carefully consider all of your options before choosing this one.
