Marc Johnson
Aug 2026
I was welcomed and directed to the person I wanted to see. The staff was extremely friendly and helpful. Information I requested about visiting or client leaving premises were answered swiftly and satisfactorily.
4.4(74 ratings)· Manchester average: 4.3
1 / 6CMS Care Compare
AI-generated from reviews and community data.
Villa Crest Nursing And Retirement Center is a senior living community in Manchester, New Hampshire offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.4 out of 5 across 74 reviews.
Villa Crest Nursing and Retirement Center is a senior living community in Manchester, New Hampshire, offering short-term transitional care, independent living with access to nursing services, and skilled nursing care. The facility provides modern, semi-private, and private room options designed for comfort and affordability.
The community is staffed with full-time interdisciplinary clinical and medical personnel who provide compassionate care and supervision to residents. Meals and snacks are served in a spacious dining room, prepared to accommodate cultural preferences and dietary needs.
The newly renovated facility features modern design throughout, with complimentary wifi, phone, and television access in rooms. Residents can enjoy a beautiful outdoor courtyard and scenic New Hampshire landscapes that provide a relaxing environment.
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Help Me Choose4.4overall · 74 ratings combined
4.4★ on Google (74)
Marc Johnson
Aug 2026
I was welcomed and directed to the person I wanted to see. The staff was extremely friendly and helpful. Information I requested about visiting or client leaving premises were answered swiftly and satisfactorily.
Steven Murphy
Jul 2026
I have visited my brother in law a few times and the facility has always been clean and orderly. The staff is very friendly and accommodating! My brother in law tells me it is not just when I visit. They are always that way. He just loves the staff.
Stephanie Maldonado
Feb 2026
I completed my clinicals here while attending MCC and becoming certified as an LNA, and I had such a wonderful experience at this facility. Even though I don’t have family members here personally, I was able to see firsthand how truly well the staff cares for every single resident. The residents were always well taken care of, treated with respect, and genuinely engaged in activities. It wasn’t just about meeting basic needs — the staff made an effort to keep them involved, social, and happy. You can tell they care about quality of life, not just routine care. Spending time with so many older adults, listening to their stories and learning about their lives, was an honor. This is a place where your loved ones would be in compassionate, attentive hands. ❤️
L. Jean Pelletier
Jan 2026
My sister looks clean and well cared for. She’s had a longer recovery this time and need an additional 3 weeks to gain enough strength to return home. I’m grateful for them having a clear plan/path to being discharged. She said the food is pretty good too!
Wendy Isham
Jul 2025
Staff is very knowledgeable, attention, friends and courteous. Have some challenging situations, but we're addressed in timely manner. Go out of their way to address issues. Villa Crest is very clean. Temperature is comfortable. They need to stay on top of returning residents' clothes after being washed and labelled in a more timely fashion 9verall, highly recommend
3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2025
Have proper medical gas storage and administration areas.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 20, 2025
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 30, 2025
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2024
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 7, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Villa Crest Nursing And Retirement Center offers Skilled Nursing / Long Term Care.
Villa Crest Nursing And Retirement Center is located at 1276 Hanover Street in Manchester, New Hampshire.
Villa Crest Nursing And Retirement Center had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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