Jeff
Jun 2026
Worst rehab ever! Don’t get me wrong, it’s a gorgeous facility but the staff and service is horrible. My grandfather came here for rehabilitation for a broken hip. They don’t come fast enough when patients ring the alarm. My grandfather would ring the alarm multiple times and they would come an hour later. They let him crap all over himself after he rung the bell many times. The worker tried to put his dirty clothes in the closet and she had to be told to just throw them away. They got him to the bathroom and left him in there for over a hour and a half. Turns out the alarm in the bathroom didn’t even work. Thank god he had his cell phone so he called the front office to let him out. This mortified him to the point that he’d have to get himself out of the bed to go to the bathroom on his own. One of the workers shoved papers towards him and wouldn’t tell him what number to call when he asked. They even let him fall on his recovering hip during physical therapy and refused to get him an x-ray until my mother demanded them to do so. They don’t even assess the living spaces before trying to release patients. They’re also short on many supplies. He asked for straws, they said they didn’t have any. It was really hard for him to even get pillowcases and toilet paper. He asked for a bedside potty and they said they didn’t have one, they were locked away, and they didn’t know. My grandfather cried and begged us to get him out of here most days he was here. Please make sure to always check on your loved ones because you never know what’s going on in these types of facilities. If I could put zero stars or even negative stars I would. Don’t let the looks deceive you, because the reality and service of this place definitely doesn’t match its beautiful design.
