1 / 5CMS Care Compare
Families generally describe caring, attentive staff and a strong therapy department, but several reviews raise concerns about inconsistent care coordination and staffing gaps, especially on weekends. Specific nurses, CNAs, and therapists are repeatedly praised by name, while other reviewers report slow response to call lights and lapses in basic care like incontinence management.
AI-generated from reviews and community data.
Victoria Gardens of Allen is a senior living community in Allen, Texas offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Private Bathroom and Wheelchair Accessible. Families rate it 4.0 out of 5 across 101 reviews.
Victoria Gardens of Allen is a rehabilitation and skilled nursing facility in Allen, Texas, serving adults recovering from surgery, stroke, serious illness, and those requiring long-term skilled nursing support. The community provides round-the-clock skilled nursing care for residents needing ongoing medical support and assistance with daily living, delivered in a comfortable, home-like environment where staff learn residents' names on day one.
The facility specializes in helping patients recover and regain independence after surgery, joint replacement, stroke, or illness through personalized care plans and recovery programs. Services include expert medical care, specialized therapy, and 24/7 support for patients with complex health conditions, with expertise in wound care, cardiac care, and IV therapy. Licensed therapists provide physical, occupational, and speech therapy for patients living independently but needing ongoing recovery support.
Victoria Gardens of Allen offers memory care for residents experiencing memory loss or cognitive changes, with trained staff providing a secure, structured environment and therapeutic activities tailored to each person's abilities. The facility also provides respite care for families needing a break, offering the same high-quality nursing care and comfortable accommodations as regular residents receive.
The community delivers compassionate support for patients facing serious or terminal illness through hospice care that addresses physical, emotional, and spiritual needs. Staff emphasize that emotional, social, and personal aspects of healing are equally important as the physical, creating an environment where healing, friendships, and independence flourish.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4overall · 101 ratings combined
4★ on Google (101)
Lillian Manson
Jun 2026
The workers treated me like family .wish I could name each and everyone but you know who you are and I am so grateful for my excellent care. If I could I would drive back to the facility to see you all. Thank you so very much.
Jim Livesey
Apr 2026
PT was very good and helpful. Most of the staff were good and professional. When I was released I was supposed to have a walker, I finally got the walker six days later after my family did many phone calls. The social worker did not seem to care or follow through with any help. The walker provider was part of the problem.
Christine Owens
Apr 2026
My 84 year old mother has been here since mid December, and is recovering from spinal fusion surgery. She also has Parkinson’s. I would like to give a shoutout to Kosha and Net, who take really good care of her. Kosha works so hard and goes above and beyond and we appreciate it. She really cares about the residents. Kosha gets 5 stars! The room is kept clean by housekeeping. The therapy department is wonderful. Trina, who runs the front desk is so sweet and always has a smile on her face and a warm greeting. We are also thankful for Abraham who does a wonderful job with transportation to and from outside medical appointments. The reason for the 3 star rating is there is a problem with the overnight changing of her diaper. She isn’t able to get herself to the toilet so unless someone helps her, she has to use the diaper. Almost EVERY morning she and her bedding are soaking wet. There have also been several times while I’m there during the day where the CNA is busy and I’ve had to change her myself, even though other employees are capable and trained to help when necessary, they make no effort. This is not acceptable. There are a lot of wonderful employees there, but some are not helpful at all and make you feel like you are bothering them. They are receiving payment for her care from Medicare and we have to pay $217 per day on top of whatever they are receiving from insurance. That’s $6,700 per month out of pocket. Many improvements need to be made and I have been talking to anyone who will listen since December but it doesn’t really get better. The weekends are the worst, as they are usually understaffed.
Lea Scruggs
Feb 2026
There were many helpful concerned people involved with my care. Nurse Rose, CNA Ic, Medical Aide True, Therapists Phillip, Leo, Dennis and others were consistent in their professional concern and helpful attitude. The atmosphere was one of desire to help me recover in caring, friendly surroundings. The doctors and staff were attentive and concerned with my steady recovery and overall well being.
George Hurley
Feb 2026
Everyone was so friendly and professional.<br>Especially Victoria and Net were so helpful and upbeat. But all staff great.
12 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadPast Non-Compliance
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadPast Non-Compliance
Meet other general requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 13, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 22, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2024
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 10, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Have simulated fire drills held at unexpected times.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 19, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 10, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 21, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 10, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 4, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Victoria Gardens of Allen offers Memory Care and Skilled Nursing / Long Term Care.
Victoria Gardens of Allen is located at 310 S Jupiter in Allen, Texas.
Families generally describe caring, attentive staff and a strong therapy department, but several reviews raise concerns about inconsistent care coordination and staffing gaps, especially on weekends. Specific nurses, CNAs, and therapists are repeatedly praised by name, while other reviewers report slow response to call lights and lapses in basic care like incontinence management.
Victoria Gardens of Allen had 12 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Victoria Gardens of Allen and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Victoria Gardens of Allen? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Allen.
Allen, Texas0 mi
5(9)
Assisted Living
Allen, Texas0 mi
5(7)
Assisted Living
Allen, Texas0 mi
4.6(45)
Assisted LivingMemory Care
Allen, Texas0 mi
4.7(12)
Assisted Living
Allen, Texas0 mi
5(5)
Assisted Living
Allen, Texas0 mi
4.4(34)
Assisted Living
Home care agencies serving Allen bring help to the house: daily living, companionship, and respite for family caregivers.
