310 S Jupiter
4(101 ratings)
1 / 5Families generally describe caring, attentive staff and a strong therapy department, but several reviews raise concerns about inconsistent care coordination and staffing gaps, especially on weekends. Specific nurses, CNAs, and therapists are repeatedly praised by name, while other reviewers report slow response to call lights and lapses in basic care like incontinence management.
AI-generated from reviews and community data.
Victoria Gardens of Allen is a rehabilitation and skilled nursing facility in Allen, Texas, serving adults recovering from surgery, stroke, serious illness, and those requiring long-term skilled nursing support. The community provides round-the-clock skilled nursing care for residents needing ongoing medical support and assistance with daily living, delivered in a comfortable, home-like environment where staff learn residents' names on day one.
The facility specializes in helping patients recover and regain independence after surgery, joint replacement, stroke, or illness through personalized care plans and recovery programs. Services include expert medical care, specialized therapy, and 24/7 support for patients with complex health conditions, with expertise in wound care, cardiac care, and IV therapy. Licensed therapists provide physical, occupational, and speech therapy for patients living independently but needing ongoing recovery support.
Victoria Gardens of Allen offers memory care for residents experiencing memory loss or cognitive changes, with trained staff providing a secure, structured environment and therapeutic activities tailored to each person's abilities. The facility also provides respite care for families needing a break, offering the same high-quality nursing care and comfortable accommodations as regular residents receive.
The community delivers compassionate support for patients facing serious or terminal illness through hospice care that addresses physical, emotional, and spiritual needs. Staff emphasize that emotional, social, and personal aspects of healing are equally important as the physical, creating an environment where healing, friendships, and independence flourish.
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Help Me Choose4overall · 101 ratings combined
4★ on Google (101)
Lillian Manson
Jun 2026
The workers treated me like family .wish I could name each and everyone but you know who you are and I am so grateful for my excellent care. If I could I would drive back to the facility to see you all. Thank you so very much.
Jim Livesey
Apr 2026
PT was very good and helpful. Most of the staff were good and professional. When I was released I was supposed to have a walker, I finally got the walker six days later after my family did many phone calls. The social worker did not seem to care or follow through with any help. The walker provider was part of the problem.
Christine Owens
Apr 2026
My 84 year old mother has been here since mid December, and is recovering from spinal fusion surgery. She also has Parkinson’s. I would like to give a shoutout to Kosha and Net, who take really good care of her. Kosha works so hard and goes above and beyond and we appreciate it. She really cares about the residents. Kosha gets 5 stars! The room is kept clean by housekeeping. The therapy department is wonderful. Trina, who runs the front desk is so sweet and always has a smile on her face and a warm greeting. We are also thankful for Abraham who does a wonderful job with transportation to and from outside medical appointments. The reason for the 3 star rating is there is a problem with the overnight changing of her diaper. She isn’t able to get herself to the toilet so unless someone helps her, she has to use the diaper. Almost EVERY morning she and her bedding are soaking wet. There have also been several times while I’m there during the day where the CNA is busy and I’ve had to change her myself, even though other employees are capable and trained to help when necessary, they make no effort. This is not acceptable. There are a lot of wonderful employees there, but some are not helpful at all and make you feel like you are bothering them. They are receiving payment for her care from Medicare and we have to pay $217 per day on top of whatever they are receiving from insurance. That’s $6,700 per month out of pocket. Many improvements need to be made and I have been talking to anyone who will listen since December but it doesn’t really get better. The weekends are the worst, as they are usually understaffed.
Lea Scruggs
Feb 2026
There were many helpful concerned people involved with my care. Nurse Rose, CNA Ic, Medical Aide True, Therapists Phillip, Leo, Dennis and others were consistent in their professional concern and helpful attitude. The atmosphere was one of desire to help me recover in caring, friendly surroundings. The doctors and staff were attentive and concerned with my steady recovery and overall well being.
George Hurley
Feb 2026
Everyone was so friendly and professional.<br>Especially Victoria and Net were so helpful and upbeat. But all staff great.
Victoria Gardens of Allen offers Skilled Nursing / Long Term Care.
Victoria Gardens of Allen is located at 310 S Jupiter in Allen, Texas.
Families generally describe caring, attentive staff and a strong therapy department, but several reviews raise concerns about inconsistent care coordination and staffing gaps, especially on weekends. Specific nurses, CNAs, and therapists are repeatedly praised by name, while other reviewers report slow response to call lights and lapses in basic care like incontinence management.
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