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Reviews for Vasona Creek are sharply divided: some families praise the admissions team and the physical/occupational therapy staff, while several others describe serious concerns about staffing levels, medication timeliness, and cleanliness. The facility holds a CMS Five-Star Quality rating, but a number of recent patient reviews describe experiences that conflict with that rating.
AI-generated from reviews and community data.
Vasona Creek Healthcare Center is a senior living community in Los Gatos, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 244 reviews.
Vasona Creek Healthcare Center is a skilled nursing facility located in Los Gatos, California, situated in the foothills of the Santa Cruz Mountains. The center provides post-acute care and rehabilitation services for patients recovering from surgery, illness, or injury.
The facility offers 24/7 personalized healthcare services with licensed nurses available around the clock. Care is delivered according to physician-customized care plans and includes physical, occupational, speech, and respiratory therapies to help patients build strength, skills, and confidence. The center features an expansive, state-of-the-art rehab gym where patients work with licensed experts to support successful recovery and return home.
Vasona Creek provides private, spacious rooms in a state-of-the-art facility designed to feel like home. The center includes beautiful courtyards and lobbies for visiting and resting, as well as an engaging daily schedule of activities and social programs. The facility has been recognized by the Centers for Medicaid and Medicare Services as a Five-Star Quality Measures Rated facility, indicating quality much above average based on health inspections, staffing, and quality measures.
The facility's caregiving team is dedicated to patient-centered care and compassionate support. Staff assist with discharge planning and arranging outside services to help patients and families prepare for life after recovery. The center accepts private pay, all PPOs, Medicare, and a wide range of HMOs, with insurance experts available to help patients understand their plan benefits.
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Help Me Choose3.9overall · 244 ratings combined
3.9★ on Google (244)
Rachel Vargas
Jul 2026
Terrible - don't send your loved ones here! Management was a joke. Physical therapy lies about progress Front desk does nothing- just blank response or they just really don't care Some nurses care - you can tell which care Poor communication Long call times Forgot to give medication once Bathrooms NOT up to code for guests A random patient spit on my car 😡 Food sucks - I usually brought stuff daily Avoid!
Sandra Valkanoff
Jun 2026
I am currently a patient here and good and bad 1. Food is bad most of time you can’t tell what it is 2. Nurses are scares. A few goods one on top of everything especially with meds then they bring in contracted nurses who take forever not sure why they don’t have all the meds already sorted and a 2nd nurse would be of great help 3 they are never on time with meals 4. PT and OT are great I actually enjoyed my times with them At this time I have no weight bearing but I so want out out of here asap At least so I can get my meds on time Not the best not the worse Claudia and Ms Joy great people
Maria
Jun 2026
VERY BAD FACILITY!!! DO NOT BRING YOUR LOVED ONES HERE! The Director of Nursing Sheila does not do anything. She does not respond to any of my texts or calls and when I stopped by in her office, she was so relaxed with her legs even up in office chair. The facility smells strong urine every single day. My dad's curtain was even stained with feces. CNA says that they are short staffed and don't even have time to help out with my concerns. Nurses does not follow up with my dad's medication on time and was always missing. Group of nurses are always in one station having a good time when my dad's call light's on
codyhaha
May 2026
Been here over a week as a patient, and im so weak that I wish I were dead. Not enough staff. Medications are late or inconsistent. You have never seen so many tattoos in your life. You can ring buzzer for help and wait 19 min to 60 min for response. My blood sugars are put of control. Some pts and aides were helpful but because the patient to caregiver ratio was so inconsistent, I just said I wanted death rather than to continue here. Last night my Ethiopian livn spilled juice all over my tray and didn't clean it up or bring me juice. Food was so awful that I ste the t Roll n asked for yogurt n banana. As a current patient i can express myself unlike those recovering from a stroke. Terrible. I WISH THE STAFF COULD SPEND A DAY OR WEEK HERE. THEYD BE SCREAMING THEIR HEADS OFF. Website shows a pool. No pool.out of service for almost a year. No plans to fix E3b S How difficult it to locates my missing laundry . Nightgown, tshirt My stomach is cramping because they want to wait after breakfast to change me. They forgot my eve rx and morning rx. Blood sugar was 255. Woopie probably be igno U tell me to call but ur internal wifi is so bad it won't go through. Sunday I had poop in my diaper twice. Lvn acted like it was my fault. Why didn't she get me a nurse??? Instead I. Will probably be ignored until next bout of diahrea. I feel like an an animal but animal get treated better. This morning I tried to use the commode. I could only pee not poop. After pt I asked to use commode again but they had not cleaned it. Made me ill. At this point I'm going to a cheaper place of my sisters choice. I'll be dead soon.
William B
Apr 2026
My Father is a current patient at Vasona Creek and I’m making a heartfelt review about the admissions director Omar Rumero. I heard how he talks to other patients and he is very kind and passionate about his job. I appreciate all the good services and discussions that we’ve had, he has done an excellent job! I also want to highlight how full of life the facility is with engaging activities and a top quality rehab team. I have visited a nearby skilled nursing facility and I wasn’t impressed - Very disappointing with ridiculous fees for a private room. Choose Vasona for all your skilled nursing needs. A plus: Omar and the team worked very well with the hospital and the whole process was just wonderful!
33 inspection visits in the last three years, 99 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 18, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 14, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 14, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 13, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 2, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 24, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 26, 2024
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 2, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2024
Showing the 24 most recent of 33 inspection visits.
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Vasona Creek Healthcare Center offers Skilled Nursing / Long Term Care.
Vasona Creek Healthcare Center is located at 16412 Los Gatos Boulevard in Los Gatos, California.
Reviews for Vasona Creek are sharply divided: some families praise the admissions team and the physical/occupational therapy staff, while several others describe serious concerns about staffing levels, medication timeliness, and cleanliness. The facility holds a CMS Five-Star Quality rating, but a number of recent patient reviews describe experiences that conflict with that rating.
Vasona Creek Healthcare Center had 33 government inspection visits in the last three years, with 99 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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