1 / 2CMS Care Compare
Reviews of Vancrest Health Care Center are mixed, with some families praising the hardworking staff, cleanliness, and activity program while others report serious lapses in communication and care quality. Experiences seem to vary notably between the skilled nursing and assisted living sides of the community.
AI-generated from reviews and community data.
Vancrest Health Care Center is a senior living community in Eaton, Ohio offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Transportation Services. Families rate it 3.2 out of 5 across 16 reviews.
Vancrest Health Care Center is a skilled nursing and long-term care facility in Eaton, Ohio, with a licensed capacity of 81 residents.
Family experiences vary sharply. Some describe a clean environment with engaged activities, one family noted their mother enjoys frequent outings and a friendly atmosphere after nearly four years there. Others report serious concerns: inadequate staffing levels, communication breakdowns during end-of-life care, and inconsistent quality among nursing staff. One family wrote, "all of the staff that I observed there were working hard," yet multiple reviews cite insufficient aide coverage and variable care approaches to feeding and nutrition.
The facility holds a 3.2 out of 5 Google rating based on 16 reviews, reflecting this divided picture. Prospective families should prioritize direct conversations about staffing ratios, communication protocols for serious medical changes, and specific care plans for their loved one's needs.
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Help Me Choose3.2overall · 16 ratings combined
3.2★ on Google (16)
Katie Slaght
Aug 2024
Don’t trust this place with your loved ones some of the nurses and nurse aids are rude and nasty they feed until they are a choking hazard then they don’t feed and let them starve and die this place isn’t good for your loved ones I’m never sending my loved ones to this place nor would I send a dog the housekeeping people are really nice and understanding
Vai Avanti
Nov 2023
An exceptional facility brilliantly led by Rosemary and her exceptional team of caring professionals! The modernization projects (new wings and updated construction design) reflect the Vancrest’s enduring commitment to caring for Prebble County’s greatest generation! Spectacular across the board!
L Phillips
Oct 2022
My mother lives in the assisted living side. She has been there going on 4 years. They take really awesome care of her. Very clean and friendly environment. They do many activities and take them on two trips a week if they would like to go. So they aren’t just shut ins.
Renee Meeks Browning
Sep 2020
Our mother lived at Vancrest. She also passed away during this Covid mess so we couldn't see her hardly at all. Just like every other nursing gone , Vancrest is short on help. All of the staff that I observed there were working hard. They need more Aides in my opinion. I wish all nursing homes could find a way to meet some emotional needs of their patients. But overall we were satisfied with the care mom received there.
Paige Dickerson
Aug 2020
This facility is absolutely scary. My grandmother was here for the last part of her life. When she reached an end of life situation they called hospice and only hospice. Didn’t call any family to tell us. A week after we Barried her hospice was calling saying they are sorry for our loss, and how she was in an end of life state(we weren’t told this). My mother was confused as to why the nursing home would call hospice and no family. So my grandmother had to be transferred to Eaton er where she later passed. I can’t help but think if we were told she was at end of life how much more we could have done for her. If only they would have called us. Don’t trust you’re loved ones with these people.
4 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2026
Honor the resident's right to manage his or her financial affairs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2023
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2020
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Vancrest Health Care Center offers Skilled Nursing / Long Term Care.
Vancrest Health Care Center is located at 1600 Park Avenue in Eaton, Ohio.
Reviews of Vancrest Health Care Center are mixed, with some families praising the hardworking staff, cleanliness, and activity program while others report serious lapses in communication and care quality. Experiences seem to vary notably between the skilled nursing and assisted living sides of the community.
Vancrest Health Care Center had 4 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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