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Valley Health Services

690 West German Street

2.3(16 ratings)· Herkimer average: 4

Valley Health Services, photo 11 / 3

Quick Facts

Total units
160
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
160
Ownership
Privately owned, not-for-profit organization
Medical Partnership
Coordinates care with Bassett Medical Center
Governance
12-member community board contributing 1,000+ hours yearly
Volunteer Support
Over 80 volunteers assist staff and residents

What Families Think

Valley Health Services is a long-standing, not-for-profit nursing and rehabilitation facility in Herkimer, NY, that emphasizes a home-like, person-centered environment with strong community involvement. No written reviews were provided, though the community's Google rating is on the lower end at 2.3 from 16 ratings, suggesting some family dissatisfaction not detailed in available text.

The Good

  • Not-for-profit, community-governed organization
  • Person-centered care model emphasizing comfort and privacy
  • Active volunteer program with 80+ volunteers
  • Bell Choir and musical activities for residents
  • Partnership with Bassett Medical Center for care support
  • Clean annual fiscal audits with no exceptions

The Bad

  • Google rating of 2.3 from 16 reviews suggests mixed family satisfaction
  • No detailed reviews available to explain rating concerns

AI-generated from reviews and community data.

Valley Health Services is a senior living community in Herkimer, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 16 reviews.

About Valley Health Services

Valley Health Services is a 160-bed long-term care and rehabilitation facility in Herkimer, New York, serving a largely rural population since its founding in 1984. As a privately owned, not-for-profit organization, the facility provides nursing home care with an emphasis on comfort, privacy, and attention to mind, body, and spirit.

The facility maintains a 3-star overall rating from both New York State Health Profiles and Medicare, with oversight from the New York State Department of Health and U.S. Centers for Medicare and Medicaid Services. Valley Health Services operates under a person-centered care model, engaging families in regular activities and events throughout the year and creating a home-like living environment for residents.

The community offers musical entertainment and activities for residents, including a Bell Choir that performs at various venues. The facility partners with local vendors and organizations, including Bassett Medical Center, to support resident care and services. Over 80 volunteers support the staff and residents, while a board of 12 community members provides governance and contributes more than 1,000 hours annually.

Valley Health Services is located in the Mohawk Valley region and maintains compliance with all New York State Department of Health regulations. The facility's annual audits have consistently shown no exceptions regarding fiscal responsibility.

Types of Care at Valley Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Birthday / Holiday Parties
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Valley Health Services

2.3overall · 16 ratings combined

2.3★ on Google (16)

Shelby Fellone

Mar 2025

via Google

DO NOT! I mean DO NOT send you’re loved ones here as they have neglected my grandfather for over 20 years… called state multiple times but they get told when state is coming in so they can get everything tidy and out on a show for state, my grandfather has had soiled diapers next to his bed my grandfather has had dental neglect to where his teeth are all rotted and black, he has had old feces under his finger nails between his fingers and on his hands as staff said they didn’t notice it!!! Drenched in his own urine multiple occasions. My grandfather sits in silence in his room in a bed all day they won’t even turn his tv on for him pretty sad as he is half paralyzed and cannot manage to do things for himself. AGAIN PLEASE DO NOT SEND TOUR LOVED ONES HERE AS THEH WILL NEGLECT THEM! If I could rate this place 0 stars I WOULD shame I even have to rate it one star.

Edward Stefaniak

Feb 2024

via Google

This place is tremendous, especially the food. I couldn't have asked for a better place for my mother-in-law to stay when she was nursing her injury. All she talked about was how great Fridays and the fish were all the time, the dietary staff was always so attentive to the needs of her whenever she needed something. A+++ from Dietary for sure, nursing was ok

Cylyna Therese

Dec 2023

via Google

Do not and I repeat do not send your loved one here!! They neglect their patients as my father has been neglected numerous of times by being left in feces then not even cleaned properly when they do decide to go In and clean him after hours of being in a soiled diaper.. Christmas Eve they came in and changed him, they also put him his jammies. They never changed the padding under him that was still soiled in feces, my fathers right hand had feces in between his fingers and all under his overgrown nails that look like they haven't been clipped in months .. This is not the first time I've walked into this! I've called the state in the past due to these same issues and nothing was done!!! Called the state again today and will be moving my father where he will get the proper care!! These people should be ashamed of themselves because this is neglect!!

Holly boardman

Nov 2019

via Google

my dad is placed here for a reason. he had a massive stroke that effected his ability to do things for himself. hes been here for many months. my dad has had the WORST care. they are UNDERSTAFFED only 1 staff on per 30 something residents NO WAY. no one knows what these patients go through some dont have family. my family is there every day morning,noon and night. the staff unplugs there call buttons at night so they dont have to be bothered. they tell the patient to clean them self after they just had stool tossed around the room by another patient. thats what they get paid for thats there job. i cant wait until hes out of there so we can proceed our paperwork for the attorney. this place is nothing for anyones family member to be in. the state is notified and i hope they get rid of some staff.

Kat Louden

Jun 2017

via Google

Substandard rooms, food and care. Attending physician used unprofessional term to describe daughter and self in hall outside room. Staff apologized for her...should have done it herself or better yet been a professional. Call lights not promptly answered...could be up to 2 hours. P T dept. Good. Overall a sad sad place to try to recover.

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Government Inspection History

4 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 9, 2026Fire Safety StandardHealth Standard26 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2026

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 27, 2026

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Feb 23, 2026

May 23, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2024

Jan 12, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 8, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Install a two-hour-resistant firewall separation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Post nurse staffing information every day.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 8, 2024

Nov 18, 2021Fire Safety StandardHealth Standard13 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Jan 14, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 30, 2021

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Valley Health Services offer?

Valley Health Services offers Skilled Nursing / Long Term Care.

Where is Valley Health Services located?

Valley Health Services is located at 690 West German Street in Herkimer, New York.

What do families say about Valley Health Services?

Valley Health Services is a long-standing, not-for-profit nursing and rehabilitation facility in Herkimer, NY, that emphasizes a home-like, person-centered environment with strong community involvement. No written reviews were provided, though the community's Google rating is on the lower end at 2.3 from 16 ratings, suggesting some family dissatisfaction not detailed in available text.

How did Valley Health Services do on recent health and safety inspections?

Valley Health Services had 4 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Valley Health Services?

Submit the Request Information form on this page to connect with Valley Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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