Peter Anderson
Aug 2026
I love Valencia at Cottonwood Heights. Such a great feel of the community and the leadership including Jenn and Summer are so dedicated to the residents.
1 / 6Quick Facts
- Veteran Recognition
- Dedicated wall honoring resident veterans
- Ownership History
- Community rebranded multiple times under different operators
What Families Think
Families describe Valencia at Cottonwood Heights (formerly Canyon Creek, then Truewood by Merrill Gardens) as a warm, closely-knit community where staff and management learn residents by name and go out of their way to help. The vast majority of reviews praise the caregivers, memory care team, and activity program, though the community has passed through several ownership changes and a few reviewers report serious staffing or management concerns.
The Good
- Staff and CNAs praised for knowing residents personally
- Memory care team singled out for compassion and attentiveness
- Clean, well-maintained building noted by many visitors
- Strong activities program with outings and events
- Responsive management that listens to family concerns
- Veteran residents honored with a dedicated wall
The Bad
- Several reviewers cite rude or unresponsive management at times
- One report of unsafe staffing ratios overnight leading to injuries
- One review described the facility as dirty and residents neglected
- Community has changed ownership/brand multiple times (Canyon Creek, Truewood, Valencia)
AI-generated from reviews and community data.
Valencia at Cottonwood Heights is a senior living community in Cottonwood Heights, Utah offering Assisted Living and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 4.6 out of 5 across 75 reviews.
About Valencia at Cottonwood Heights
Valencia at Cottonwood Heights is a senior living community in Cottonwood Heights, Utah, offering compassionate care through a locally owned team dedicated to creating a welcoming environment for residents.
The community provides a variety of care services tailored to individual needs, with staff collaborating with families, personal physicians, and other healthcare providers to support residents' goals. Therapy services address physical and mental health needs, and round-the-clock staffing ensures safety and security with emergency call buttons in all units.
Dining at Valencia features freshly prepared meals made with healthy, nutritious ingredients, overseen by a registered dietician on staff to meet residents' dietary needs. Meal delivery services are available for added convenience, and residents can enjoy dining in a comfortable dining area.
The community offers weekly exercise programs to promote physical activity and healthy living, along with a well-stocked library for entertainment and educational opportunities to help seniors develop new skills and stay mentally sharp.
Valencia maintains a safe and secure environment with strict safety protocols in place to protect residents and staff, supported by 24-hour monitoring and emergency response capabilities.
Types of Care at Valencia at Cottonwood Heights
Assisted LivingIndependent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Guest Meals
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Games
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Valencia at Cottonwood Heights
4.6overall · 75 ratings combined
4.6★ on Google (75)
Julie Kinder
Jul 2026
⭐⭐⭐⭐⭐<br><br>I have been attending the Celebrity Memory Café at Valencia at Cottonwood Heights, and it has been a wonderful experience. Jen is a fantastic presenter—knowledgeable, engaging, and compassionate. She shares valuable information in a way that is easy to understand and makes everyone feel welcome.<br><br>Summer is always on top of everything and does an amazing job keeping the program organized and running smoothly. You can tell she truly cares about the participants and works hard to create a warm, supportive environment.<br><br>I highly recommend the Celebrity Memory Café to anyone looking for education, support, and connection. Thank you to Jen, Summer, and the entire team for making such a positive difference in our community!
Nathan Carver
Jul 2026
Kind people who seem to really care.
betty jo Evans
Jul 2026
Great staff with high levels of care and a home like surrounding
Troy Basso
Jul 2026
Our family has had a wonderful experience with the memory care team at Valencia Senior Living Community. Knowing my mom is safe, cared for, and genuinely valued has given me incredible peace of mind.<br><br>The staff consistently goes above and beyond to ensure she is comfortable, engaged, and treated with kindness and dignity. Their attentiveness is evident in the little things—they know her, they spend time with her, and they truly care about her well-being. It's clear that this isn't just a job for them; they have a genuine passion for caring for their residents.<br><br>She has really enjoyed the activities and opportunities to socialize, which has made such a positive difference in her quality of life. Seeing her smile, participate, and feel like part of a community means everything to our family.<br><br>I am so grateful for the compassion, patience, and dedication of everyone at Valencia. I would highly recommend their memory care community to any family looking for a place where their loved one will be treated with exceptional care and respect.
Frequently Asked Questions
What types of care does Valencia at Cottonwood Heights offer?
Valencia at Cottonwood Heights offers Assisted Living and Independent Living.
Where is Valencia at Cottonwood Heights located?
Valencia at Cottonwood Heights is located at 7235 Union Park Ave in Cottonwood Heights, Utah.
What do families say about Valencia at Cottonwood Heights?
Families describe Valencia at Cottonwood Heights (formerly Canyon Creek, then Truewood by Merrill Gardens) as a warm, closely-knit community where staff and management learn residents by name and go out of their way to help. The vast majority of reviews praise the caregivers, memory care team, and activity program, though the community has passed through several ownership changes and a few reviewers report serious staffing or management concerns.
How can families visit Valencia at Cottonwood Heights?
Submit the Request Information form on this page to connect with Valencia at Cottonwood Heights and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Valencia at Cottonwood Heights? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Cottonwood Heights bring help to the house: daily living, companionship, and respite for family caregivers.
