P Pfaff-Duca
May 2026
My family’s experience with Denton Rehab was very disappointing overall. While the Director of Nursing was helpful, many other aspects of the stay fell far below expectations. From day one, several important issues communicated at intake were never addressed. There was no coordination of care between the various doctors, which made it difficult to get consistent information or a clear plan. Communication was challenging throughout — phone calls and emails often went unanswered. The staff consistently appeared spread thin, leaving too much work for too few people, and it showed in the quality of care. Most concerning, the patient left the facility with a wound that occurred under their care and also developed a UTI during their stay. These are preventable issues that should not happen with proper attention and staffing. Additionally, the rehab services were billed as one hour per session, five days a week, but actual therapy time was closer to 30 minutes per session. This discrepancy added to our frustration and concern about the level of care being provided. Based on our experience, I cannot recommend this facility and hope they make serious improvements for future patients.
