Nana Buck
Oct 2022
5 stars for PT Molly!
OnPointe At Home
40 West Baseline Road #1033(8 ratings)· Tempe average: 4.6
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Quick Facts
- Medicare quality
- Certified, not yet rated
- Medicare certified
- Since 2013
- Ownership
- Privately owned home health agency
- Therapy services
- Physical, occupational, and speech therapy delivered at home
- Medicare certification
- Medicare certified since 2013
- Medicare quality rating
- No star rating published, likely too few recent patients
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of this Tempe home health agency are mostly negative. Four of five reviewers describe missed visits, poor communication, and trouble reaching staff when urgent care was needed, while one reviewer found service quick and easy. Google shows a 3 average from only 8 ratings.
What reviewers praise
- Medicare-certified since 2013
- Offers nursing, PT, OT, and speech therapy at home
- One reviewer found service fast and easy
- Includes medical social services and home health aide visits
What reviewers flag
- Several reviewers report missed or no-show nurse visits
- Multiple reports of poor communication and unreturned calls
- One report that the 24-hour on-call line brought no nurse
- One report of an IV line changed to one that blocked medication
- One report of orders changed without doctor or family approval
- No Medicare quality star rating published yet
- No published pricing
AI-generated from reviews and community data.
OnPointe At Home is a home health agency serving Tempe, Arizona offering Home Health. Families rate it 3.0 out of 5 across 8 reviews.
About OnPointe At Home
Universal Home Health, INC. is a Medicare-certified home health agency serving Tempe, AZ and has been Medicare certified since 2013. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare has not yet published a quality of patient care star rating for this agency, usually because it has too few recent patients for a reliable score.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at OnPointe At Home
Home Health
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Help Me ChooseReviews of OnPointe At Home
3overall · 8 ratings combined
3★ on Google (8)
Joseph Villeda
Oct 2020
Gets the job done nice and fast. Easy.
Jackie Rayos
Oct 2020
My mother is currently a patient , and we constantly run into issues with nurses not coming the days they are suppose to. Instead they call in say one thing then later say another. My mother has a bacteria where it requires her dressing to be changed 2 times a week and we’ve already had one nurse complain to us about how they don’t need to be coming out every time we call. Then what’s the point of the 24hr number for “on call” nurses when they NEVER come out. I have to be the one that helps my mother doing their jobs when she needs them the most. God forbid she gets an infection because they “don’t” have any on call nurses that can come to our help. So disappointing , very bad experience. Very poor excuse nurses, although I’m not going to say all. If she does end up with an infection in result to poor care, you know who I will be involving. Very upset 😡
deborah ferry
Mar 2020
Completely incompetent. Had one nurse come over to see my husband, and then nothing for a week; no calls that we can tell, no voice mails, no text messages. And then when we called to complain that my husband's catheter was hurting, they claimed that since we hadn't responded to four messages from them (what messages?!!!) my husband would just have to go to the ER and run up another huge medical bill. To me, this speaks of an utter lack of communication and even raises suspicions of Medicare fraud. My advice to those needing home health care, look elsewhere.
Christopher “Topher” Ruggles
Aug 2018
My uncle had a med line installed at the hospital on a Friday and we were told it was good for 4 weeks. The next morning a rep came out to teach me how to administer the twice daily antibiotics he needs. I left for work before they left our house and when I returned I discovered they had changed the line to one that is so narrow that I cannot get the medication through it. I called the rep that changed the line, the rep that came out before he went into the hospital, and the main office. No answer from the reps and the main office is unable to locate anyone to send out to change the line back so I can give him this medication; which was supposed to be given over an hour ago. Right now I don't have any trust in this company.
Medicare Quality of Care
OnPointe At Home is a Medicare-certified home health agency (certified since 2013). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
Hospital outcomes
- Discharged to the community68%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
Service area
OnPointe At Home reports serving 1 ZIP code, including Tempe. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 037421. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does OnPointe At Home offer?
OnPointe At Home offers Home Health.
Where is OnPointe At Home located?
OnPointe At Home is located at 40 West Baseline Road #103 in Tempe, Arizona.
What do families say about OnPointe At Home?
OnPointe At Home carries a 3.0 out of 5 rating from 8 Google reviews. Reviews of this Tempe home health agency are mostly negative. Four of five reviewers describe missed visits, poor communication, and trouble reaching staff when urgent care was needed, while one reviewer found service quick and easy. Google shows a 3 average from only 8 ratings. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from OnPointe At Home?
Yes. OnPointe At Home is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
Do I need a referral to use OnPointe At Home?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit OnPointe At Home?
Submit the Request Information form on this page, or contact OnPointe At Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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