Anne Esperti
Feb 2025
Not reliable,never showed up or not on time and no one replacing people that àre sick or just not showing up.So many excuses
1 / 5Quick Facts
- Medicare quality
- 3.5 of 5 stars
- Medicare certified
- Since 2002
- Service area
- Serves clients across the broader State of Michigan
- Eligible clients
- Serves clients unable to attend therapy outside home
- Care coordination
- Coordinates care through a single point of access
Home Health Compare
What Families Think
Universal Home Health Care Inc provides home health and hospice services to elderly and chronically ill clients in the Southfield, Michigan area, including those transitioning from hospitals or nursing facilities. Reviewers frequently praise specific staff members for compassion and professionalism, while a notable number of reports describe scheduling reliability and communication problems.
The Good
- Staff repeatedly praised as compassionate and professional
- Positive reports about physical therapy care
- Multiple reviewers highlight director Zana Murray's responsiveness
- Families say staff went above and beyond for elderly relatives
The Bad
- Several reports of caregivers not showing up or arriving late
- Multiple reviewers describe poor communication and unanswered calls
- One report of caregiver payment issues disrupting care
- One reviewer described major difficulty getting appointments scheduled
AI-generated from reviews and community data.
Universal Home Health Care Inc is a home health agency serving Southfield, Michigan offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.3 out of 5 across 37 reviews.
About Universal Home Health Care Inc
Universal Home Health Care Inc provides home health care services in Southfield, Michigan, serving elderly individuals, those with chronic illness, and people transitioning from hospitals, nursing homes, long-term care facilities, assisted living facilities, and inpatient rehabilitation who are unable to attend therapy outside their homes.
The organization offers an alternative to institutional facility placement by delivering comprehensive, client-centered, and coordinated home health care services through a single point of access. This approach allows individuals and families who prefer to remain in their homes to receive necessary care in a cost-effective manner.
Universal Home Health Care Inc serves Southfield, surrounding areas in Southfield County, and the broader State of Michigan, positioning itself as a reliable healthcare provider focused on clients' overall health and wellness.
Types of Care at Universal Home Health Care Inc
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of Universal Home Health Care Inc
4.3overall · 37 ratings combined
4.3★ on Google (37)
Julie Stepanski
Nov 2024
Extremely disappointed! I was so excited to be approved after months of being on the waiting list. Unfortunately my worker seldom gets paid, can’t clock in or out, etc.. It’s been awful. Every couple weeks it’s something else. We keep being told they will fix it, etc. I am at risk of losing my worker due to lack of payment I highly doubt anyone at this company would work for free? Universal is preventing me from receiving the help that I truly need. I’m legally blind. I use a walker at all times. Shame on them. I would not recommend them to any family.<br><br>UPDATE!!!<br>Unfortunately, my worker resigned due to the incompetence of this company. I don’t know if many people that would continually work for free. , I found a new company and a new worker. If you have a loved one that requires confident and consistent healthcare please do not use this company .
Aya Berro
Jul 2024
I would like thank Universal Homecare for providing such astonishing services for my grandmother. My family and I were greeted by their Director, Zana. She operates with integrity and professionalism. Not only did she provide options for my grandma but she is also very resourceful. It’s great to know there are really people out here that care.
Aya baydoun
Jul 2024
I met Zana Murray at a facility after hearing about her from the residents and their families. They were absolutely right about her. She didn't disappoint. Shes a very compassionate person and a true professional! The nurse and homeaid came to the house to care for my mom. Universal homecare operates as a team. Will continue to spread the word for anyone looking for great service.
Debby Romeo
Jul 2024
I have a great caretaker Yolanda B and I could not get a good caretaker for over a year. The company's employees are very nice when I call and make a change in my schedule for Yolanda.
Medicare Quality of Care
Universal Home Health Care Inc is a Medicare-certified home health agency (certified since 2002). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
2.0 / 5 patient survey rating
- Would definitely recommend the agency68%US 79%
- Rated their overall care 9 or 10 out of 1073%US 85%
- Care was given in a professional way84%US 89%
- The team communicated well75%US 86%
- The team discussed medicines, pain and home safety73%US 82%
121 completed patient surveys, 22% response rate.
Hospital outcomes
- Discharged to the community90%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)7%US 11%Better than
How patients did
- Care started within 2 days of referral83%US 94%
- Patients got better at walking or moving around89%US 83%
- Patients got better at getting in and out of bed91%US 83%
- Patients got better at bathing90%US 86%
- Patients' breathing improved90%US 85%
- Patients got better at taking medications correctly90%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations44%US 61%
Service area
Universal Home Health Care Inc reports serving 140 ZIP codes, including Detroit, Flint, Warren, Farmington, Southfield, Sterling Heights, Bloomfield Hills, Clinton Township, Dearborn, Livonia and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 237476. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Universal Home Health Care Inc offer?
Universal Home Health Care Inc offers Home Health.
Where is Universal Home Health Care Inc located?
Universal Home Health Care Inc is located at 24315 Northwestern Hwy #226 in Southfield, Michigan.
What do families say about Universal Home Health Care Inc?
Universal Home Health Care Inc provides home health and hospice services to elderly and chronically ill clients in the Southfield, Michigan area, including those transitioning from hospitals or nursing facilities. Reviewers frequently praise specific staff members for compassion and professionalism, while a notable number of reports describe scheduling reliability and communication problems.
Does Medicare cover care from Universal Home Health Care Inc?
Yes. Universal Home Health Care Inc is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
Do I need a referral to use Universal Home Health Care Inc?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Universal Home Health Care Inc?
Submit the Request Information form on this page to connect with Universal Home Health Care Inc and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Universal Home Health Care Inc? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Southfield.
Surgeons Choice Medical Center
Southfield, Michigan0.6 mi
3.7(101)
Skilled Nursing / Long Term Care
Leatherwood Care LLC
Southfield, Michigan0.8 mi
Assisted Living
Good Faith Manor
Southfield, Michigan1 mi
Assisted Living
Time Of Refreshing Llc
Southfield, Michigan2 mi
4.8(6)
Assisted Living
Park House Southfield Senior Living
Southfield, Michigan2.1 mi
4.6(95)
Assisted LivingIndependent Living
The Park at Trowbridge
Southfield, Michigan2.4 mi
4.3(51)
Independent Living