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United Hebrew Senior Living: Memory Care at Willow Gardens

60 Willow Dr

3.8(10 ratings)· New Rochelle average: 4.4

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United Hebrew Senior Living: Memory Care at Willow Gardens, photo 11 / 4

Quick Facts

Licensed capacity
51 residents

New York DOH

Program focus
Dedicated memory care community with a named director
Move-out policy
Requires 30 days notice before removing a resident
Fee structure
Community fee charged even for stays under a month

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe United Hebrew Senior Living: Memory Care at Willow Gardens as attentive and family-oriented, praising the nursing staff, activities program, and communicative memory care director. However, one family reported a costly and difficult experience involving billing and communication during a short stay.

What reviewers praise

  • Attentive, compassionate nursing and caregiving staff
  • Memory care director praised for regular updates and photos
  • Active daily activities like music and painting
  • Clean, bright facility with communal gathering spaces
  • Long-term residents' families report consistently excellent care

What reviewers flag

  • One report of poor communication and rushed departure
  • One family lost nearly $20k in fees for a 19-day stay
  • 30-day notice clause can be costly if plans change

AI-generated from reviews and community data.

United Hebrew Senior Living: Memory Care at Willow Gardens is a senior living community in New Rochelle, New York offering Memory Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 10 reviews.

About United Hebrew Senior Living: Memory Care at Willow Gardens

United Hebrew Senior Living: Memory Care at Willow Gardens is an assisted living community in New Rochelle, New York, specializing in memory care for residents with dementia and cognitive decline.

Families consistently praise the attentiveness of the care team, particularly the nursing and caregiving staff, who residents and visitors describe as going "above and beyond." Director of Memory Care Sallie Carlin is noted by multiple families for responsive communication and regular photo updates. The recreational program, led by staff including Latoya, Ivy, and Berta, offers music, painting, and other activities that keep residents engaged. Visitors highlight the facility's clean, bright environment with comfortable communal spaces, and report that residents speak positively about their meals and overall experience.

One family did report significant concerns, including communication gaps and dissatisfaction with care quality, alongside frustration over financial policies around early withdrawal. Most testimonials, however, reflect deep satisfaction with both daily care and the emotional support staff provides to families.

The community holds a 3.8 out of 5 Google rating based on 10 reviews.

Types of Care at United Hebrew Senior Living: Memory Care at Willow Gardens

Assisted LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of United Hebrew Senior Living: Memory Care at Willow Gardens

3.8overall · 10 ratings combined

3.8★ on Google (10)

Diane Brown

Feb 2025

via Google ↗ · Report

My sister, who passed away last year, lived in Willow Gardens for four years when her dementia made it too difficult for us to care for her ourselves. I am very grateful we found Willow Gardens. They provided excellent care for my sister. The director, Sallie Carlin, was always responsive and helpful. The whole staff - front desk, nursing and medical staff, the caregivers who attended to her daily, all were understanding and helpful. There were many daily activities in common rooms where residents could gather - as long as they were able to sit in a chair or wheelchair, they were with others and not alone. The family was always warmly welcomed any time we wanted to visit. I miss those visits and still think of Willow Gardens very fondly.

Elena Moreno

Dec 2024

via Google ↗ · Report

We removed my father from Willow Gardens within a month of moving him here. The care left a lot to be desired, the facility’s communication was severely lacking and they kept thousands of dollars as a “community fee” that were desperately needed for his care due to their clause that they must have 30 days notice to remove a resident, even if they are there for less than one month. In our case, his 19 day stay cost us almost 20k.

James Anstey

Jan 2024

via Google ↗ · Report

We have our Uncle Fred there and visit him regularly. He's incredibly happy and really likes the staff, his meals and talks about how lucky he is to be there. When we visit him, the staff are caring, friendly and always go above and beyond to keep everyone safe. The facility is clean and bright with lots of communal areas and he really likes his room. We feel so much better knowing that he's in good hands.

Zachary Hart

Dec 2023

via Google ↗ · Report

Top notch care! I regularly see the nurses and aids go above and beyond tending to the care of each resident. I would recommend to anyone including my own family. Thank you Willow Gardens!

Marcy Pianin

Dec 2023

via Google ↗ · Report

Fantastic facility. They provide amazing kind and compassionate care for our family member. The Director of Memory Care, Sallie Carlin is very communicative with us, sending us updates and photos. The recreational staff -Latoya, Ivy and Berta make sure he participates in all the activities from music to painting. The nursing staff is great! Highly recommend as they take excellent care of your loved ones!

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Frequently Asked Questions

What types of care does United Hebrew Senior Living: Memory Care at Willow Gardens offer?

United Hebrew Senior Living: Memory Care at Willow Gardens offers Assisted Living and Memory Care.

Where is United Hebrew Senior Living: Memory Care at Willow Gardens located?

United Hebrew Senior Living: Memory Care at Willow Gardens is located at 60 Willow Dr in New Rochelle, New York.

What do families say about United Hebrew Senior Living: Memory Care at Willow Gardens?

United Hebrew Senior Living: Memory Care at Willow Gardens carries a 3.8 out of 5 rating from 10 Google reviews. Most reviewers describe United Hebrew Senior Living: Memory Care at Willow Gardens as attentive and family-oriented, praising the nursing staff, activities program, and communicative memory care director. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit United Hebrew Senior Living: Memory Care at Willow Gardens?

Submit the Request Information form on this page, or contact United Hebrew Senior Living: Memory Care at Willow Gardens directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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