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Umpqua Valley Nursing & Rehabilitation Center

525 W. Umpqua Street

3.7(69 ratings)· Roseburg average: 4.1

Umpqua Valley Nursing & Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
118
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
118

Umpqua Valley Nursing & Rehabilitation Center is a senior living community in Roseburg, Oregon offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 69 reviews.

About Umpqua Valley Nursing & Rehabilitation Center

Umpqua Valley Nursing & Rehabilitation Center is a skilled nursing / long term care community in Roseburg, Oregon. The community is licensed for up to 118 residents.

Families rate Umpqua Valley Nursing & Rehabilitation Center 3.7 out of 5 based on 70 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Umpqua Valley Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Umpqua Valley Nursing & Rehabilitation Center

3.7overall · 69 ratings combined

3.7★ on Google (69)

Jeff Record

Jun 2026

via Google

You could tell the second you walked in that you really did not want to leave your 90-year-old father in this place. What was worse is that Dad knew it too—the stereotype of "Is it really clean or is it just old?" was pervasive throughout. Whether it was the unctuous greetings by some of the employees or the look-away stares by some of the others that was the "tell" about the place, it's hard to say. Still, your back is up against the wall; you have to trust that they will take care of your dad. Yeah, well, I guess they sort of did. I guess if they park him in a room down the hall and make sure he doesn't defile the bed from time to time is essentially "care," but there is no "rehab" in the "Rehabilitation Center" here.<br><br>It's gross.<br><br>It's forgotten, with its moss-covered rooftops, 1970s glossy paint, and dead-eye stucco walls. I'm sure they managed to bill Medicare and the VA for as much retail "care" as they could get out of Dad before he had the good sense to simply die to get out of the place. Yeah, no—it was not a good experience. From the phone in the lobby that rings endlessly because nobody answers, to the greasy "game room" that nobody should ever have to touch, if you don't have to go here—if you don't have to take your loved one here—don't. My only hope now is that they won't send me some cheesy corporate reply to this Google Review. Adding some saccharine "we're so sorry you feel that way" response would just rub salt in the wound.<br><br>Caveat Emptor.

Kathy

Apr 2026

via Google

Umpqua rehab has the best floor crew that I have ever had the pleasure of knowing. Great humor and very caring. Terrific physical rehab was also great. The administration is in desperate need of replacement and as for the kitchen, it was worse than atrocious. The rooms were kept very clean and again, the floor crew, all of them, were what made that place bearable. Desperately in need of rehab itself, the building is 30 years in the past. Again, you will absolutely love the floor crew and seriously question why this place is even still standing

Heather Post

Apr 2026

via Google

Dirty & unfriendly staff. They let my step dad lay on his back for days w no physical therapy offered. He had to share a room and a bathroom w 3 other people

Sweet Maria

Feb 2026

via Google

If I could give this the company zero stars I would. It is absolutely horrifying that this place is still open due to the unprofessional and disrespectful behavior from the higher ups. The CNA’s in this building put up with so much abuse majority from the higher ups and it’s disgusting. The DON is miserable and the higher ups have too big of an ego to have actual respect. Not only I see this as a bystander I know the residents feel the same way as well. This place is not clean whatsoever. There are roaches and looks like the place doesn’t get cleaned up to medical standards. They only care about money and not the wellbeing of their patients and especially their CNA’s. There’s also a lot of drama for no reason and grown people acting like children. There are also people that are nosy and want to know everything. There’s also people that act like they know everything and put down the CNA’s for no reason. Overall DO NOT BRING YOUR LOVED ONES HERE. This place is horrible. If I was running this company a lot of these people would be fired. I had a family member stay here for a week and only in one week I saw how bad it is and I just know it is way way worse than what I saw.

Shelleah

Oct 2025

via Google

They don't answer there phone and no voice mail to leave messages rose Haven at least answers there phone calls

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Government Inspection History

4 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 22, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 2, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2025

May 17, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 3, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 6, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 6, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Protect a residents' right to refuse some types of non-requested transfers within the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2024

Jan 25, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024

Feb 10, 2023Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Umpqua Valley Nursing & Rehabilitation Center offer?

Umpqua Valley Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Umpqua Valley Nursing & Rehabilitation Center located?

Umpqua Valley Nursing & Rehabilitation Center is located at 525 W. Umpqua Street in Roseburg, Oregon.

How did Umpqua Valley Nursing & Rehabilitation Center do on recent health and safety inspections?

Umpqua Valley Nursing & Rehabilitation Center had 4 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Umpqua Valley Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Umpqua Valley Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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