Jay Hambleton
Jul 2026
If you have not had a chance to tour this community, add it to your list and stop on in. Talk with Amy or Matt and have them walk you around.
1 / 6Most reviewers describe Twin Oaks as a warm, family-run community with attentive, caring staff and a strong sense of community for both residents and their families. A smaller number of reviews raise serious concerns about neglect and lack of privacy in memory care, as well as complaints about food quality and staffing practices, so experiences appear to vary.
AI-generated from reviews and community data.
With one and two bedroom options available, you are guaranteed to find an apartment at Twin Oaks that fits your needs. Beautiful and spacious, our floor plans come with the option of a balcony, plenty of storage, and open space for the most comfortable living.
Supporting a safe and healthy quality of life for every individual is important to us. Here at Twin Oaks, we offer a wide selection of amenities that celebrate our residents independent lifestyles.
The dedicated staff here at Twin Oaks works hard every day to make this community a safe and inviting space designed with our residents best interests in mind. Our team’s mission is to provide the best care and support for our residents so they can live the life they want.
Here at Twin Oaks, we value and believe in our residents’ privacy and independence while also providing them with a safe, healthy, and supportive community for living. We encourage an active lifestyle for all our residents by providing daily activities and planned outings that support social interactions, on-site dining options, and offer transportation services. From the comfort of their apartment, our residents live worry-free and come and go as they please, all while having the support of our staff ready at the press of a button should they need any assistance.
Here at Twin Oaks, our highly trained and dedicated staff provides full-service senior living assistance 24 hours a day, seven days a week. Our full-service care staff assists with daily routines that include showering assistance, dressing, grooming, personal hygiene, cleaning and laundry services, transportation, and medication management. Dining assistance as well as organized and supported social outings are all part of our assisted living program.
We strive to provide the best and most well-rounded care for each of our residents. While in assisted living, we will encourage and support as much independence as possible while still helping where needed.
Memory care at Twin Oaks provides a safe and caring home designed for those experiencing Alzheimer’s and dementia.
Safety is our top priority in our Memory Care Unit. Our on-site security and medical staff work hard to ensure the safety and comfort of each of our residents. Our caring staff provides assistants with all day-to-day tasks such as bathing, dressing, personal hygiene, meal assistance, and medication management. We also provide laundry assistance and transportation services to and from meals and other provided daily activities.
We create specialized care plans and work closely with family members to ensure care is individualized to each resident.
Many different activities take place within Memory Care and include but are not limited to animal therapy, music, art, and exercise. We strive to provide our residents with activities that will strengthen cognitive function and bring them joy.
At Twin Oaks, we want you to feel at home both in your apartment and within the community. We offer one, two, and three-bedroom floor plans, and each apartment was built with both independence and support in mind. Our apartments display large open spaces for comfortable and safe living, with private balcony options available. There are ample amounts of storage in both the living and bathroom areas, and each room has the safety of our residence in mind. Large bathrooms with accessible showers and emergency call buttons are located within each apartment.
Comfortable living extends beyond the doors of each apartment and into our wonderful community.
Join us for a meal in one of our spacious dining areas. In addition to a Bistro, there is a restaurant-style dining room equipped with Twin Oaks’ very own chef. There are also two additional dining areas, one with an extended patio and the other, a private dining area where you can host your own special event. If you are looking for something a little bigger outside of our dining area, we have a large activities space that can be used for private events.
There is never a shortage of daily activities and events at Twin Oaks. Our community has a large game room and a second-story patio, a theater room, and one of our favorite attractions, the golf simulator.
The ease of being pampered has never been more convenient than with our on-site salon. Let us help you look and feel great with a fresh haircut and a relaxing manicure.
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Help Me Choose4.5overall · 38 ratings combined
4.6★ on Google (34) · 4★ on Yelp (4) · Yelp page ↗
Jay Hambleton
Jul 2026
If you have not had a chance to tour this community, add it to your list and stop on in. Talk with Amy or Matt and have them walk you around.
Judy S
Jun 2026
Cutting corners is the pervasive theme at Twin Oaks, negatively impacting every aspect of resident life. The chef is provided with the lowest quality of food, no fresh fruit, and the bare minimum of meat so that many men leave the dining room hungry and diabetics are being fed too many carbs. To save on plumbing costs, Twin Oaks was built with the studio “apartment” as just a room with a refrigerator, instead of having a kitchenette as in other facilities for preparing breakfast or any meal. Even the studio deluxe has no kitchen sink, and the two bedroom apartment only has one bathroom. Due to lack of kitchen staff, the dining room isn’t restaurant-style, as in other facilities, where the resident can order from a standard menu once they are seated. Instead, if the resident doesn’t want what is being served, the resident must use their call button and notify a CNA of their alternative meal choice at least 2 hours before mealtime. This is burdensome for the resident as well as the CNA’s, and it is just one example of the CNA’s being used ineffectively and treated unprofessionally by management. Twin Oaks just doesn’t compare well with its competitors, especially at this price point.
Beth
Jun 2026
Look somewhere else for your loved one. Twin Oaks was a nightmare for me, failing to relieve my burden of worrying and caring for my mom.
Jon S.
May 2026
Not so amazing if your loved one is on Medicaid. My mother was one of the original residents at Twin Oaks. Also, one of the most functional. The sales staff would regularly use her to pitch the facility to families shopping around for assisted living facilities. Staff routinely parked themselves in the big recliner in her apartment to chat and relax with a resident who could carry on in-depth, pleasant conversations. Mom was given one of the best rooms at the facility because, at the time, it was barely occupied, and the salesperson wanted to fill the units. In return, Mom did her spend-down with T.O. (thousands of dollars), effectively depleting what savings/resources she had left after the death of my father. Then, as planned, she enrolled in the New Choices Waiver Program, with most of her SS check going to the facility every month, along with her Medicaid reimbursements. Over the next several years, T.O. managed to fill its units, and Mom's one-bedroom apartment began to look like a cash cow occupied by a resident who could not afford to pay the "market" price. The administration will likely claim they gave Mom the first right of refusal, offering to keep her in the unit if she could pay the full fee, which, of course, was impossible. In effect, they evicted her. Worse yet, the so-called studio units they offered as a replacement (which are little more than hospital rooms) were also priced beyond her financial reach and that of most Medicaid clients. Mom's contributions to the facility and her history as a resident were not taken into account. Mom's actual mental health and clinical needs took a back seat to the promise of financial gain. Like everything else in America today, money proved to be the most important consideration. My sister and I were also dragged through a hellish process for months, during which offers were made, then retracted, contradictory and false information was given, and little genuine empathy was offered. At first blush, T.O. looks less institutional and more "homey" than many assisted living facilities. Ironically, there is a cold, unfeeling attitude at its center.
Wayne Jolley
May 2026
Very caring, very professional, and good activities for the residents.
Twin Oaks Assisted Living, Salt Lake City, UT offers Assisted Living, At-Home Care, Independent Living and Memory Care.
Twin Oaks Assisted Living, Salt Lake City, UT is located at 654 E 3300 S in Salt Lake City, Utah.
Most reviewers describe Twin Oaks as a warm, family-run community with attentive, caring staff and a strong sense of community for both residents and their families. A smaller number of reviews raise serious concerns about neglect and lack of privacy in memory care, as well as complaints about food quality and staffing practices, so experiences appear to vary.
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