Misty Hinchey
Apr 2026
Top notch caring and compassionate staff. Couldn’t ask for a better team to care for your loved ones.
Twin Lakes Rehabilitation And Nursing
125 Buena Vista Circle
4.1(7 ratings)
1 / 2Quick Facts
- Total units
- 140
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 140
- Management
- Recent change in facility leadership and administration
CMS Care Compare
What Families Think
Reviewers describe a facility that has gone through a leadership and management transition, with several praising the caring, compassionate staff and specific nursing team members by name. One detailed review credits new nursing leadership with improving hands-on care, though it also flags ongoing communication problems around billing on the administrative side.
The Good
- Praised as caring and compassionate by multiple reviewers
- Specific CNAs named for skilled, respectful care
- Nursing care described as improving under new floor leadership
- New facility director noted for strong communication
The Bad
- One report of slow, unresponsive billing communication
AI-generated from reviews and community data.
About Twin Lakes Rehabilitation And Nursing
Twin Lakes Rehabilitation And Nursing is a skilled nursing / long term care community in South Hill, Virginia. The community is licensed for up to 140 residents.
Families rate Twin Lakes Rehabilitation And Nursing 4.1 out of 5 based on 7 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.1overall · 7 ratings combined
4.1★ on Google (7)
Barbara Robinson
Feb 2026
Recent Positive Changes in Care Amidst Operational Struggles My mother moved into Twin Lakes in South Hill around the same time the new management took over the nursing home facility. It has been a turbulent experience, with several issues arising after the transition. However, we have noticed a distinct positive change in the nursing care beginning around December of 2025. Nursing Care & Staff Shout Outs Our mother is bedridden and requires total care, making the quality of nursing staff absolutely vital. We believe the improvement we've seen is related to the arrival of Ebony Hamilton, the Nurse Manager for the second floor. She has been in this role for a few months, and her leadership seems to be making a difference. We would like to recognize two nursing care individuals who have given our mother excellent care. Shanella McKnight (CNA): The care she provides is truly comforting. She knows my mother’s habits, likes, and dislikes, and genuinely tries to interact with her. She is professional and caring. Tayelor Benson (CNA): She is very active in tending to our mother's needs and is very skilled and respectful of our mother. Administration & Leadership We believe the recent administration changes will benefit the operation of Twin Lakes. Jane Allen, who was previously the Director of Social Work, has been promoted to Facility Director. She is excellent at communication, and we have confidence that she will be a strong leader and stay on top of things. We have also had positive interactions with Amber Williamson, the Assistant Director of Nursing. Areas for Improvement While the care on the floor has improved, the business side of Twin Lakes needs significant work. Communication regarding billing issues is not addressed in a timely fashion. It requires us to repeatedly reach out to them for answers to our questions and concerns.
Brandy Michelle
Jan 2026
The staff did a wonderful job and was very pleasant to work with. This facility has come a long way in the last few months.
Sakeyi Freeze
Aug 2025
Great facility under NEW leadership!!!
Frequently Asked Questions
What types of care does Twin Lakes Rehabilitation And Nursing offer?
Twin Lakes Rehabilitation And Nursing offers Skilled Nursing / Long Term Care.
Where is Twin Lakes Rehabilitation And Nursing located?
Twin Lakes Rehabilitation And Nursing is located at 125 Buena Vista Circle in South Hill, Virginia.
What do families say about Twin Lakes Rehabilitation And Nursing?
Reviewers describe a facility that has gone through a leadership and management transition, with several praising the caring, compassionate staff and specific nursing team members by name. One detailed review credits new nursing leadership with improving hands-on care, though it also flags ongoing communication problems around billing on the administrative side.
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