Misty Hinchey
Apr 2026
Top notch caring and compassionate staff. Couldn’t ask for a better team to care for your loved ones.
1 / 2CMS Care Compare
Reviewers describe a facility that has gone through a leadership and management transition, with several praising the caring, compassionate staff and specific nursing team members by name. One detailed review credits new nursing leadership with improving hands-on care, though it also flags ongoing communication problems around billing on the administrative side.
AI-generated from reviews and community data.
Twin Lakes Rehabilitation And Nursing is a senior living community in South Hill, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 7 reviews.
Twin Lakes Rehabilitation And Nursing is a skilled nursing / long term care community in South Hill, Virginia. The community is licensed for up to 140 residents.
Families rate Twin Lakes Rehabilitation And Nursing 4.1 out of 5 based on 7 Google reviews.
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Help Me Choose4.1overall · 7 ratings combined
4.1★ on Google (7)
Misty Hinchey
Apr 2026
Top notch caring and compassionate staff. Couldn’t ask for a better team to care for your loved ones.
Barbara Robinson
Feb 2026
Recent Positive Changes in Care Amidst Operational Struggles My mother moved into Twin Lakes in South Hill around the same time the new management took over the nursing home facility. It has been a turbulent experience, with several issues arising after the transition. However, we have noticed a distinct positive change in the nursing care beginning around December of 2025. Nursing Care & Staff Shout Outs Our mother is bedridden and requires total care, making the quality of nursing staff absolutely vital. We believe the improvement we've seen is related to the arrival of Ebony Hamilton, the Nurse Manager for the second floor. She has been in this role for a few months, and her leadership seems to be making a difference. We would like to recognize two nursing care individuals who have given our mother excellent care. Shanella McKnight (CNA): The care she provides is truly comforting. She knows my mother’s habits, likes, and dislikes, and genuinely tries to interact with her. She is professional and caring. Tayelor Benson (CNA): She is very active in tending to our mother's needs and is very skilled and respectful of our mother. Administration & Leadership We believe the recent administration changes will benefit the operation of Twin Lakes. Jane Allen, who was previously the Director of Social Work, has been promoted to Facility Director. She is excellent at communication, and we have confidence that she will be a strong leader and stay on top of things. We have also had positive interactions with Amber Williamson, the Assistant Director of Nursing. Areas for Improvement While the care on the floor has improved, the business side of Twin Lakes needs significant work. Communication regarding billing issues is not addressed in a timely fashion. It requires us to repeatedly reach out to them for answers to our questions and concerns.
Brandy Michelle
Jan 2026
The staff did a wonderful job and was very pleasant to work with. This facility has come a long way in the last few months.
Sakeyi Freeze
Aug 2025
Great facility under NEW leadership!!!
3 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2021
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 4, 2021
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 22, 2021
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2021
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2021
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2021
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jul 12, 2019
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Jul 12, 2019
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity G of L: actual harm, isolatedCorrected Jul 12, 2019
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2019
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2019
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2019
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2019
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2019
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2019
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2019
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2019
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2019
Provide and implement an infection prevention and control program.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 12, 2019
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Jul 12, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Twin Lakes Rehabilitation And Nursing offers Skilled Nursing / Long Term Care.
Twin Lakes Rehabilitation And Nursing is located at 125 Buena Vista Circle in South Hill, Virginia.
Reviewers describe a facility that has gone through a leadership and management transition, with several praising the caring, compassionate staff and specific nursing team members by name. One detailed review credits new nursing leadership with improving hands-on care, though it also flags ongoing communication problems around billing on the administrative side.
Twin Lakes Rehabilitation And Nursing had 3 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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