Maxine Carlos
Mar 2026
Crystal was very clear and explained everything extremely well. Outstanding!<br>Thank you so much for all you do!
1 / 6Quick Facts
- Ownership
- Owned by national operator Enlivant, not independently run
What Families Think
Families overwhelmingly praise the staff at Trustwell Living at Terrebonne Place, especially the compassionate help from community relations director Crystal Horner and executive director Jay Tipton during the move-in process. Reviewers describe the community as clean, welcoming, and attentive to residents' needs, though one detailed report raised serious billing and corporate communication problems.
The Good
- Staff praised for compassion and helping with move-in
- Nurses described as attentive and responsive to families
- Clean, spacious rooms and welcoming atmosphere
- Smooth, well-supported transition process for new residents
- Strong family communication and quick response to concerns
The Bad
- One detailed report of serious billing errors and unresponsive corporate customer service
- Same reviewer cited understaffing and slow service requests during COVID lockdowns
AI-generated from reviews and community data.
Trustwell Living at Terrebonne Place is a senior living community in Houma, Louisiana offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.7 out of 5 across 21 reviews.
About Trustwell Living at Terrebonne Place
Trustwell Living at Terrebonne Place is an assisted living and independent living community in Houma, Louisiana. It operates under Enlivant ownership and accommodates residents seeking support with daily activities or fully independent living arrangements.
Families consistently praise the staff's warmth and attentiveness. Multiple residents and their relatives describe the facility as feeling "like home," with particular recognition for key team members who handle the transition process with patience and compassion. One family wrote, "the staff has been amazing...all the way from the top to everyone." Daily interactions reflect genuine care for resident well-being, and staff respond quickly to questions and concerns from both families and residents. The physical environment is described as clean, open, and homey.
With a 4.7 out of 5 rating across 21 reviews, the community stands out in family feedback for its welcoming atmosphere during what families recognize as a difficult life transition. One family noted their mother-in-law lived there since 2021 with caring, patient leadership that helped her adjust to leaving her home.
Types of Care at Trustwell Living at Terrebonne Place
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Trustwell Living at Terrebonne Place
4.7overall · 21 ratings combined
4.7★ on Google (21)
Michael Wrzonek
Feb 2026
To Whom It May Concern,<br><br>I am writing to express my sincere appreciation for Crystal Horner. When faced with the overwhelming task of moving my mother into assisted living, Crystal was instrumental in making the process seamless, especially since I reside out of state.<br><br>Crystal's professionalism and compassion were evident from her first visit to my mother at Terrebonne Hospital. Where others had failed, she was able to put my mother at ease with the transition. She handled every detail with dedication and a remarkable work ethic, from the logistics of the move to ensuring my mother was settled in a safe and welcoming environment. I cannot overstate how grateful I am for her assistance.<br><br>MJR
Bridgette Miller
Jan 2026
To begin, this was the most difficult decision I have ever made with my family. As a close-knit family, we never intended to place our parent(s) in a nursing home. However, once we became members of our Junior Auxiliary community, where we actively engage in activities for the elderly, we recognized that Terrebonne would be our preferred choice if we ever had to relocate our mother. The staff has extended a warm welcome to us, as have the residents. They have consistently demonstrated unwavering support in every way. The entire community will go above and beyond to create a comfortable and nurturing environment for your loved one. I cannot adequately express my gratitude for their exceptional care and dedication.
Jacobey Turner
Dec 2025
Such a wonderful place. Delightful staff and all around great energy.
Kay Frazier
Oct 2025
Crystal and her team are simply again ! Honored to work with them daily
Frequently Asked Questions
What types of care does Trustwell Living at Terrebonne Place offer?
Trustwell Living at Terrebonne Place offers Assisted Living and Independent Living.
Where is Trustwell Living at Terrebonne Place located?
Trustwell Living at Terrebonne Place is located at 1163 Museum Dr in Houma, Louisiana.
What do families say about Trustwell Living at Terrebonne Place?
Families overwhelmingly praise the staff at Trustwell Living at Terrebonne Place, especially the compassionate help from community relations director Crystal Horner and executive director Jay Tipton during the move-in process. Reviewers describe the community as clean, welcoming, and attentive to residents' needs, though one detailed report raised serious billing and corporate communication problems.
How can families visit Trustwell Living at Terrebonne Place?
Submit the Request Information form on this page to connect with Trustwell Living at Terrebonne Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Trustwell Living at Terrebonne Place? Claim this listing to update photos, pricing, and details. It's free.
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