Trusted Home Care provides home health and hospice services in Oakbrook Terrace, Illinois. The agency serves clients requiring in-home medical care, assistance with daily living, and end-of-life support.
Families consistently praise the quality and attentiveness of individual caregivers, noting that staff members develop genuine relationships with clients and treat them with kindness and respect. Parents and adult children report feeling at ease knowing their loved ones receive skilled, compassionate care. The agency is recognized for its responsiveness to urgent requests, including same-day or next-day caregiver placement during crises, and its willingness to swap caregivers quickly if a particular match isn't working. Specific skills like mobility assistance with Hoyer lifts, bathing, grooming, and meal preparation are mentioned across reviews. One family noted that a caregiver "has made a big difference in the quality of daily life." Coordination and communication with the office, particularly with a staff member named Diana, emerge as a source of reassurance for families managing care from a distance or during transitions.
One negative review raised concerns about task compliance, staff training gaps, and billing delays, indicating potential inconsistencies in service delivery. The agency holds a 4.8 out of 5 rating across 36 reviews on Google.
