Eric Graber
Dec 2025
Caring and friendly community for aging. Well kept living areas, reasonably sized apartments, great location.
1 / 5Quick Facts
- Total units
- 140
- Licensed capacity
- 140 residents
- Licensed operator
- Peninsula Health Care Dist Fin
- Licensed capacity
- Licensed for up to 140 residents
- Fee refund policy
- $500 of $5,000 fee is non-refundable
California CDSS
What Families Think
Reviewers describe The Trousdale as a warm, well-kept community with attentive front-desk and care staff who genuinely know residents and their families. Families note noticeable improvements in mood and comfort after a loved one moves in, though one detailed account raises concerns about the pricing and assessment process before admission.
The Good
- Staff described as friendly, attentive, and caring
- Residents settle in and improve quickly, per families
- Clean, modern, well-lit environment
- Calm but not sedentary atmosphere
- Strong sense of community among staff and residents
The Bad
- One report of a $5,000 community fee required before pricing discussions
- One report that $500 of that fee is non-refundable if declining
AI-generated from reviews and community data.
The Trousdale is a senior living community in Burlingame, California offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 20 reviews.
About The Trousdale
The Trousdale is a 140-resident assisted living community in Burlingame, California. It presents as a modern, clean facility with well-appointed apartments and a prime location.
Families highlight the community's staff warmth and genuine care as defining features. One family noted that a front desk staff member greets visitors with a warm, welcoming smile and knows residents well. Another family whose mother was initially reluctant to move described how both the staff and social environment convinced her to stay, she thrives there now. A visitor to a holiday event observed that "the people are what make it special," noting staff kindness and a real sense of community among residents. Living areas and apartments are described as reasonably sized and well maintained.
The community carries a 4.4 out of 5 rating across 20 reviews. One family cautioned that tours require a $5,000 community fee upfront and that personalized care pricing requires both a physician report and the community's own assessment.
Types of Care at The Trousdale
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Trousdale
4.4overall · 20 ratings combined
4.4★ on Google (20)
Cosmo Skyes
Dec 2025
The Trousdale in Burlingame has many wonderful team members, but one front desk staff member who truly stands out is Hina. From the moment she answers the phone, her friendly and upbeat tone immediately sets a positive experience. In person, she greets you with a warm, welcoming smile that makes you feel genuinely cared for. One of the things that makes Hina exceptional is how well she knows the residents — not just by name, but their family members as well. This personal touch creates a sense of comfort and familiarity that means so much to everyone who walks through the doors. Hina is also extremely helpful and consistently goes above and beyond to assist with any request or question. Her professionalism, kindness, and attention to detail make every interaction a pleasure. The Trousdale is very fortunate to have her as part of their team, and she represents the community with true excellence.
RJ Robinson
Jun 2025
I helped out during the holiday party and just wanted to say how impressed I was. The place is beautiful, but more than that, the people are what make it special. The staff was so kind and truly seemed to care, and the residents were just the sweetest. You can tell there’s a real sense of community here. I left feeling grateful to have been part of it, even just for the day.
Patrick Chou
Mar 2025
Our mother lived alone and was very reluctant to move into any assisted living facility. Trousdale was the only one that she would even considered, and it was still difficult to convince her that she would be better off there for both physical safety and the social environment. She's always been a social person and we knew that she would thrive in an environment like Trousdale's where both the staff and residents are very friendly. Once we found a room that she liked, she did move in. The staff helped and advised on how to help her be as comfortable as possible with the difficult transition process. After just a few days of living there, her mood was much brighter and she had a bounce to her step we hadn't seen in years. The turnaround was astounding. I've toured a number of assisted living facilities and Trousdale stands out as being well lit and a calm but not sedentary environment.
P
Nov 2024
The Trousdale admittedly appears to be a very clean and modern well-appointed community when you tour it, but be aware you won't get anything more than a tour unless you write them a check for their $5,000 community fee. Like most communities they cannot give you a solid price for your personalized care levels without a physician report and the communities own assessment. The difference is, The Trousdale will not even start or discuss this process with you until you write them a check for the $5,000 community fee (which in itself is higher than most other communities of the same caliber). After that they will complete the review and assessment process and then hopefully give you solid pricing. If you decide their prices are too high for you, or you don't want to go with their facility after they do the assessment they will keep $500 and only refund you the remainder of your 5,000. So essentially they charge you $500 to give you an accurate cost. You can not even get past the sales rep and talk to the executive director Sylvia without writing that check. Their sales people will try to justify this policy by saying they're "non-profit" and lower rates than any other competitors, but if you do your research you'll find that's just not true. Their pricing is in line or higher with similar "non-profit" and even "profitable" communities. I toured several communities in the area, and was able to get accurate pricing and assessments to make an informed decision without any financial commitment. If money is no object then The Trousadale might be the right fit for you. Buyer beware. Don't trust any community that charges to give you a price.
Frequently Asked Questions
What types of care does The Trousdale offer?
The Trousdale offers Assisted Living.
Where is The Trousdale located?
The Trousdale is located at 1600 Trousdale Dr in Burlingame, California.
What do families say about The Trousdale?
Reviewers describe The Trousdale as a warm, well-kept community with attentive front-desk and care staff who genuinely know residents and their families. Families note noticeable improvements in mood and comfort after a loved one moves in, though one detailed account raises concerns about the pricing and assessment process before admission.
How can families visit The Trousdale?
Submit the Request Information form on this page to connect with The Trousdale and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Trousdale? Claim this listing to update photos, pricing, and details. It's free.
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