Trinity Springs

Maryann C

Jun 2025

via Google ↗

UPDATE: NO DRUG TESTING IS DONE ON EMPLOYEES!! How dangerous is that!<br>UPDATE:<br>Trinity Springs owes my dad a refund since April 7th and we have not received the monies. We will be fiing a complaint with the state.<br>UPDATE:<br>They also lost 2 more good employees from the nursing department. Brenda (lead med tech) and Deja (nurse)<br>****************************************************************************<br>My dad has my 93 yr old dad ..I am the DPOA for my dad.<br>Dad..dizzy..on the floor...he pressed emergency call button ...<br><br>I have this in writing:<br>no one arrived for 19 minutes...nursing another 12 min..<br><br>.dad was not provided medical attention properly. ie: per resident handbook.<br><br>Dad left facility 3 days later and has not returned.<br><br>I have the follow in writing:<br>Trinity Springs will not provide me a copy of my dads emergency pendant report, name of manufacturer, reports of when they performed testing that pendant works properly, They wrote: i am not entitled to it..<br><br>I have proof:<br>I contacted 6 corporate officers<br>no response.<br><br>After the post, several families contacted me to share their stories similar to mine.<br><br>My advice: is do not believe everything you hear when you tour the facility. 1 med tech, 1 care staff to 52-56 apartments or 56+++ residents because some apartments have 2 residents in them. I was told from 9 pm to 7 am...there is ONLY 1 nurse and one care staff for 150-200 residents. Ask !!!<br><br>$25 extra if you press your "pendant" . It's called unscheduled care staff. $25 to pull your comforter up. $25 extra for a lot of things. $1,100 to give my dad pills and eyes drops. Yup! Check their prices everything is an ala carte charge. There's medication managenent . Medication administration. Make sure you get a copy of that entire a la carte pricing list!!

Satisfied Customer

May 2025

via Google ↗

Such a beautiful community! My Aunt is so happy there! Such a beautiful place and the staff is exceptional! Thank you Trinity Springs!

Donna Hosley

Apr 2025

via Google ↗

I wanted to take this opportunity to review Trinity Springs Assisted Living.<br><br>I have a 93 year old dad and I am his DPOA. He has been at Trinity for over 2 years. I moved he and my mother up here to be near me. My mother passed away in December while in hospice care at the facility and I can’t thank the staff at Trinity for all they did for her and for me. They are truly amazing and treated my mom like family. As with every Assisted Living Facility, they have challenges and ups and downs but they work with the families to overcome challenges that may arise. The staff are caring and kind to every resident and to family members. They are also very responsive. A new Executive Director started back in October and she continues to do amazing work striving for excellence in the facility. She has a great open door policy and I frequently stop in just to say hi and thank her.<br><br>Costs may be incurred for various requests but again, every facility has it. We are provided every year with the a la carte menu pricing and we have to sign off on it as well; so no charges should ever a surprise.<br><br>They partner with Lifeforce Healthcare so a PA or doctor is available when needed so the residents do not have to leave the facility.<br><br>They also partner with Trinity Therapy FL, who provide in house therapy for residents as well.<br><br>The care staff/med tech ratio is on point with other facilities as well. For each shift:<br>7am – 3pm 10 caregiver/med tech and a licensed nurse<br>3pm – 11pm 10 caregiver/med tech and a licensed nurse<br>11pm – 7am 6 caregiver/med tech and a licensed nurse<br><br>And I would like to add that they also have a full-time Director of Health Services, Nurse Supervisor, and Memory Care Coordinator. There is an RN on call 7 days a week after normal business hours as well.<br><br>Thank you again Trinity Springs for taking such good care of the residents and my dad! Knowing dad is in your care I am able to breathe more easily!!!

CliffandJoyce Frank

Apr 2025

via Google ↗

My mom moved to TS 12/23 and as today 4/12/25, I am heartily recommending the Memory Care -called The Neighborhood. They have a vibrant program for MC and a slew of mature volunteers who keep the residents engaged. What I like: the food is delicious and it is bright and airy. The rooms have built in storage….so much I didn’t have to even bring a dresser if I didn’t want to. The bathroom has ample storage too. The deep cleaning occurs weekly and is done so well-even the corners are reached. The Executive Director is approachable and responsive. The staff are helpful and responsive too. I can access staff quickly and directly via phone. Cameras (no audio) are allowed and that has given me peace of mind to see my mom’s routines and her interactions with the staff. I am pleased that TS wants so much transparency. The questions I have had are answered quickly and a win/win appears to be the goal. I have had experience with 3 different facilities and this is head and shoulders above the other 2. I highly recommend Trinity Springs. btw, a friend moved his wife in and he is/was very happy with the facility and the staff. When she passed, he invited her caregivers to her service. It is a nice place. The sales lady has been with TS since it opened about 6 years ago. No pressure and quick to answer or get answers to my questions.

Jennifer Capobianco

Oct 2024

via Google ↗

This place has been awful caring for my grandmom. I would not recommend. Between the staff being unknowledgable and awful at handling even giving pills to an elderly woman and the fact that I feel like their supervision is horrendous. They have aged my grandmom drastically.