Julie
Jul 2026
Heads up - this is super long review but i tried to shorten it. It's a freaking joke this place get 5 stars from other people in past 2 months ☠️. This place deserves one star for occupational therapy, physical therapy, and the few who are nice, helpful or reasonable staff!!!! I'm writing this now just in case if something more awful happens to me than tues night and i need to express my experience so far now and see how it goes but there are finally big changes since yesterday but sadly a friend in here might have got retaliation already yesterday because of me, i complained too much and I feel horrible so i was too late to post this. I'm a resident here for short rehab with a disorder and disease thats debilitating my body, brain and life. I've been here more than a month and things got worse the more I stayed here until yesterday. Coming here was overwhelming and confusing and still is because this place was a hot mess to me and of course i want a organized, tidy, respectful, safe and helpful place but instead there's many mistakes daily. First few days i get asked lots of questions by many staff people and get a body exam but I wasn't informed or had orientation of guidelines, rules, requirements, rights, tour, how or when to see doctors or mental therapists, etc. I see our rights being violated, hipaa being broken, see and be neglected or abandoned (incorrect monitor on meds, not getting water all day, ignoring us, our needs and wants, oxygen tanks getting low, are we even eating enough because the food is not good enough to eat, staff refusing to help, etc), and being treated rudely or getting ignored by staff for nothing which makes us more miserable in here. I'm in rage because i missed my very important outside appointment because i needed transportation authorization approval but got denied so i rescheduled for next month and found out my insurance pays 100 days as long i don't turn down therapy 3 straight times so i wasted a month here. I'm also missing mental therapy which I didn't know I could see her more til now. Half of my laundry is missing still so laundry gets backed up. Most times i get the run around asking staff something and they tell me to ask that person which i go wheeling down the hallways on each floor for that person, they should know if that person is here or not and what shift so i don't waste effort and time searching for answers all day. I've been complaining a lot to the administrator too since July 3rd except past weekend and yesterday and he made a mistake and lied so I lost faith in him. Things are improving much better yesterday but I'm considering transfer depending how we'll see in 2 weeks. I'll delete or edit this review for updates. I probably wrote a college essay when I did try to shorten the summary lol. Hope this makes sense, my mind is off or breaking down.
