1 / 5CMS Care Compare
Reviews describe a facility with genuinely caring frontline staff and consistent therapy services, but experiences vary widely depending on room assignment and which management team is currently in charge. Several families praised the nursing and rehab staff for their attentiveness, while others reported serious concerns about facility upkeep and communication.
AI-generated from reviews and community data.
Touchpoints At Chestnut is a senior living community in East Windsor, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Laundry Service. Families rate it 2.6 out of 5 across 36 reviews.
Touchpoints at Chestnut is a 60-bed skilled nursing and rehabilitation facility located in the Warehouse Point village of East Windsor, Connecticut. The facility provides long-term care for justice-involved and difficult-to-place individuals, as well as comprehensive care for those with Alzheimer's disease and related dementia. Part of the iCare Health Network, the center offers a variety of clinical programs tailored to individual resident needs.
The rehabilitation unit is housed in a Victorian bed-and-breakfast style home and includes private accommodations with individual HD televisions, private phones, recessed closets, and recently updated flooring. The facility specializes in advanced rehabilitation medicine, pain management, and physical medicine and rehabilitation (physiatry) to help patients restore function and improve quality of life following hospitalization, surgery, or injury.
Touchpoints at Chestnut has received recognition from the Centers for Medicare and Medicaid Services as a Four or Five Star nursing center and earned US News and World Report Best Nursing Home recognition for three consecutive years (2018-19, 2019-20, and 2020-21). The facility emphasizes specialized care for complex conditions, including COPD management and stroke recovery, supported by physical and occupational therapy programs featuring modern equipment such as diathermy and electrical stimulation technology.
The community actively engages with the surrounding area, participating in local events such as the West Hartford Senior Day and Health Fair. Residents have access to recreational programming, family visits, and the ability to take walks with family members. The facility prioritizes pain management using modern approaches that balance effective relief with safety considerations, moving beyond traditional one-size-fits-all strategies.
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Help Me Choose2.6overall · 36 ratings combined
2.6★ on Google (36)
Elaine
Jul 2026
Being honest, I love visiting my beloved mother at Touchpoints… She was in a happy mood today and in good spirits which puts me at ease. I have seen her very unhappy with the staff and I have seen her very happy and mentally at peace here. The staff have been pleasant when I have come. There is a digital way of signing in which is nice and efficient. I appreciate Touchpoints for caring for my mom. Thank yous to the Touchpoints staff and administration.
Rich Casolla
Oct 2025
I have been a resident Of touch points at Chestnut For two and a half years now. When I first arrived here, I was placed in a room with a person who blasted his television at full blast morning noon and night. However, they were very helpful at getting me moved to a quiet room. In my time here the staff for the most part have been excellent to me. At one point a new management team took over at the facility, and I felt extremely uncomfortable having those particular managers in charge. However, now a new management team has taken over and they are the most wonderful people I have ever had the pleasure of dealing with. It's also important to note that morale here seems to have improved greatly, and I might like to think that that is because of the new management team that is here now. At this point in time, I have never felt more comfortable and more at home than I do right now. In the beginning I was hoping to rehab and then go home. However because of increased health problems it now appears that I should be here indefinitely. And with the current management team that is here now, I feel quite comfortable with that.
Maire P
Oct 2025
My husband was admitted to Touchpoints at Chestnust Hill from the ER after a fall resulted in two fractured vertebrae. He stayed almost 2 weeks. I would have removed my husband immediately if it hadn't been for the receptionist, *Valerie, who is a ray of sunshine. She made me feel welcome, and provided pertinent info. I'd often see her chatting or playing cards with lonely or bored residents. I hope Touchpoint appreciates her. The 'lobby' is home to a pile of boxes and odd items that increases and decreases in size, daily. The hallways leading to rehab are dimly lit and reek of urine, feces, and bad plumbing.There is no sitting room to visit with family members. The pictures on the website do not remotely resemble this facility. My husband's room had ancient, decades old peeling wallpaper, rotting windowsill, no a/c, and poor lighting. His circa 1970s hospital TV hung over his bed and usually worked, although he had to aim the remote over his shoulder to hit the cable box. Not so easy with fractured vertebrae and limited mobility. It seemed like this room might have been a neglected storage area, prior to my husband's arrival, as the maintenance man was putting together another bed in case he got a roommate. Touchpoint/iCare should be embarrassed about the condition of this facility. I wonder how it has passed state inspection. The charge nurse *Raylean R.N. (sorry about the spelling) was caring and attentive. She kept a good eye on my husband and immediately addressed any concerns. I felt comfortable knowing she was in charge of his care. The physical therapists provided therapy daily, even on the weekends. They were always happy to discuss his needs and made valuable suggestions about what he might need at home. I really appreciate their care and concern. The aides did their best to keep up with the demands in rehab. They were kind and most of the time answered call bells as efficiently as they could. They kept his bathroom clean and tidy, which is much appreciated. The Social Worker, *Yanique coordinated a fast discharge when my husband couldn't tolerate being in the facility another day. I appreciate her expiditing his discharge. I spoke to the facility administrator the day I took my husband home. I shared my concerns over the condition of his room, specifically, and the facility in general. She listened patiently, told me the facility is due for redecorating in spring. But truly, I hope something has been done about the peeling wallpaper, rotting windowsill, dim lighting, and no a/c in my husband's room. p.s. the staff deserves 5 stars. The low rating is due to the condition of the facility.
Ronnie presuto
Oct 2025
My 28 year old daughter is recovering here after a stroke. The staff has been super helpful. They keep my child clean and dressed everyday! Staff interacts with her and makes her feel safe and happy. They offer recreational time with residents. They allows visits from family and let you take them for walks. The staff has been super nice and accommodating.
Richard Hebert
Jul 2025
My Grandmother was there for 3 years . She went through her life savings until it ran out so she had to go on Title 19 . Touchpoint had a handful of good staff otherwise they were sub par at best . She passed away in the facility last week and do you think I got a phone call or letter offering their condolences Nope !! They have all these signs on the front lawn saying it’s a 5 star facility it’s about a 2.5 maybe ? I would not recommend this place to anyone do your research there’s plenty of places out there . To the few that treated her great I thank you as for the rest good ridden . Rick
4 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 29, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 5, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Develop a communication plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2025
Give residents a notice of rights, rules, services and charges.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 28, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2023
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2023
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 8, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 10, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Touchpoints At Chestnut offers Skilled Nursing / Long Term Care.
Touchpoints At Chestnut is located at 171 Main St in East Windsor, Connecticut.
Reviews describe a facility with genuinely caring frontline staff and consistent therapy services, but experiences vary widely depending on room assignment and which management team is currently in charge. Several families praised the nursing and rehab staff for their attentiveness, while others reported serious concerns about facility upkeep and communication.
Touchpoints At Chestnut had 4 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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