171 Main St
2.6(36 ratings)
1 / 5CMS Care Compare
Reviews describe a facility with genuinely caring frontline staff and consistent therapy services, but experiences vary widely depending on room assignment and which management team is currently in charge. Several families praised the nursing and rehab staff for their attentiveness, while others reported serious concerns about facility upkeep and communication.
AI-generated from reviews and community data.
Touchpoints at Chestnut is a 60-bed skilled nursing and rehabilitation facility located in the Warehouse Point village of East Windsor, Connecticut. The facility provides long-term care for justice-involved and difficult-to-place individuals, as well as comprehensive care for those with Alzheimer's disease and related dementia. Part of the iCare Health Network, the center offers a variety of clinical programs tailored to individual resident needs.
The rehabilitation unit is housed in a Victorian bed-and-breakfast style home and includes private accommodations with individual HD televisions, private phones, recessed closets, and recently updated flooring. The facility specializes in advanced rehabilitation medicine, pain management, and physical medicine and rehabilitation (physiatry) to help patients restore function and improve quality of life following hospitalization, surgery, or injury.
Touchpoints at Chestnut has received recognition from the Centers for Medicare and Medicaid Services as a Four or Five Star nursing center and earned US News and World Report Best Nursing Home recognition for three consecutive years (2018-19, 2019-20, and 2020-21). The facility emphasizes specialized care for complex conditions, including COPD management and stroke recovery, supported by physical and occupational therapy programs featuring modern equipment such as diathermy and electrical stimulation technology.
The community actively engages with the surrounding area, participating in local events such as the West Hartford Senior Day and Health Fair. Residents have access to recreational programming, family visits, and the ability to take walks with family members. The facility prioritizes pain management using modern approaches that balance effective relief with safety considerations, moving beyond traditional one-size-fits-all strategies.
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me Choose2.6overall · 36 ratings combined
2.6★ on Google (36)
Elaine
Jul 2026
Being honest, I love visiting my beloved mother at Touchpoints… She was in a happy mood today and in good spirits which puts me at ease. I have seen her very unhappy with the staff and I have seen her very happy and mentally at peace here. The staff have been pleasant when I have come. There is a digital way of signing in which is nice and efficient. I appreciate Touchpoints for caring for my mom. Thank yous to the Touchpoints staff and administration.
Rich Casolla
Oct 2025
I have been a resident Of touch points at Chestnut For two and a half years now. When I first arrived here, I was placed in a room with a person who blasted his television at full blast morning noon and night. However, they were very helpful at getting me moved to a quiet room. In my time here the staff for the most part have been excellent to me. At one point a new management team took over at the facility, and I felt extremely uncomfortable having those particular managers in charge. However, now a new management team has taken over and they are the most wonderful people I have ever had the pleasure of dealing with. It's also important to note that morale here seems to have improved greatly, and I might like to think that that is because of the new management team that is here now. At this point in time, I have never felt more comfortable and more at home than I do right now. In the beginning I was hoping to rehab and then go home. However because of increased health problems it now appears that I should be here indefinitely. And with the current management team that is here now, I feel quite comfortable with that.
Maire P
Oct 2025
My husband was admitted to Touchpoints at Chestnust Hill from the ER after a fall resulted in two fractured vertebrae. He stayed almost 2 weeks. I would have removed my husband immediately if it hadn't been for the receptionist, *Valerie, who is a ray of sunshine. She made me feel welcome, and provided pertinent info. I'd often see her chatting or playing cards with lonely or bored residents. I hope Touchpoint appreciates her. The 'lobby' is home to a pile of boxes and odd items that increases and decreases in size, daily. The hallways leading to rehab are dimly lit and reek of urine, feces, and bad plumbing.There is no sitting room to visit with family members. The pictures on the website do not remotely resemble this facility. My husband's room had ancient, decades old peeling wallpaper, rotting windowsill, no a/c, and poor lighting. His circa 1970s hospital TV hung over his bed and usually worked, although he had to aim the remote over his shoulder to hit the cable box. Not so easy with fractured vertebrae and limited mobility. It seemed like this room might have been a neglected storage area, prior to my husband's arrival, as the maintenance man was putting together another bed in case he got a roommate. Touchpoint/iCare should be embarrassed about the condition of this facility. I wonder how it has passed state inspection. The charge nurse *Raylean R.N. (sorry about the spelling) was caring and attentive. She kept a good eye on my husband and immediately addressed any concerns. I felt comfortable knowing she was in charge of his care. The physical therapists provided therapy daily, even on the weekends. They were always happy to discuss his needs and made valuable suggestions about what he might need at home. I really appreciate their care and concern. The aides did their best to keep up with the demands in rehab. They were kind and most of the time answered call bells as efficiently as they could. They kept his bathroom clean and tidy, which is much appreciated. The Social Worker, *Yanique coordinated a fast discharge when my husband couldn't tolerate being in the facility another day. I appreciate her expiditing his discharge. I spoke to the facility administrator the day I took my husband home. I shared my concerns over the condition of his room, specifically, and the facility in general. She listened patiently, told me the facility is due for redecorating in spring. But truly, I hope something has been done about the peeling wallpaper, rotting windowsill, dim lighting, and no a/c in my husband's room. p.s. the staff deserves 5 stars. The low rating is due to the condition of the facility.
Ronnie presuto
Oct 2025
My 28 year old daughter is recovering here after a stroke. The staff has been super helpful. They keep my child clean and dressed everyday! Staff interacts with her and makes her feel safe and happy. They offer recreational time with residents. They allows visits from family and let you take them for walks. The staff has been super nice and accommodating.
Richard Hebert
Jul 2025
My Grandmother was there for 3 years . She went through her life savings until it ran out so she had to go on Title 19 . Touchpoint had a handful of good staff otherwise they were sub par at best . She passed away in the facility last week and do you think I got a phone call or letter offering their condolences Nope !! They have all these signs on the front lawn saying it’s a 5 star facility it’s about a 2.5 maybe ? I would not recommend this place to anyone do your research there’s plenty of places out there . To the few that treated her great I thank you as for the rest good ridden . Rick
Touchpoints At Chestnut offers Skilled Nursing / Long Term Care.
Touchpoints At Chestnut is located at 171 Main St in East Windsor, Connecticut.
Reviews describe a facility with genuinely caring frontline staff and consistent therapy services, but experiences vary widely depending on room assignment and which management team is currently in charge. Several families praised the nursing and rehab staff for their attentiveness, while others reported serious concerns about facility upkeep and communication.
Work at Touchpoints At Chestnut? Claim this listing to update photos, pricing, and details — it's free.
Other senior living options within 25 miles of East Windsor.
