MyLivingChoice

Touchmark on West Prospect

2601 Touchmark Dr

4.3(59 ratings)

Touchmark on West Prospect — photo 11 / 9

Quick Facts

Year opened
1985
Memory Care Supervision
24-hour monitoring and available care
On-Site Therapy
Physical therapy provider available on campus
Independent Living Homes
Single-family homes with attached two-car garages

What Families Think

Families describe Touchmark on West Prospect as a warm, activity-rich community where staff quickly learn residents by name and support smooth transitions from independent living through memory care. Reviewers consistently praise the dining program and the range of daily activities, though a handful of reports raise serious concerns about staffing levels and care consistency in the higher-need memory care and enhanced assisted living areas, along with billing and management complaints.

The Good

  • Staff described as caring, attentive, and know residents by name
  • Highly rated, restaurant-style dining with frequent praise
  • Wide variety of daily activities and social events
  • Smooth transitions across independent, assisted, and memory care
  • Well-maintained grounds and updated fitness center
  • On-site physical therapy provider and salon/barbershop

The Bad

  • One serious report of neglect and inadequate monitoring in enhanced assisted living
  • Several reviewers cite understaffing, especially in memory/dementia care
  • Multiple 1-star reviews describe defensive, unaccountable management
  • Complaints about unexpected fees and costs when moving out

AI-generated from reviews and community data.

About Touchmark on West Prospect

Touchmark on West Prospect

Touchmark on West Prospect enjoys a stunning setting on 40 green acres in Appleton, Wisconsin. As inspiring as the landscape is, we are equally as inspired by the rich diversity of our residents. We feel it is our privilege to enhance the daily experience of active seniors and support pursuing interests and passions. With first-rate amenities, award-winning features such as our Full Life Wellness & Life Enrichment™ program, an outstanding culinary program, and a dedicated professional team, our community uniquely addresses the needs of a dynamic population eager to move into the next adventure. We invite you to embrace a new kind of home, one that frees you to enjoy your life to the fullest.

Living Options for the Full Life

Independent living at Touchmark on West Prospect frees you to live the full life you deserve. Private, spacious single-family homes and apartments offer modern living spaces without the burdens and obligations of household maintenance. Cook at home or dine with friends in an elegant restaurant setting. Optimize strength and fitness with a group class or one-on-one personal training. With a fantastic location close to parks, recreation, and the heart of the Fox Cities, every day is full of potential.

Our assisted living and CBRF neighborhoods within the community provide the tailored support you need to make the most of your day at Touchmark on West Prospect. Choose your ideal living space from well-appointed one- or two-bedroom floor plans. Together, we’ll create a personal care plan designed to maximize energy, minimize stress, and liberate you to participate in the activities and events that are meaningful to you. With a little support handling the activities of daily living, including medication management and personal care, you’re free to focus on doing the things that bring you joy.

For residents living with Alzheimer’s or other age-related dementia, our memory care neighborhoods provide 24-hour care and supervision by a skilled and compassionate team of professionals. Comfortable, easy-to-navigate living spaces, individualized programs, and a unique and energetic approach to making connections and enriching the daily experience sets our community apart in Appleton.

Independent Living

The time is now. Reap the rewards of your hard work and embrace the freedom of this next phase of your life. Independent living at Touchmark on West Prospect offers sophisticated single-family homes and modern, elegant apartments with all the privacy you desire and none of the chores. Located on 40 lush, green acres in Appleton, Wisconsin, our senior living community is ideal for people ready for a new fitness class, a round of golf at Butte des Morts Country Club, or a show at Fox Cities Performing Arts Center. It’s a full life and the life you deserve.

Assisted Living

In our assisted living and enhanced assisted living neighborhoods at Touchmark on West Prospect, residents receive customized support to help them with day-to-day tasks. Our friendly and highly-trained professional care team focuses on each day’s potential, rather than on any perceived limitations. Our {FULL} Life calendar presents abundant opportunities to increase strength and flexibility, participate in a favorite hobby, explore new terrain, and enjoy a good time in excellent company. Our spacious and lovely one-, and two-bedroom apartment homes in Appleton, Wisconsin, are private and comfortable, with kitchens, large closets, and some with balconies and fireplaces. An individual emergency response system gives you added peace of mind. Let us take care of the housekeeping and utilities while you relax and enjoy the amenities.

Memory Care

Choosing memory care for a loved one is not a decision any family takes lightly. Helping people who live with Alzheimer’s or other age-related dementia requires a team of compassionate, specially-trained individuals who understand the importance of maintaining and building connections. Our memory care neighborhoods at Touchmark on West Prospect are designed with comfortable living spaces that are easy to navigate and provide a balance of privacy and community engagement. The neighborhood is a place to feel at home, with the peace of mind of 24-hour monitoring and available care. At every stage, your loved one deserves to live in good health with dignity and a sense of purpose. We strive to create ample opportunities every day for accomplishment, joy, and connection.

Home Features

•    Private single-family and apartment homes
•    Full kitchens* with custom cabinetry and stainless-steel appliances
•    Air conditioning, central heating, and gas fireplaces
•    Washer and dryer* or connections
•    Expanded basic cable
•    WiFi equipped
•    Walk-in closets
•    Pleated, cordless window blinds
•    Hardwood-style floors*
•    Fireplaces and balconies*
•    Vaulted ceilings*
•    Attached two-car garages* or underground parking
•    Smoke-free
•    Pet-friendly

Inclusive Amenities

•    Five-star, restaurant-style dining
•    Coffee shop/bistro
•    Scheduled transportation
•    International award-winning Full Life Wellness & Life Enrichment Program™
•    Salon and barbershop
•    Library
•    Private dining room
•    In-home dining available
•    Guest suites
•    Conference/activity rooms
•    24-hour resident relations and emergency maintenance
•    Walking paths and beautifully-landscaped grounds
•    Health & Fitness Studio
•    On-site banking and laundry
•    Pet-friendly community

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory Care

Amenities

Room Amenities

  • Private Rooms
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.3overall · 59 ratings combined

4.5★ on Google (51) · 3.1★ on Yelp (8) · Yelp page ↗

Ethan Newby

Jul 2026

via Google

Touchmark is such a great company filled with great people. Every year Touchmark and their amazing staff contribute to our Make-A-Wish fundraiser here at Bergstrom, such a huge help for an important cause.<br><br>Beautiful facilities and wonderful staff.

Dan Boesch

Jun 2026

via Google

My brother Scott & I recently attended Touchmark on West Prospect’s island themed summer concert series kickoff and luau with our 93 year old mom after learning of the upcoming event from seeing an advertisement about it in the Post Crescent.<br>We had previously taken mom on a birthday trip to Oahu and Maui several years earlier, and we were all excited to see such a festive themed event happening in our local area, and all the more so since air travel for mom isn’t near so enjoyable or even advisable these days. This event made for a really lovely trip down memory lane for us, while<br>allowing us to make some fun new memories in the process, as well!<br><br>From the moment we arrived we were warmly greeted & welcomed (with leis included) by residents, staff and entertainers alike and we were soon making some new friends while enjoying some delightfully nostalgic songs and music from the fantastic Toco Beach Steelpan Band followed by some exciting, enthusiastic and at times even awe-inspiring fire 🔥 spinners! Needless to say, Happy Hour complete with themed cocktails and appetizers was a hit and indeed a joyous occasion all around, and we opted to follow it up with a delicious island-style dinner buffet featuring a traditional pig-roast that Touchmark was offering as well, with all proceeds going to support the wonderful Alzheimer’s Association.<br><br>Many thanks again and a warm aloha to all that contributed their time, efforts and thoughtful care to making this event such a success in general and such a special treat for our family specifically, with added thanks and appreciation going to Melissa, Violet & Anatole. Mahalo! 🌸🌼🌺🏝️🌈☀️❤️

Huntington Wilmington, DE

Jun 2026

via Google

Visiting my cousin is always a friendly time with staff and residents. Today was exceptional with the Luau (steel drum live music outdoors and drinks and special menu).

Lori

Jun 2026

via Google

Touchmark in Appleton is amazing! We are enjoying the luau on a beautiful Friday afternoon! My Mom has lived here for 6 years and has thrived.

Mark Stevens

Jun 2026

via Google

Our parents have been exploring Touchmark - Appleton for 12 years and this month made the BIG decision and move. What a seamless transition for our parents and their two sons. The instructional guides and coaching we received from Mellisa to help your parents make the transition were priceless. The Touchmark staff, facilities, apartment, food, entertainment and welcome home atmosphere make it easy to know your parents are safe and excited... What makes us all smile is they have found another sense of purpose to their days being amongst new and old friends and plenty of options to stay engaged. Our days are filled with text messages from our parents sharing their plans for the day. There is something special about this place and its not about the words on the walls its how they care for others like family... Mark and Aaron Stevens

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Frequently Asked Questions

What types of care does Touchmark on West Prospect offer?

Touchmark on West Prospect offers Assisted Living, At-Home Care, Independent Living and Memory Care.

Is Touchmark on West Prospect pet friendly?

Yes — Touchmark on West Prospect lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Touchmark on West Prospect located?

Touchmark on West Prospect is located at 2601 Touchmark Dr in Appleton, Wisconsin.

What do families say about Touchmark on West Prospect?

Families describe Touchmark on West Prospect as a warm, activity-rich community where staff quickly learn residents by name and support smooth transitions from independent living through memory care. Reviewers consistently praise the dining program and the range of daily activities, though a handful of reports raise serious concerns about staffing levels and care consistency in the higher-need memory care and enhanced assisted living areas, along with billing and management complaints.

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