MyLivingChoice

Touchmark on Saddle Drive

915 Saddle Dr

4.4(73 ratings)· Helena average: 4.2

Touchmark on Saddle Drive — photo 11 / 6

Quick Facts

Housing options
Cottage homes with private heated garages
Memory care availability
On-site memory care neighborhood, recently remodeled
Campus layout
Underground garage connects cottages to main building

What Families Think

Touchmark on Saddle Drive draws mostly enthusiastic reviews from residents and families, who describe a warm, well-run community with strong food service and attentive staff, alongside its independent living cottages and assisted living apartments. However, a handful of reviewers raise serious concerns about understaffing, declining care quality over time, and billing disputes after a resident's death.

The Good

  • Staff frequently described as caring and attentive
  • Scratch-made meals and praised kitchen staff
  • Clean, well-maintained facilities
  • Cottage-style independent living homes
  • Recently remodeled memory care area
  • Handled COVID-19 communication and safety well

The Bad

  • Several reports of understaffing and slow response to resident needs
  • One detailed account of declining care quality over multiple years
  • One report of billing disputes and refund refusal after resident's death
  • A few reviewers say management treats employees poorly

AI-generated from reviews and community data.

About Touchmark on Saddle Drive

Touchmark on Saddle Drive is a assisted living and independent living community in Helena, Montana.

Families rate Touchmark on Saddle Drive 4.4 out of 5 based on 73 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Assisted LivingIndependent Living

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Reviews

4.4overall · 73 ratings combined

4.4★ on Google (73)

Montana NY

Jun 2026

via Google

The staff is as warm and friendly as one can find, always cheerful and ready to positively communicate with all who enter their doors.

Melanie Williams

Jun 2026

via Google

As a partner in our mission of care and support, advocacy, and community development, Touchmark continually goes above and beyond. They are actively engaged in raising awareness, supporting families navigating aging and dementia, and investing in programs that strengthen the well-being of those they serve.<br>We are grateful for Touchmark's leadership, generosity, and shared dedication to improving the lives of older adults. Their staff's professionalism and genuine compassion make them a trusted resource and valued community partner. We are honored to be a community partner, working alongside them to better serve our aging population.<br>— Alzheimer's Association Montana Chapter

Brook Miles

Jun 2026

via Google

Touchmark was a pleasure to work with throughout our project! Tennille and her team were so kind, professional, organized, and communicated clearly from start to finish! They made scheduling easy, and were accommodating while we completed the work on their property. It is always appreciated when a client values quality and works collaboratively to ensure a successful project. We look forward to the opportunity to work with Touchmark again in the future!

NICOLE GIACOMINI

Jun 2026

via Google

So grateful to have such a wonderful facility in our town! Lovely decor, kind staff and convenient location for care!

David Baldridge

Jan 2026

via Google

We have a loved one who has been at Touchmark in Helena for 8 years, initially in independent living and currently in assisted living. We also have had other family friends at Touchmark during much of this time.<br><br>As a physician, I have had experience with multiple senior living facilities. I can honestly say, although certainly not perfect, Touchmark has exceeded my expectations, and has been phenomenal for our family member and friends. 90+% of the staff are very caring, upbeat, compassionate, professional, and have been responsive to our needs. There are always multiple, diverse activities available for residents to make their lives more stimulating and enjoyable.<br><br>Touchmark's handling of the COVID pandemic, although very challenging in a large residential community, was handled as well as I could have expected. I was quite impressed with their transparency, communications to residents and family, and their policies. Joe May, the executive director, did a wonderful job,<br><br>Finally, the food at Touchmark is outstanding overall: lots of variety and they are continually adding new items (often after "taste tests" and feedback from residents). Chris, the head chef and manager of all the dining, is personable, talented, and can often be found making the rounds in the dining room, as is done in many fine restaurants. I have personally eaten many times with our family member, in the Bistro and in both dining rooms, and have always had excellent meals. I often joke that I would stay at Touchmark just for the food!<br><br>Our family, and our loved one, all agree that Touchmark has been the best choice for her.

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Frequently Asked Questions

What types of care does Touchmark on Saddle Drive offer?

Touchmark on Saddle Drive offers Assisted Living and Independent Living.

Where is Touchmark on Saddle Drive located?

Touchmark on Saddle Drive is located at 915 Saddle Dr in Helena, Montana.

What do families say about Touchmark on Saddle Drive?

Touchmark on Saddle Drive draws mostly enthusiastic reviews from residents and families, who describe a warm, well-run community with strong food service and attentive staff, alongside its independent living cottages and assisted living apartments. However, a handful of reviewers raise serious concerns about understaffing, declining care quality over time, and billing disputes after a resident's death.

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