Ardis Allyn
Aug 2026
Thrilled with Touchmark’s level of care and environment. The staff is super happy and helpful. I can’t say enough about how happy we are.
1 / 6Quick Facts
- Housing options
- Cottage homes with private heated garages
- Memory care availability
- On-site memory care neighborhood, recently remodeled
- Campus layout
- Underground garage connects cottages to main building
What Families Think
Touchmark on Saddle Drive draws mostly enthusiastic reviews from residents and families, who describe a warm, well-run community with strong food service and attentive staff, alongside its independent living cottages and assisted living apartments. However, a handful of reviewers raise serious concerns about understaffing, declining care quality over time, and billing disputes after a resident's death.
The Good
- Staff frequently described as caring and attentive
- Scratch-made meals and praised kitchen staff
- Clean, well-maintained facilities
- Cottage-style independent living homes
- Recently remodeled memory care area
- Handled COVID-19 communication and safety well
The Bad
- Several reports of understaffing and slow response to resident needs
- One detailed account of declining care quality over multiple years
- One report of billing disputes and refund refusal after resident's death
- A few reviewers say management treats employees poorly
AI-generated from reviews and community data.
Touchmark on Saddle Drive is a senior living community in Helena, Montana offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.4 out of 5 across 73 reviews.
About Touchmark on Saddle Drive
Touchmark on Saddle Drive is an assisted living and independent living community in Helena, Montana, serving seniors across multiple care levels including memory care. The facility operates as a continuing care community where residents can transition between independent and assisted living as needs change.
Family experiences at Touchmark are notably divided. Positive reviewers consistently praise staff attentiveness, facility cleanliness, and the professionalism of administrative and care teams. One family with a parent resident for over five years described staff who "treated her with respect and kindness." Families also highlight the community's response during the COVID-19 pandemic and the beauty of the Helena location. However, several families report serious concerns about staffing adequacy and responsiveness, with one reviewer stating that "patients are ignored and yelling for help for hours." A small number of families also raised billing and administrative disputes, suggesting inconsistent experiences with management.
With a 4.4-star Google rating across 73 reviews, Touchmark shows a polarized feedback pattern, the majority of ratings cluster at five stars or one star, with fewer middle-ground assessments. Prospective residents and families should view tours carefully and verify specific care protocols and staffing levels, as experiences appear to vary significantly.
Types of Care at Touchmark on Saddle Drive
Assisted LivingIndependent Living
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Multiple Floor Plans
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Pet Friendly
- Salon / Barber
- Security
- Transportation Services
- Walking Paths
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Touchmark on Saddle Drive
4.4overall · 73 ratings combined
4.4★ on Google (73)
Montana NY
Jun 2026
The staff is as warm and friendly as one can find, always cheerful and ready to positively communicate with all who enter their doors.
Melanie Williams
Jun 2026
As a partner in our mission of care and support, advocacy, and community development, Touchmark continually goes above and beyond. They are actively engaged in raising awareness, supporting families navigating aging and dementia, and investing in programs that strengthen the well-being of those they serve.<br>We are grateful for Touchmark's leadership, generosity, and shared dedication to improving the lives of older adults. Their staff's professionalism and genuine compassion make them a trusted resource and valued community partner. We are honored to be a community partner, working alongside them to better serve our aging population.<br>— Alzheimer's Association Montana Chapter
Brook Miles
Jun 2026
Touchmark was a pleasure to work with throughout our project! Tennille and her team were so kind, professional, organized, and communicated clearly from start to finish! They made scheduling easy, and were accommodating while we completed the work on their property. It is always appreciated when a client values quality and works collaboratively to ensure a successful project. We look forward to the opportunity to work with Touchmark again in the future!
NICOLE GIACOMINI
Jun 2026
So grateful to have such a wonderful facility in our town! Lovely decor, kind staff and convenient location for care!
Frequently Asked Questions
What types of care does Touchmark on Saddle Drive offer?
Touchmark on Saddle Drive offers Assisted Living and Independent Living.
Is Touchmark on Saddle Drive pet friendly?
Yes. Touchmark on Saddle Drive lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Touchmark on Saddle Drive located?
Touchmark on Saddle Drive is located at 915 Saddle Dr in Helena, Montana.
What do families say about Touchmark on Saddle Drive?
Touchmark on Saddle Drive draws mostly enthusiastic reviews from residents and families, who describe a warm, well-run community with strong food service and attentive staff, alongside its independent living cottages and assisted living apartments. However, a handful of reviewers raise serious concerns about understaffing, declining care quality over time, and billing disputes after a resident's death.
How can families visit Touchmark on Saddle Drive?
Submit the Request Information form on this page to connect with Touchmark on Saddle Drive and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Touchmark on Saddle Drive? Claim this listing to update photos, pricing, and details. It's free.
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