3.6(14 ratings)· St. Augustine average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of TLay Healthcare Services are mixed, with praise for skilled in-home physical and occupational therapists but repeated concerns about staffing reliability, billing practices, and communication around care decisions. Some families report excellent one-on-one care, while others describe long delays in getting a caregiver or being dropped from services unexpectedly.
AI-generated from reviews and community data.
TLay Healthcare Services, Inc is a home health agency serving St. Augustine, Florida offering Home Health. Families rate it 3.6 out of 5 across 14 reviews.
TLay Healthcare Services, Inc is a home health agency serving clients in St. Augustine, Florida. The agency provides therapy and nursing care to patients in their homes.
Reviews of TLay Healthcare Services are mixed. Some reviewers praised the clinical skills and professionalism of therapists who helped with recovery after falls and other conditions. However, other families reported significant problems, including difficulty obtaining assigned caregivers over extended periods, staff arriving unprepared without necessary supplies, and billing disputes over services not rendered. One reviewer described challenges in coordinating care after hospital discharge, while another expressed concern about caregiver retention and compensation at the agency.
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Help Me Choose3.6overall · 14 ratings combined
3.6★ on Google (14)
Chou Chou
Feb 2024
I'm physically disabled and use a electric wheelchair. It's been more than 6 months that they haven't sent me a caregiver that I desperately need. I'm sure there's a caregiver shortage and Tlay isn't paying these caregivers enough. Whoever wants their love ones to receive care from Tlay I suggested everyone to find a stable home health agency because Tlay don't care about my wellbeing including my family.
Pamela Willoughby Henry
Oct 2020
The therapists that came in the home to work with my mom, after my mother had taken a fall, were fantastic. Will PTA and Anna COTA were skillful, knowledgeable, personable and professional. They helped my mom increase in her stability, strength, stamina and safety. Thank you, T Lay for all you've done for us.
Angela Holstein
Feb 2020
I was a patient of TLay Healthcare Services recently and everyone there was absolutely amazing! They were amazing at handling my needs and always able to reach! I am grateful that I chose TLay as my home heathcare!
Dawn Frazier
Jul 2019
Our first nurse knew nothing about patient's condition and didn't even have gloves or supplies. Then after she was fired, she came back for a "discharge" appointment three weeks later that lasted 5 minutes wherein the patient wasn't available and still wanted to bill for a 45 minute visit. Total scam on our insurance which we will contest.
Sylvia Bland
Dec 2018
We initially began with TLay on 11/12/18. My brother went in the hospital on 12/7 due to bleeding from the nose and coughing up blood. On 12/12 Case Management at the hospital reached out to TLay to resume services upon his release from the hospital. The hospital received acceptance. Then on 12/13 the acceptance was rescinded and I had to find another Home Health agency. I called Medicare and was told we were under TLay until 1/10/19. I reached out to TLay to find out why they were "firing" us. Pamela in the office initially said the reason was because our insurance was not authorizing the supplies required. She then said she wanted to review his chart and would call me back. When Pam returned my call her story changed to his wound care supplies were too expensive when they went in to order them and they would be losing money on him. So they never ordered supplies that were requested over 3 weeks ago and we have been using whatever we had on hand from a previous company. According to Pamela the owners "sweat blood" over this decision...
TLay Healthcare Services, Inc offers Home Health.
TLay Healthcare Services, Inc is located at 2802 N 5th St in St. Augustine, Florida.
TLay Healthcare Services, Inc carries a 3.6 out of 5 rating from 14 Google reviews. Reviews of TLay Healthcare Services are mixed, with praise for skilled in-home physical and occupational therapists but repeated concerns about staffing reliability, billing practices, and communication around care decisions. Some families report excellent one-on-one care, while others describe long delays in getting a caregiver or being dropped from services unexpectedly. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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