MyLivingChoice

Lilac at Bayview

161a Marine Street

4.1(184 ratings)· Saint Augustine average: 4.3

Lilac at Bayview, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

Reviews for Lilac at Bayview are sharply mixed: some families praise attentive nurses and an active activities program, while others report serious neglect, unsanitary conditions, and poor communication from staff. The lower-rated reviews describe safety and care failures that go beyond ordinary dissatisfaction.

The Good

  • Nurses and CNAs praised by name for attentive care
  • Active activities program with organized events for residents
  • Staff helped coordinate resident's transition home

The Bad

  • Multiple reports of neglect, including wet clothing and bedding
  • One report of roaches in patient rooms
  • Several complaints about poor phone and front-desk communication
  • One report of medication mismanagement and unreported fall

AI-generated from reviews and community data.

Lilac at Bayview is a senior living community in Saint Augustine, Florida offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Laundry Service. Families rate it 4.1 out of 5 across 184 reviews.

About Lilac at Bayview

Lilac at Bayview is a skilled nursing / long term care community in Saint Augustine, Florida. The community is licensed for up to 120 residents.

Families rate Lilac at Bayview 4.1 out of 5 based on 184 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Lilac at Bayview

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Lilac at Bayview

4.1overall · 184 ratings combined

4.1★ on Google (184)

Pamela Reddick

May 2026

via Google

My husband was at this facility last year for a couple of weeks. It’s horrible, the staff could care less about the patients! It’s filthy, they NEVER cleaned his room or bathroom so I did it myself. Food is terrible. Physical therapy is terrible as well. They WERE not even giving him his meds for Parkinson’s properly or on time! I called them out on this! I was doing his laundry, yet his Tommy Bahama shorts and shirts were disappearing! One day when I visited him he had on someone else’s clothing…I was livid! Then He fell one evening and they did not even notify me, the next day I was there and they told me…I said he needs to go to ER now! And he did, unfortunately he passed only a few days later. PLEASE STEER CLEAR OF THIS PLACE! They deserve zero stars and should be shut down! They even have a 2 star review on Medicare.gov Look it up!

Charlotte Scott (Kitty Chicks Rescue)

Apr 2026

via Google

The care my mother received from this facility was horrific! My mother was admitted on March 15. During her stay, the level of care she received was unacceptable. She was left in wet clothing and bedding for extended periods, and no therapy had been initiated. At 4:00 a.m., I received a message from her that simply read “HELP,” which caused immediate alarm. We went to her right away and found her severely disoriented. She ultimately had to be readmitted to the hospital. What is especially troubling is that several staff members indicated they would not place their own family members in your facility. My mother’s roommate also expressed a desire to be taken home. No patient or family should ever have to experience this. Families place a great deal of trust in facilities like yours, expecting that their loved ones will receive attentive, compassionate, and professional care. That trust was not only unmet but broken. After removing my mother, every healthcare professional we encountered—including doctors, nurses, and therapists—expressed concern and disbelief that she had been in your care. Additionally, the manager on call that morning demonstrated a dismissive and unprofessional attitude, showing no interest in addressing the situation or taking accountability. We did not know the extent of these issues at the time, but we do now. I urge you to take this complaint seriously, investigate what occurred, and implement necessary improvements to ensure that no other family endures a similar experience.

L L

Dec 2025

via Google

I had a very disappointing experience with Lilac at Bayview Nursing Home. There were roaches present in patient rooms, which is completely unacceptable in a healthcare and rehabilitation setting. In addition to the cleanliness issues, communication was a constant problem!! The front desk and phone staff were extremely rude and dismissive, and it was extremely difficult to get updates about a family member. Calls were frequently transferred to voicemails that were full, making it impossible to leave messages, and follow-ups were non-existent. Getting basic information required repeated calls and a lot of unnecessary frustration. What I found most telling is that once your loved one is discharged, the facility suddenly becomes very responsive… calling repeatedly to ask about your experience and pushing you to complete surveys privately. It feels less like genuine concern and more like an attempt to keep negative experiences from being shared publicly. Based on cleanliness issues, poor communication, and overall lack of professionalism, I would not recommend this facility to others looking for quality care for their loved ones.

Terry Robinson

Dec 2025

via Google

Great staff, they kept a good eye on mom , Mrs Ford the nursing director was amazing as well as nurse Donna she was very personable and took really good care of my mother.Thank you, Donna, for all you did.Thank you this ford for all you've done i would like to also thank Brittany for all of her hard work on setting up my mother to go home and getting her comfortable in a bed.We had a few issues, but she's worked them out.Thank you so much for all the time.You've spent helping my mother!!

Kiana E

Nov 2025

via Google

We would like to thank Anton Watson the Activities Director for scheduling the Activity Extravaganza!! The nurses and CNA did great in getting them to activities that we had set up for the residents! I am apart of a sorority that volunteered and did a spa day for the residents and we all had a blast!

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Government Inspection History

7 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2025Fire Safety StandardHealth Standard8 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2025

Dec 4, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2025

May 17, 2024Health Complaint2 citations
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2024

  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2024

Jan 18, 2024Infection ControlNo citations
Sep 21, 2023Health Complaint3 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 6, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 6, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 6, 2023

May 18, 2023Fire Safety StandardHealth Standard12 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2023

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2023

  • Have an alternate power supply for its alarm system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2023

Sep 16, 2021Fire Safety StandardHealth Standard2 citations
  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 21, 2021

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lilac at Bayview offer?

Lilac at Bayview offers Skilled Nursing / Long Term Care.

Where is Lilac at Bayview located?

Lilac at Bayview is located at 161a Marine Street in Saint Augustine, Florida.

What do families say about Lilac at Bayview?

Reviews for Lilac at Bayview are sharply mixed: some families praise attentive nurses and an active activities program, while others report serious neglect, unsanitary conditions, and poor communication from staff. The lower-rated reviews describe safety and care failures that go beyond ordinary dissatisfaction.

How did Lilac at Bayview do on recent health and safety inspections?

Lilac at Bayview had 7 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lilac at Bayview?

Submit the Request Information form on this page to connect with Lilac at Bayview and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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