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TheKey - Senior Home Care

1255 W 15th St

4.8(37 ratings)· Plano average: 4.4

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Quick Facts

Shift flexibility
Offers shifts from 4 hours to 24 hours
Availability
24/7 caregiver support offered
Service area
Serves Plano and greater Dallas area

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families using TheKey - Senior Home Care in Plano describe a highly attentive service, praising quick caregiver matching, responsive scheduling staff, and compassionate support through difficult periods including stroke recovery and hospice care. Reviewers consistently highlight strong communication with the office team and reliable, long-term caregiver relationships.

What reviewers praise

  • Caregivers described as reliable and compassionate
  • Quick, thoughtful matching of caregivers to client needs
  • Office staff (Chloe, Kim) praised for responsiveness
  • Support through hospice and end-of-life care noted
  • Caregivers described as punctual and professional
  • Long-term caregiver relationships, one lasting 2.5 years

What reviewers flag

  • No published pricing information available

AI-generated from reviews and community data.

TheKey - Senior Home Care is a home care agency serving Plano, Texas offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.8 out of 5 across 37 reviews.

About TheKey - Senior Home Care

TheKey - Senior Home Care is an at-home care agency serving clients in Plano, Texas. The agency arranges caregivers to support seniors with varying needs, from short shifts to round-the-clock care, including end-of-life and post-stroke support.

Reviewers consistently praise the agency's scheduling reliability and caregiver matching. Multiple families noted that appointments are prompt and on time, and that caregivers are warm, compassionate, and go beyond standard duties to help with additional needs. One reviewer described a caregiver as "reliable and compassionate," noting a long-term placement that lasted two and a half years. Families report that staff listen carefully to care requirements and respond quickly when adjustments are needed.

The agency holds a Google rating of 4.8 out of 5 across 37 reviews, with respondents highlighting the professionalism and dedication of both administrative and caregiving staff throughout extended care relationships.

Types of Care at TheKey - Senior Home Care

At-Home Care

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Reviews of TheKey - Senior Home Care

4.8overall · 37 ratings combined

4.8★ on Google (37)

Write a review

Keana Madsen

Mar 2025

via Google ↗ · Report

Where do I start?? Today Chloe came to pay me and Mr. Douglas a visit and it completely made his day and mine as well! The dedication Chloe have when it comes to clients is 100% unmatched. She goes above and beyond and not just the visits to check on them but overall if extra help is needed on our end she makes it happen the exact same day! She matched us perfectly with Elizabeth ( caregiver) and she is GOLDEN. Mr Doug and I appreciate her hard work and dedication to us more than words can explain!!! I can't thank both you ladies enough for making us feel so loved and taken care of!!

Bolly Rhythms

Mar 2025

via Google ↗ · Report

Our experience with The Key services had been amazing. The scheduling of the appointments of the caretaker was always prompt and ON TIME! It’s been 4 months of using the service and we are very pleased with the service they have offered. The caretaker had been very welcoming, warm and affectionate to my parents. Executed all the responsibilities in a timely manner and diligently. My parents will definitely miss her during their travel. We sincerely, appreciate the services offered. Thank you 😊

Don Arnett

Feb 2025

via Google ↗ · Report

My father received excellent care from the caregivers provided by The Key. It was a difficult time for our family and we are very thankful for their support every step of the way through hospice and end of life. The caregivers were experienced, knowledgeable, punctual, professional and very compassionate. I highly recommend their services!

Ronald Morgan

Dec 2024

via Google ↗ · Report

Following a stroke, my husband required in-home care. The personnel at The Key (Kim and Chloe) listened to our needs and provided caregivers as needed, whether it was a 4 hour shift, a 24 hour shift, or multiple days. The caregiver they matched us with (Tammy Gleaves) was reliable and compassionate - she was with us 2-1/2 years and became like a member of the family. It was not a job for her, but a genuine “calling”. I would certainly recommend The Key Plano to anyone needing in-home care.

Pendleton Family

Nov 2024

via Google ↗ · Report

The Key has been helping us with my Dad for the past year. Everyone from Chloe in scheduling, to Kim in administration, to our dear, sweet caregiver Jill has been exceptional! Jill has shown my Dad, and me, kindness, compassion and a joyful willingness to help above and beyond anything we could have asked for! We appreciate them all so much! ❤️

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Frequently Asked Questions

What types of care does TheKey - Senior Home Care offer?

TheKey - Senior Home Care offers At-Home Care.

How much does TheKey - Senior Home Care cost?

TheKey - Senior Home Care has not published its pricing. For context, communities in Plano that publish rates start around $3,786 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is TheKey - Senior Home Care located?

TheKey - Senior Home Care is located at 1255 W 15th St in Plano, Texas.

What do families say about TheKey - Senior Home Care?

TheKey - Senior Home Care carries a 4.8 out of 5 rating from 37 Google reviews. Families using TheKey - Senior Home Care in Plano describe a highly attentive service, praising quick caregiver matching, responsive scheduling staff, and compassionate support through difficult periods including stroke recovery and hospice care. Reviewers consistently highlight strong communication with the office team and reliable, long-term caregiver relationships. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit TheKey - Senior Home Care?

Submit the Request Information form on this page, or contact TheKey - Senior Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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