MyLivingChoice

TheKey - Senior Home Care

82 West St

3.1(9 ratings)· Litchfield average: 4.3

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TheKey - Senior Home Care logo
TheKey - Senior Home Care, photo 11 / 6

Quick Facts

Care staffing support
24/7 Caregiver Manager and Client Success Manager team
Service options
Hourly, 24/7, or live-in care available
Family communication tool
Family app tracks caregiver schedule updates
Company history
Formerly known as Companions and Homemakers

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for TheKey in Litchfield are sharply mixed: several families and caregivers praise the actual home-care staff as helpful and well-trained, while others report serious problems with office management, scheduling, and reliability. The average rating reflects this split between good hands-on caregivers and inconsistent agency oversight.

What reviewers praise

  • Caregivers described as helpful and grateful-worthy by families
  • Leadership praised for training caregivers thoroughly
  • Family app helps track caregiver schedules
  • Offers hourly, 24/7, and live-in care options

What reviewers flag

  • Several reports of unprofessional or unresponsive office staff
  • One report of aides not showing up for scheduled shifts
  • One report of bureaucratic, disorganized management getting in caregivers' way
  • Rating history shows a polarized mix of 5-star and 1-star reviews

AI-generated from reviews and community data.

TheKey - Senior Home Care is a home care agency serving Litchfield, Connecticut offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.1 out of 5 across 9 reviews.

About TheKey - Senior Home Care

TheKey provides nonmedical in-home senior care in Litchfield, Connecticut. The company offers hourly, 24/7, and live-in homemaker-companion services, as well as comfort-focused care during advanced illness, all designed to support aging in place and help seniors maintain independence and quality of life.

TheKey's approach is guided by six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep. This Balanced Care Method goes beyond assistance with daily tasks to keep the mind sharp, the body strong, and days filled with purpose.

Care plans are personalized based on each client's lifestyle, routines, preferences, and goals. The local Litchfield team takes time to understand each person's needs and builds support plans that adapt as circumstances change. Each client is matched with a personally selected caregiver and supported by a dedicated care team including a Caregiver Manager and Client Success Manager, both available 24/7.

TheKey combines deep local knowledge of Connecticut living with the training standards and experience of a leading national organization with over 25 years in home care. The company emphasizes that their caregivers are local professionals who live and work in the communities they serve, bringing dignity, respect, and genuine human connection to their work.

Types of Care at TheKey - Senior Home Care

At-Home Care

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Reviews of TheKey - Senior Home Care

3.1overall · 9 ratings combined

3.1★ on Google (9)

Goddesslondon87

Apr 2026

via Google ↗ · Report

Jannely M. She’s an employee that works for the key. Not sure how she got the job, but she is very unprofessional and combative with the caregivers. She talks down to people. Hangs up the phone when you’re asking a question. Does not give full details about the client, so your blindsided of what your walking into. She should be reported, let alone fired on how she talks to people. When the caregivers or clients calls her. She never answer the phone or reply back to the messages on time. Very irresponsible person and makes the company look bad. This company is definitely not worth working for at all, even if you’re desperate for money!!!!!!

Angel

Sep 2024

via Google ↗ · Report

This place was formerly Companions and Homemakers. That should tell you all you need to know.

antonio diago

Jul 2024

via Google ↗ · Report

Do NOT trust your loved ones with this company . They hire annyone , thier aides/ home health aides don't show for thier shifts , they threaten the aides with legalities when they are left at a clients home forcing the aides to neglect thier children , forcing them to stay past their shifts . A unethical. And uncaring company. Avoid!!!!!

Leesa Lawson

Mar 2024

via Google ↗ · Report

Horribly bureaucratic and terrible at details. The organization gets in the way of their caregivers.

Donna Zakshevsky

Feb 2024

via Google ↗ · Report

Mary Jo Lucia and the staff have been extremely helpful!!

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Frequently Asked Questions

What types of care does TheKey - Senior Home Care offer?

TheKey - Senior Home Care offers At-Home Care.

Where is TheKey - Senior Home Care located?

TheKey - Senior Home Care is located at 82 West St in Litchfield, Connecticut.

What do families say about TheKey - Senior Home Care?

TheKey - Senior Home Care carries a 3.1 out of 5 rating from 9 Google reviews. Reviews for TheKey in Litchfield are sharply mixed: several families and caregivers praise the actual home-care staff as helpful and well-trained, while others report serious problems with office management, scheduling, and reliability. The average rating reflects this split between good hands-on caregivers and inconsistent agency oversight. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit TheKey - Senior Home Care?

Submit the Request Information form on this page, or contact TheKey - Senior Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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