Spencer
Sep 2025
Sean and Breanne are an absolute joy to work with. They were both responsive, kind, and incredibly helpful. Thank you again!
1 / 6Quick Facts
- Care flexibility
- Ranges from a few hours to 24/7 live-in care
- Caregiver base
- Caregiving teams locally based in Greater Portland
- End-of-life support
- Comfort-focused care during advanced illness
What Families Think
TheKey is a home care agency serving Lake Oswego and the greater Portland area, offering everything from a few hours of companionship to full 24/7 live-in support. The overwhelming majority of reviewers praise fast response times, compassionate caregivers, and attentive management, especially during hospice and end-of-life situations, though one reviewer described a serious breakdown in reliability and safety.
The Good
- Rapid response, often same-day or same-night caregiver placement
- Compassionate, attentive caregivers praised repeatedly by families
- Strong support during hospice and end-of-life care
- Flexible scheduling that adapts to changing family needs
- Management described as responsive and communicative
- Consistent caregiver matching for long-term clients
The Bad
- One report of missed shifts, medication errors, and a fall causing neglect concerns
- No published pricing information available
AI-generated from reviews and community data.
TheKey is a home care agency serving Lake Oswego, Oregon offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.8 out of 5 across 31 reviews.
About TheKey
TheKey is a home care provider serving Lake Oswego and the Greater Portland Area, offering care that ranges from a few hours of companionship to comprehensive 24/7 support, allowing seniors to age in place in their own homes.
The company's Balanced Care Method guides care delivery through six evidence-based pillars: cognitive stimulation, nutritious meals, physical movement, social connection, meaningful activities, and restful sleep. Services include hourly and live-in support for those seeking to maintain independence and engagement, specialized memory care that preserves comfort and dignity, and comfort-focused care with emotional support during advanced illness. Flexible respite care is also available to provide relief for family caregivers.
TheKey's caregiving teams are locally based in the Greater Portland Area and supported by the organization's 25+ years of home care experience and comprehensive training standards. Each client receives personalized attention from a personally matched caregiver, a Caregiver Manager, and a Client Success Manager, with 24/7 support available. The care planning process begins with an in-home assessment where the team learns about the client's routines, preferences, and goals.
Types of Care at TheKey
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of TheKey
4.8overall · 31 ratings combined
4.8★ on Google (31)
Kay Irwin
Jul 2025
I was extremely satisfied with the service from The Key which provided 5 months of care for my husband, enabling me to care for him at home until the day he passed away. Breanne was always professional and caring in her response to our changing situation. She quickly helped to assess our need for the next level of care to bring in "Housecall Providers Hospice" (also an excellent care team) which gave me the additional support needed. Caregiver Maria Barajas, a warm and caring person, went the extra mile every day to help with his care and he declared that Maria was his best friend! Jael Solorio gave extra support coming every Sunday to help us. Thank you! Thank you!
Silvia Smart
Feb 2025
My mom is 92 and The Key was instrumental in helping her get some much needed support. Her caregiver was fantastic and on the days they were unable to make it, The Key provided a same-day substitute. Five Stars!
Peter LeFebvre
Jan 2025
The best people to work with. All were kind and compassionate. The personal are wonderful. From the initial contact inquiring about constant care to the people coming out to the residence. The nurses were great.<br>I would highly recommend these folks to take care of a loved one. They are truly the best.
Andrea Baker
Jan 2025
We have had care from The Key for 6 years now to help my husband, Bill, who had a stroke at the end of 2018. While Bill was still in rehab, Breanne came to the hospital to meet with me and discuss their services. From that day on, Breanne has been a pillar of strength for me and for Bill. Her regular home visits are welcomed and helpful. Our two caregivers, Vanessa and Adriana, both have extremely high regard for management at The Key…they feel supported and respected. I have recommended The Key to friends and will continue to do so.
Frequently Asked Questions
What types of care does TheKey offer?
TheKey offers At-Home Care.
Where is TheKey located?
TheKey is located at 4500 Kruse Way Ste. 345 in Lake Oswego, Oregon.
What do families say about TheKey?
TheKey is a home care agency serving Lake Oswego and the greater Portland area, offering everything from a few hours of companionship to full 24/7 live-in support. The overwhelming majority of reviewers praise fast response times, compassionate caregivers, and attentive management, especially during hospice and end-of-life situations, though one reviewer described a serious breakdown in reliability and safety.
How can families visit TheKey?
Submit the Request Information form on this page to connect with TheKey and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at TheKey? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Lake Oswego.
CenterWell Home Health
Lake Oswego, Oregon0 mi
4.2(31)
Home health
Footsteps at Lake Oswego
Lake Oswego, Oregon0.2 mi
4.7(554)
Assisted Living
The Pearl At Kruse Way
Lake Oswego, Oregon0.2 mi
3.2(55)
Memory CareSkilled Nursing / Long Term Care
The Springs at Carman Oaks
Lake Oswego, Oregon0.4 mi
4.6(30)
Assisted LivingIndependent Living
The Springs at Lake Oswego
Lake Oswego, Oregon0.4 mi
4.1(15)
Assisted LivingIndependent LivingMemory Care
Embark Senior Living
Lake Oswego, Oregon0.7 mi
Assisted LivingIndependent Living