MyLivingChoice

TheKey - Formerly Home Care Assistance

7833 S Highland Dr

4.7(38 ratings)

TheKey - Formerly Home Care Assistance, photo 11 / 6

Quick Facts

Leadership Access
Owner personally addresses family concerns directly
Care Scope
Supports transition to semi-independent living arrangements

What Families Think

Families describe TheKey (formerly Home Care Assistance) in Cottonwood Heights as attentive, communicative, and personally overseen by ownership, with caregivers who go beyond basic tasks to engage clients in daily life. A handful of reviews describe serious lapses—inattentive or sleeping aides and a billing dispute after a client's death—suggesting the experience isn't uniformly consistent. Overall the agency holds strong marks from most reviewers, but the range of experiences means families should ask about vetting and quality assurance.

The Good

  • Caregivers engage clients in games, cooking, exercise
  • Office team responds quickly to family concerns
  • Owner personally involved in problem-solving
  • Flexible scheduling adjusted as needs change
  • Proactive communication about changes in care

The Bad

  • One report of aides sleeping or inattentive on duty
  • One report of high staff turnover with subpar aides
  • One billing dispute reported after a client's death
  • Reviews suggest care quality can be inconsistent

AI-generated from reviews and community data.

TheKey - Formerly Home Care Assistance is a senior care provider serving Cottonwood Heights, Utah offering At-Home Care. Amenities include Social Activities, Transportation Services and Housekeeping. Families rate it 4.7 out of 5 across 38 reviews.

About TheKey - Formerly Home Care Assistance

TheKey (formerly Home Care Assistance) provides home health and hospice care in Cottonwood Heights, Utah. The agency serves clients across a range of needs, from companion care and daily living assistance to specialized dementia support and care for adults transitioning to semi-independent living.

Family reviews consistently praise the quality of caregiver matches and the responsiveness of leadership. Families report that aides are cheerful, engaged, and attentive, going beyond basic care to spend time on activities like games, cooking, exercise, and conversation. One family wrote, "waking up 5 days a week to her cheerful 'good morning' is so much better than an alarm clock." Communication stands out across reviews: families note the office team responds quickly to concerns, proactively alerts families to changes, and works flexibly to adjust schedules when care needs shift. The owner, Melissa Anderson, is mentioned by name in several reviews for her availability and problem-solving.

A small number of one-star reviews describe serious lapses, aides sleeping on duty, being inattentive, or high staff turnover, and one complaint about billing after a client's death. These negative reviews suggest quality can be inconsistent.

TheKey holds a 4.7 out of 5 rating across 38 Google reviews. Most feedback is strongly positive, though families considering this agency should ask directly about quality assurance and vetting processes given the range of experiences reported.

Types of Care at TheKey - Formerly Home Care Assistance

At-Home CareHome Health and Hospice

Amenities

Room Amenities

  • Emergency Call System

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of TheKey - Formerly Home Care Assistance

4.7overall · 38 ratings combined

4.7★ on Google (38)

Kass Higbee

Sep 2022

via Google

By far one of the worst companies you can deal with. We had aides Who would sleep on the couch, who would spend their time on their phone, who would completely ignore my mother, And the office personnel were totally unresponsive. We went through many different aides as so many were not doing what they were supposed to. As I took care of my mother their role was strictly as a companion. As mentioned above many were subpar. I insisted that my mother get a companion that was worthy of the amount of money she was paying which was a lot. Out of all the aides we had there were only two who were actually worth The fee they were charging, and they would warn the aides in advance that I was “anal“ because I insisted the services provided were worth the money that was spent. Trust me you do not want to use this company

Louis Bigler

Apr 2021

via Google

My experience as a client of Home Care Assistance has been OUTSTANDING!! I highly recommend their services.

Ann Madsen

Apr 2021

via Google

I would never have guessed that having one young woman, who has become a best friend, could make such a difference in my life. Waking up 5 days a week to her cheerful “good morning”is so much better than an alarm clock that jars me into wakefulness.<br>Over the many months that she has been coming I have benefited from her cheerful positive attitude about my numerous aches and pains. We have a routine that launches my day into meaningful activity. If someone had said that two hours in the morning could set a standard for a busy efficient day I would never have believed it could be this good.<br>I am able to take care of many things for myself, but the few things that would be impossible for me, like getting on my compression hose each day, getting the wash put in, help with a timely breakfast and many other details have made her an invaluable part of my life and a precious friend.<br>During the pandemic her friendship has kept me from feeling isolated. I look forward to the 2 hours we spend together as a time to share news,<br>happy and sad. I was so excited when she got engaged and showed me her beautiful ring! As an 88 year old i feel that there are some bits of wisdom that i can offer her for the meaningful beginnings of creating a family of her own.<br><br>Thank you so much for providing this invaluable service.

Jackie Westbrook

Nov 2020

via Google

Very poor kept my mom's Walker. Overpaid when my mom passed away never received the money that was left they took it. Told me I couldn't get it without showing receipts when your mom passes away there's thousands of dollars and it was only $397 that was left that needed to come to family

Gene K

Mar 2020

via Google

Great company with caring employees and ownership. Have worked with Home Care Assistance for many years now and have always been impressed.

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Frequently Asked Questions

What types of care does TheKey - Formerly Home Care Assistance offer?

TheKey - Formerly Home Care Assistance offers At-Home Care.

Where is TheKey - Formerly Home Care Assistance located?

TheKey - Formerly Home Care Assistance is located at 7833 S Highland Dr in Cottonwood Heights, Utah.

What do families say about TheKey - Formerly Home Care Assistance?

Families describe TheKey (formerly Home Care Assistance) in Cottonwood Heights as attentive, communicative, and personally overseen by ownership, with caregivers who go beyond basic tasks to engage clients in daily life. A handful of reviews describe serious lapses—inattentive or sleeping aides and a billing dispute after a client's death—suggesting the experience isn't uniformly consistent. Overall the agency holds strong marks from most reviewers, but the range of experiences means families should ask about vetting and quality assurance.

How can families visit TheKey - Formerly Home Care Assistance?

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Nearby Communities

Other senior living options within 25 miles of Cottonwood Heights.