Wartburg Memory Care Community

CIERNAN GAN

May 2026

via Google ↗

My family had a terrible experience with Wartburg Nursing Home Rehabilitation Center in Mount Vernon while my grandmother was there. The staff seemed completely unprepared and there was little to no communication between departments. Every time we asked questions, nobody seemed to know what was going on or what they were supposed to be doing. The nurses and staff were often rude and dismissive, both in person and over the phone. Calling for updates or help was frustrating because whoever answered the phone acted annoyed and never seemed willing or able to assist. We were constantly transferred around or told conflicting information. One of the most upsetting issues was with my grandmother’s basic care. She was scheduled to have showers on Tuesdays and Fridays, yet many times those showers never happened unless I personally came into the facility and pushed the staff to do it. Family members should not have to repeatedly remind nurses and aides to provide basic hygiene care that is already scheduled. Another major issue was the response time when patients pressed the call button for help. There were multiple times where my grandmother waited close to 45 minutes for someone to come assist her. On more than one occasion, she almost ended up using the bathroom on herself because no nurse or aide responded in a reasonable amount of time. That level of neglect is unacceptable, especially in a nursing facility where patients rely on staff for basic daily needs and dignity. This was an extremely stressful experience for our family during a time when we needed support and professionalism the most. The lack of communication, poor organization, rude behavior, and failure to consistently provide proper care made this a very disappointing experience overall. I would not recommend this facility based on what we experienced.

Dorothy Goldman

Aug 2024

via Google ↗

Since I was a young teenager, I knew older members of my churches who went to live at the Wartburg. To a person, their experiences were very positive. I have visited there a number of times -- to visit a resident, to attend a meeting, to participate in a program, and more! All of my experiences have been most positive. I have only good things to say about their whole operation.

Christine O'Hanlon

Nov 2023

via Google ↗

My mother-in-law lived at the Wartburg assisted living from 2016 to late 2018. She was 92 years old, very sharp and kind. She loved to read. She used a walker. The Wartburg gave her an opportunity to be social with different groups of people. She loved “brain and word games”. She enjoyed the access to the gardens and grounds. She loved nature and flowers. She had worked at a small literary agency for years before retirement and she loved the library. Best of all was the kindness of the staff.

Frank Valdes

Nov 2021

via Google ↗

My Dad is suffering from dementia. He has been a resident of the Wartburg Skilled Nursing facility for almost 6 months. My family and I have nothing but praise for the aides, nurses, physical/occupational therapists, social worker, activity director, minister, and the rest of the staff and office workers. Everyone who works there are friendly, attentive and incredibly responsive. My Dad is being treated well. His meals are custom prepared, always varied and he likes them. He experiences a variety of activities that are stimulating each day. My family and I are grateful that we were able to get him admitted to Wartburg and cannot imagine he'd get better care than he's receiving now. His health has improved since he became a resident and he doesn't have falls like he had frequently in prior residences. Visiting hours are generous and health safety is a priority. We're very thankful to everyone at the Wartburg for their care of my Dad. Frank V, Yonkers, NY

Angela Ciminello

Nov 2019

via Google ↗

Wartburg's beautiful 34-acre campus is an oasis for premiere senior residential facilities and their programs for those aging at home are top notch!