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The Villa At City Center is a skilled nursing and long-term care community in Warren, Michigan, with a 3.8 out of 5 rating from 224 Google reviews. No detailed reviewer comments or amenity details were available to describe specific experiences families have had there.
AI-generated from reviews and community data.
Villa at City Center is a senior living community in Warren, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.9 out of 5 across 227 reviews.
The Villa At City Center is a skilled nursing / long term care community in Warren, Michigan. The community is licensed for up to 152 residents.
Families rate The Villa At City Center 3.8 out of 5 based on 224 Google reviews.
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Help Me Choose3.9overall · 227 ratings combined
3.9★ on Google (227)
Christine
Jul 2026
I recently had a family member here. It was terrible. The food is disgusting! The midnight shift is a joke!!!! They left my family member crying in pain. She asked for her pain medication as she had a serious surgery, 1 week prior. She had to wait 3 hours, while the staff were laughing and cutting up in the hallway, outside her room. Just awful!
Dana Savage
May 2026
If 1st impressions mean anything, I give this place 5 stars. My 85 yr old father had a 6 night hospital stay after the assisted living facility he was at basically neglected him. The hospital was able to get him over to Villa at City Center for rehab. I went to see him on his first day there, he’s in memory care. Night & day difference from previous two places he has lived over the last 5 years. The staff is so incredibly helpful and you can just tell they actually care about their residents. How refreshing!! A shout out to DaShay and Trina who assisted and provided more information than I have received from anyone else in this process. It is stressful enough caring for a parent nearing their end of life, so when Trina said “just breathe, we got this”, I about lost it. I felt an incredible weight lifted at that moment.
Tiffany Hodge
Feb 2026
I spent most of my summer in this place, and all it left me with is the sense that I should have walked out on day one. I wasn’t told I couldn’t smoke weed outdoors or even off the property. My prescribed pain medication was confiscated despite explicit approval from my pain management provider. Nicky is a bully, full stop. The person in charge means well, but his incompetence is enough reason to remove him from any position of authority. After I declined my medications earlier in the evening (except my seizure medication), Nicky arbitrarily chose not to give me anything later. I had a seizure as a direct result. Their on-staff doctor violated HIPAA because he couldn’t distinguish one Black woman from another, and the entire incident is on video. They cornered me, pressured me, and treated me with open disrespect. Even basic necessities were a problem; the milk delivered to me was spoiled. I left before receiving the care I actually needed. When I contacted the ombudsman, staff behavior toward me became even more hostile. If they behave like this with someone of sound mind, I can’t even imagine what happens to residents who can’t advocate for themselves. I brought my insulin with me and accidentally left it behind. No one bothered to call me. I waited for my laundry to be returned only to see one of my shirts on another resident. Nine pairs of socks, multiple shirts, and shorts vanished without explanation. I ate cereal for most meals because the food was either inedible or I felt unsafe eating it. If you value the wellbeing of the person you’re considering placing here, do not send them to this facility
Becky McGuire
Feb 2026
I would give them zero stars if possible. NEVER send your seriously ill loved one to this place. In my experience, they were not equipped to care for someone in my sister’s condition, and what we witnessed felt extremely neglectful. My sister was sent here after a stroke. When she went into distress, no one noticed her inability to breathe. My niece arrived to visit, found her in this condition and had to call 911 herself because my sister’s nurse was nowhere to be found, and no one else at the facility seemed able to make the call. She was taken to the hospital by ambulance and died within 15 minutes of arriving. I cannot say what would have happened under different circumstances, but I strongly believe that if she had received closer monitoring and more attentive care, things might have turned out differently. This was our family’s experience, and I would never want anyone else to go through what we did.
William Foster
Oct 2025
My siblings and I were very impressed with the staff. We were also happy to see a clean and orderly environment. We left there happy to know our brother was in good hands. The Villa has a great team.
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Villa at City Center offers Skilled Nursing / Long Term Care.
Villa at City Center is located at 11700 East Ten Mile Road in Warren, Michigan.
The Villa At City Center is a skilled nursing and long-term care community in Warren, Michigan, with a 3.8 out of 5 rating from 224 Google reviews. No detailed reviewer comments or amenity details were available to describe specific experiences families have had there.
Villa at City Center had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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