MyLivingChoice

The Townsend Agency Home Care

Farmington, Connecticut

5(10 ratings)· Farmington average: 4.5

The Townsend Agency Home Care — photo 11 / 5

Quick Facts

Caregiver requirement
At least three years prior caregiving experience
Service area
Serves all of Connecticut, not just Farmington
Agency experience
17 years operating as a home care agency

What Families Think

Families consistently praise The Townsend Agency for affordable, personalized non-medical home care in Connecticut, highlighting caregiver compassion, responsive communication from the owner, and smooth transitions when switching from pricier agencies. All available reviews are five-star and focus on cost savings without sacrificing quality of care.

The Good

  • Reviewers repeatedly cite lower prices than competing agencies
  • Caregivers described as kind, attentive, and professional
  • Owner is responsive and answers questions directly
  • One family kept same caregiver after switching agencies
  • Personalized care that adapts to routines and preferences

AI-generated from reviews and community data.

About The Townsend Agency Home Care

The Townsend Agency is a non-medical home care provider serving Farmington, Connecticut and the entire state. Licensed, bonded, and insured, the agency offers in-home care services designed to help seniors age comfortably while maintaining independence and dignity in their own homes.

The agency provides a wide range of services including assistance with activities of daily living such as bathing, toileting, dressing, personal hygiene, companionship, meal preparation, medication reminders, transportation, and light housekeeping. Specialized memory care support is available for seniors living with Alzheimer's disease, dementia, or other memory-related conditions. Services are available as 24-hour live-in care, personal care assistance, or other flexible arrangements tailored to individual needs.

With 17 years of experience in home care, The Townsend Agency employs caregivers who are thoroughly vetted and trained professionals. All caregivers undergo background checks and must have at least three years of prior caregiving experience. The agency emphasizes compassionate, respectful care that prioritizes the safety and dignity of clients while allowing them to remain in the comfort of their own homes.

Types of Care

Home Health and Hospice

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Reviews

5overall · 10 ratings combined

5★ on Google (10)

Watty

May 2026

via Google

I can’t recommend this place enough!!! We switched from another agency because my mom lives in Fairfield County and we were paying a small fortune for a live in aide. I saw a commercial on TV for this Agency so I decided to give them a call. From the very first meeting, the owner was fantastic, friendly, professional, and genuinely caring. My biggest concern was that my mom is very attached to her current caregiver and I didn’t want her to be upset or lose that connection. To my relief, the owner was able to hire my mom’s caregiver so nothing changed, except we are now saving a significant amount of money! The transition was seamless and my mom’s caring comfort State exactly the same. I’m so grateful we found this Agency.

Pricilla W.

May 2026

via Google

This Agency truly exceeded all of our expectations. Their prices are the most affordable without sacrificing quality. The owner is wonderful and took the time to answer every question I had. The aid assigned to my mom is kind, attentive and professional. She provided outstanding care that has made a real difference in my mom’s life, I heartedly Recommend this agency to anyone looking for affordable and reliable care.

Celina Wiggins

May 2026

via Google

We contacted many agencies to compare prices and somewhere either outrageously high or refuse to provide a quote without an assessment even though I clearly explained my mom's needs then we found the Townsend agency .The owner was incredibly nice and upfront ,offering the lowest prices I've seen. they're honesty and affordability may are decision easy. Highly recommend .

Masiah Wilkes

May 2026

via Google

This review was long overdue!! I'm really happy with the care. My mom is getting from this Agency. Our last Agency was good, but their prices were way too high. The Townsend Agency is much more affordable, and the caregiver was super kind and attentive to my mom. It's a relief knowing my mom is taken care of, and I don't have to spend a fortune to do it. Definitely recommend them!!

Millicent Parker

May 2026

via Google

I cannot say enough good things about this Home Care agency. From the very beginning they treated my mom with genuine compassion respect and professionalism. The caregiver was not only highly skilled but she truly cares and she goes above and beyond to make sure my mom is comfortable safe and happy everyday. Communication has been excellent and I always feel informed and reassured knowing that my mom is in such capable hands. What really stands out is how personalized The care is, they took the time to understand her needs and preferences and routines. On top of that their pricing is very reasonable especially considering the high level of service they provide. It gives me peace of mind knowing my mom is receiving such excellent care without breaking the bank!! I highly recommend it this agency to anyone looking for reliable compassionate and affordable home care.

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Nearby Communities

Other senior living options within 25 miles of Farmington.