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The Springs of Pinnacle Mountain Health & Rehabilitation

6411 Valley Ranch Drive

3.3(31 ratings)· Little Rock average: 4.2

The Springs of Pinnacle Mountain Health & Rehabilitation, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
110
Therapy services
On-site physical, speech, and occupational therapy
Room options
Private rooms available at modest extra cost

What Families Think

Reviews for The Springs of Pinnacle Mountain are sharply divided, with some families describing attentive, compassionate staff and strong therapy services, while others report serious neglect, unclean conditions, and missing belongings. The facility appears to vary significantly in the quality of care residents receive, based on differing accounts of the same location.

The Good

  • Staff described as attentive and know residents by name
  • On-site physical, speech, and occupational therapy
  • Scheduled transportation to medical appointments
  • Private rooms available at modest added cost
  • Staff show compassion during hospice/end-of-life care

The Bad

  • Multiple reports of neglect: unchanged briefs, missed call lights for hours
  • Several reviewers describe cold or poor-quality food
  • Multiple accounts of lost, stolen, or mixed-up clothing/belongings
  • Reports of frequent turnover in facility management

AI-generated from reviews and community data.

The Springs of Pinnacle Mountain Health & Rehabilitation is a senior living community in Little Rock, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.3 out of 5 across 31 reviews.

About The Springs of Pinnacle Mountain Health & Rehabilitation

The Springs of Pinnacle Mountain Health & Rehabilitation is a skilled nursing / long term care community in Little Rock, Arkansas.

Families rate The Springs of Pinnacle Mountain Health & Rehabilitation 3.3 out of 5 based on 31 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at The Springs of Pinnacle Mountain Health & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management

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Reviews of The Springs of Pinnacle Mountain Health & Rehabilitation

3.3overall · 31 ratings combined

3.3★ on Google (31)

Christie del Castillo-Hegyi

Jul 2026

via Google

Amazing staff and awesome facility!

Queshia Bryant

Aug 2025

via Google

Was very disappointed with how my Grandma looked and smelled

Tadeanna Birdsong

Feb 2025

via Google

The springs is a very WONDERFUL facility. The staff is amazing and very attentive!

Carolyn Humphrey

Feb 2025

via Google

My dad has been at the Springs of Pinnacle Mountain for almost 3 months now and I couldn't be happier. He also likes it. The staff is so kind and very dedicated. Each one knows my name as well as my dad and they reach out regularly to make sure we're happy. My dad is so well taken care of. When he came, he had a bad wound on his leg and they have gone above and beyond to treat it, making appointments for specialists, getting him a special bed. And it's made a big difference. He loves his physical therapy and speech therapy. And the therapists are really on the ball! The CNAs are very prompt responding to call lights and always cheerful. The nurses treat dad with respect and he likes joking around with them. My mother had been in a facility in Maumelle (not Springs) and I had such a hard time keeping her personal items from being stolen. I've never had any issues at Pinnacle. Each and every item dad brought is exactly where it should be and I have no worries about someone taking anything. The food is pretty good too. and if my dad doesn't like what is being served he can choose to have a hamburger or grilled cheese. They also have transportation to and from appointments. Since dad is wheelchair-bound, this is ideal for me. They leave in plenty of time to get to appointments and we've never had to wait more than 15 minutes for a pick up once we're done. And it's so easy to schedule transportation too. Dad is pretty much a loner, so he's in a private room which doesn't cost too much more than a shared room. Which brings me to the recreation person who reached out to me to find out what kind of things would get dad more involved in the social life there. They have everything from bible study to outings to the store. All in all, I am very pleased with every aspect of Pinnacle. From administration to billing to Xavier the maintenance man to nursing and therapy. With an extra special shout out to the CNAs who make that place shine!

Erik Leamon

Oct 2024

via Google

I regularly saw staff stopping what they were doing to listen to and talk to residents. This seems like such a small matter, but human dignity is one of the most important things we can give time and attention to. Big kudos to you all.

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Government Inspection History

5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Fire Safety StandardHealth Standard9 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026

Jul 7, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2025

Apr 23, 2025Health Complaint2 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025

Sep 26, 2024Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2024

Oct 5, 2023Fire Safety StandardHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Springs of Pinnacle Mountain Health & Rehabilitation offer?

The Springs of Pinnacle Mountain Health & Rehabilitation offers Skilled Nursing / Long Term Care.

How much does The Springs of Pinnacle Mountain Health & Rehabilitation cost?

The Springs of Pinnacle Mountain Health & Rehabilitation has not published its pricing. For context, communities in Little Rock that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is The Springs of Pinnacle Mountain Health & Rehabilitation located?

The Springs of Pinnacle Mountain Health & Rehabilitation is located at 6411 Valley Ranch Drive in Little Rock, Arkansas.

What do families say about The Springs of Pinnacle Mountain Health & Rehabilitation?

Reviews for The Springs of Pinnacle Mountain are sharply divided, with some families describing attentive, compassionate staff and strong therapy services, while others report serious neglect, unclean conditions, and missing belongings. The facility appears to vary significantly in the quality of care residents receive, based on differing accounts of the same location.

How did The Springs of Pinnacle Mountain Health & Rehabilitation do on recent health and safety inspections?

The Springs of Pinnacle Mountain Health & Rehabilitation had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Springs of Pinnacle Mountain Health & Rehabilitation?

Submit the Request Information form on this page to connect with The Springs of Pinnacle Mountain Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Springs of Pinnacle Mountain Health & Rehabilitation? Claim this listing to update photos, pricing, and details. It's free.

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