Christie del Castillo-Hegyi
Jul 2026
Amazing staff and awesome facility!
3.3(31 ratings)· Little Rock average: 4.2
1 / 5CMS Care Compare
Reviews for The Springs of Pinnacle Mountain are sharply divided, with some families describing attentive, compassionate staff and strong therapy services, while others report serious neglect, unclean conditions, and missing belongings. The facility appears to vary significantly in the quality of care residents receive, based on differing accounts of the same location.
AI-generated from reviews and community data.
The Springs of Pinnacle Mountain Health & Rehabilitation is a senior living community in Little Rock, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 3.3 out of 5 across 31 reviews.
The Springs of Pinnacle Mountain Health & Rehabilitation is a skilled nursing / long term care community in Little Rock, Arkansas.
Families rate The Springs of Pinnacle Mountain Health & Rehabilitation 3.3 out of 5 based on 31 Google reviews.
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Help Me Choose3.3overall · 31 ratings combined
3.3★ on Google (31)
Christie del Castillo-Hegyi
Jul 2026
Amazing staff and awesome facility!
Queshia Bryant
Aug 2025
Was very disappointed with how my Grandma looked and smelled
Tadeanna Birdsong
Feb 2025
The springs is a very WONDERFUL facility. The staff is amazing and very attentive!
Carolyn Humphrey
Feb 2025
My dad has been at the Springs of Pinnacle Mountain for almost 3 months now and I couldn't be happier. He also likes it. The staff is so kind and very dedicated. Each one knows my name as well as my dad and they reach out regularly to make sure we're happy. My dad is so well taken care of. When he came, he had a bad wound on his leg and they have gone above and beyond to treat it, making appointments for specialists, getting him a special bed. And it's made a big difference. He loves his physical therapy and speech therapy. And the therapists are really on the ball! The CNAs are very prompt responding to call lights and always cheerful. The nurses treat dad with respect and he likes joking around with them. My mother had been in a facility in Maumelle (not Springs) and I had such a hard time keeping her personal items from being stolen. I've never had any issues at Pinnacle. Each and every item dad brought is exactly where it should be and I have no worries about someone taking anything. The food is pretty good too. and if my dad doesn't like what is being served he can choose to have a hamburger or grilled cheese. They also have transportation to and from appointments. Since dad is wheelchair-bound, this is ideal for me. They leave in plenty of time to get to appointments and we've never had to wait more than 15 minutes for a pick up once we're done. And it's so easy to schedule transportation too. Dad is pretty much a loner, so he's in a private room which doesn't cost too much more than a shared room. Which brings me to the recreation person who reached out to me to find out what kind of things would get dad more involved in the social life there. They have everything from bible study to outings to the store. All in all, I am very pleased with every aspect of Pinnacle. From administration to billing to Xavier the maintenance man to nursing and therapy. With an extra special shout out to the CNAs who make that place shine!
Erik Leamon
Oct 2024
I regularly saw staff stopping what they were doing to listen to and talk to residents. This seems like such a small matter, but human dignity is one of the most important things we can give time and attention to. Big kudos to you all.
5 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 24, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 24, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Springs of Pinnacle Mountain Health & Rehabilitation offers Skilled Nursing / Long Term Care.
The Springs of Pinnacle Mountain Health & Rehabilitation has not published its pricing. For context, communities in Little Rock that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
The Springs of Pinnacle Mountain Health & Rehabilitation is located at 6411 Valley Ranch Drive in Little Rock, Arkansas.
Reviews for The Springs of Pinnacle Mountain are sharply divided, with some families describing attentive, compassionate staff and strong therapy services, while others report serious neglect, unclean conditions, and missing belongings. The facility appears to vary significantly in the quality of care residents receive, based on differing accounts of the same location.
The Springs of Pinnacle Mountain Health & Rehabilitation had 5 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with The Springs of Pinnacle Mountain Health & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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