1 / 6Most families describe The Ridge Cottonwood as a warm, well-kept community with attentive staff, strong activity programming, and good food, and many credit specific caregivers and directors for compassionate end-of-life and memory care support. However, a notable minority of reviewers report serious lapses in care coordination, slow emergency response, and periods of instability tied to management or ownership changes, so experiences appear to vary depending on staffing and leadership at the time.
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The Ridge Cottonwood is a senior living community in Holladay, Utah offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 77 reviews.
The Ridge Cottonwood is an assisted living and independent living community in Holladay, Utah. It serves residents across a range of care needs, including memory care for those with advancing dementia.
Families' experiences at The Ridge vary significantly. Those who report positive stays consistently praise the physical facility itself, described as beautiful and well-maintained, along with specific staff members by name. Several families highlight attentive activities programming, quality dining, and compassionate support during difficult transitions. However, a substantial minority of reviews raise serious concerns: inadequate staffing during evening hours, inconsistent execution of care plans (including promised personal care like daily showers), and staffing challenges following management changes. One family noted that when problems arise, they often occur when coverage is limited. A few families reported concerning pre-move experiences, including contract disputes.
The Ridge holds a 4.4 out of 5 rating based on 78 Google reviews. The review distribution is notably polarized, many give five stars while others give one or two, suggesting outcomes depend heavily on individual circumstances, care needs, and timing of residency.
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Help Me Choose4.4overall · 77 ratings combined
4.4★ on Google (77)
Adrienne Cundick
Jun 2026
Our experience was top notch, couldn't have been more professional every step of the way unlike our previous experience for the past year. Just very disappointed we didn't make the change earlier. Highly recommend to anyone with memory care needs for loved one. Beautiful park like grounds for patients to enjoy, excellent food, and absolute top of the line care, no waiting for assistance.
Karla Snow
Mar 2026
Great experience starting with the tour to moving into my lovely apartment. The staff are so friendly and helpful.
Felipe Moran
Mar 2026
Nice place and the food is healthy and tasty.
Kami Moran
Mar 2026
Such a cozy place. Staff is kind and friendly!<br>The food was delicious!!!!!!!
Petrolina Simpson
Mar 2026
I previously went to your facility to have dinner with my friend and her aunt who is a current resident there. Coming from a culinary background, I understand how hard a dining staff works. The food was absolutely top-notch, servers were incredibly great. The director's name of the dining area is jackie. We saw Jackie walking through with a smile on her face and greeting on all of the residents. She took time out of her busy schedule to stop and visit with us as well, asking if we need anything and how the food is. I've never had such a personable and kind experience from a facility before. Jackie seemed genuinely involved and showed she really wanted to engage in your residence. Thank you Jackie for such an incredible experience and amazing food. Your staff and you deserve 6 out of 5 stars.<br>Sincerely,<br>Frances Simpson
The Ridge Cottonwood offers Assisted Living and Independent Living.
The Ridge Cottonwood is located at 5600 Highland Dr in Holladay, Utah.
Most families describe The Ridge Cottonwood as a warm, well-kept community with attentive staff, strong activity programming, and good food, and many credit specific caregivers and directors for compassionate end-of-life and memory care support. However, a notable minority of reviewers report serious lapses in care coordination, slow emergency response, and periods of instability tied to management or ownership changes, so experiences appear to vary depending on staffing and leadership at the time.
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