MyLivingChoice

The Reserve at Richardson

1610 Richardson Dr

4.1(76 ratings)· Richardson average: 4.4

The Reserve at Richardson, photo 11 / 5

Quick Facts

Total units
129
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
129
Licensed capacity
Licensed for up to 129 residents
Rehab services
On-site physical and occupational therapy for recovery
Ownership/leadership
Facility owned by Danny Prince, managed by Roy Hurst

What Families Think

Families describe The Reserve at Richardson as a skilled nursing and long-term care community with attentive nursing and rehab staff, a clean, odor-free environment, and a warm, family-like atmosphere. Multiple reviewers highlight strong physical and occupational therapy outcomes and specific staff members by name for their compassion and professionalism.

The Good

  • Clean, odor-free facility noted by multiple reviewers
  • Strong physical and occupational therapy praised repeatedly
  • Compassionate, attentive nursing staff mentioned by name
  • Warm, family-like atmosphere from front desk to care team
  • Effective wound and kidney care coordination for complex cases

The Bad

  • One report of hospital records not initially transferred correctly

AI-generated from reviews and community data.

The Reserve at Richardson is a senior living community in Richardson, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 76 reviews.

About The Reserve at Richardson

The Reserve at Richardson is a skilled nursing and long-term care facility in Richardson, Texas, with a capacity of 129 beds. It serves patients requiring post-operative recovery, rehabilitation, and permanent residential care.

Families consistently praise the facility's cleanliness, maintenance, and welcoming atmosphere. Multiple reviewers highlight the dedication and kindness of staff across all levels, from administrators to maintenance workers, noting that employees genuinely know residents by name and treat them with care. One family wrote: "the people truly care about their patients." Parents and adult children report moving loved ones to the facility after visiting multiple communities and choosing the Reserve for its well-kept appearance and attentive environment. Several families also mention successful medical outcomes and smooth coordination during complex transitions.

Some families report frustration with nursing response times to requests for pain medication and rehabilitation services, with waits sometimes exceeding an hour. Communication gaps during admissions and inconsistent staff quality appear in a smaller portion of reviews. One family noted concern about rehabilitation scheduling and weekend coverage.

The Reserve at Richardson holds a 4.1 out of 5 Google rating across 76 reviews, reflecting a mixed but generally positive picture: most ratings are 4–5 stars, though a notable minority give 1-star assessments focused on nursing and therapy responsiveness.

Types of Care at The Reserve at Richardson

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Reserve at Richardson

4.1overall · 76 ratings combined

4.1★ on Google (76)

SA Brown

Jul 2026

via Google

I want to thank the reserve for caring for my mother the 3 weeks after her hospital stay. The social worker was nice and responsive. My mom really liked her aides Jewel and Theresa. She got a kick (no pun intended) out of Brandon in PT. She liked Andrew and Alex as well. Everyone was nice to me as I visited my mom daily. I can’t remember the lady’s name at the front desk. But she was always so pleasant and warm when I signed in. Thank you Reserve! We pray we won’t be back, except for a visit.<br><br>Update July 11, 2026<br>Saddens me to report that my mom had to come back. We have only been here1.5 days and I’m not pleased the 2nd time around. My mom’s tv doesn’t work. I know that may sound trivial but it gets lonely in these rooms. I’ll be back to update.

Bard Alexander

Jul 2026

via Google

I had a truly wonderful experience at The Reserve at Richardson today. From the moment I arrived, the atmosphere felt warm, welcoming, and well cared for. The community itself is beautiful and thoughtfully maintained, but what really stood out to me was the people. I had the pleasure of meeting Denver, Sheena, and Dara, and they were all incredibly kind, professional, and genuine. Denver took the time to speak with me in a way that felt personal and engaging, and we had a great conversation that went beyond just work. Sheena and Dara were also very welcoming and added to the overall family-like feel of the environment. What stood out most was how natural and comfortable the interactions felt. It’s clear that The Reserve at Richardson has built a culture centered around care, respect, and connection. Overall, it was hands down one of my best visits since starting in my role. I left feeling grateful for the experience and even more excited about the potential to work together in the future. Highly recommend The Reserve at Richardson for both its beautiful setting and its outstanding team.

Madelyn Smith

Jun 2026

via Google

If you’re seeking quality care, look elsewhere. The Executive Director, Roy Lee Hurst, appears to care more about collecting Medicare payments than actually caring for the residents. He has no problem cramming three residents into a room that is only meant for two. There is a clear double standard in how residents are treated. Roy bends the rules for some while unfairly targeting and mistreating others. The obvious favoritism and poor leadership create an unfair and stressful environment for residents and their families. If you are considering this facility for a loved one, steer clear.

K R

Jun 2026

via Google

This facility would have gotten a 5 star if it wasn’t for nursing staff taking 1-1.5 hours to provide pain medication when asked for. I know they are busy but 1-1.5 hours in pain before you receive pain meds, and then it takes another 45 mins to start to kick in. All other staff is AMAZING. It wasn’t just our family member having issues with medication and the nurses. Multiple other patients, and family members also expressed grievances throughout our stay with medication that must be giving at a specific time, or pain medication given in a reasonable timely manner. Techs are amazing, kitchen is amazing, activity planner is amazing, front door staff is amazing, PT staff is amazing, and we never smelled anything soiled the whole time during our stay. They keep the facility very clean. Would use again if needed.

Scott

Jun 2026

via Google

Chisholm is an outstanding Patient Care Technician. Chisholm is professional, very helpful, and nice. He has demonstrated great interest in, and care for, his patients. Thank you,Chisholm.

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Government Inspection History

6 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 21, 2026Fire Safety StandardHealth Standard17 citations
  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has no plan of correction

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026

Dec 2, 2025Health Complaint2 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

Jun 18, 2025Health Complaint4 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 10, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2025

Mar 13, 2025Fire Safety StandardHealth Standard10 citations
  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 14, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025

Mar 10, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 2, 2025

Feb 15, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 8, 2024

  • Have proper power supply for life support equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 8, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Reserve at Richardson offer?

The Reserve at Richardson offers Skilled Nursing / Long Term Care.

Where is The Reserve at Richardson located?

The Reserve at Richardson is located at 1610 Richardson Dr in Richardson, Texas.

What do families say about The Reserve at Richardson?

Families describe The Reserve at Richardson as a skilled nursing and long-term care community with attentive nursing and rehab staff, a clean, odor-free environment, and a warm, family-like atmosphere. Multiple reviewers highlight strong physical and occupational therapy outcomes and specific staff members by name for their compassion and professionalism.

How did The Reserve at Richardson do on recent health and safety inspections?

The Reserve at Richardson had 6 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Reserve at Richardson?

Submit the Request Information form on this page to connect with The Reserve at Richardson and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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