MyLivingChoice

The Plaza at Richardson

1301 Richardson Dr

3.6(57 ratings)· Richardson average: 4.4

The Plaza at Richardson, photo 11 / 5

Quick Facts

Total units
124
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
124
Care setting
Licensed for up to 124 residents
Hospice support
Provides end-of-life hospice care on-site

What Families Think

Families describe The Plaza at Richardson as a skilled nursing and long-term care community where nursing staff, aides, and therapists provide attentive, compassionate care, including hospice and memory care support. Several reviewers praise clear communication from staff about medical changes and overall cleanliness, though one family noted early struggles with staffing turnover affecting laundry and bathing routines.

The Good

  • Attentive nursing and CNA staff praised repeatedly
  • Physical therapy team kept residents active
  • Clear, responsive communication about health changes
  • Clean, well-maintained facility noted by multiple reviewers
  • Compassionate hospice care experience described
  • Admissions and social work staff described as helpful

The Bad

  • One report of laundry and bathing schedule lapses tied to staff turnover

AI-generated from reviews and community data.

The Plaza at Richardson is a senior living community in Richardson, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 57 reviews.

About The Plaza at Richardson

The Plaza at Richardson is a skilled nursing and long-term care facility in Richardson, Texas, licensed for 124 residents. It provides care for individuals requiring nursing support, including those with dementia and Alzheimer's disease.

Family experiences at the facility are sharply divided. Several families report dedicated, kind staff who provide attentive care, maintain a clean environment, and communicate well with residents' loved ones. Physical therapy and activity programs have been noted as strengths. However, a substantial number of families describe serious concerns: chronic understaffing that leaves residents unattended for extended periods, residents found in soiled clothing or wet bedding, significant unexplained weight loss, medication management issues with residents with dementia, and inadequate monitoring of medical complications. One family noted their relative was "starving here" after losing 15 pounds in less than three weeks, with food trays being mixed up between residents on different diets.

These accounts suggest inconsistency in care quality and oversight. Some families mention staffing changes in early 2024, with one recent review expressing satisfaction after those changes; however, many negative reviews span multiple years and raise questions about sustained operational challenges. The facility holds a 3.6/5 rating across 57 reviews.

Types of Care at The Plaza at Richardson

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Plaza at Richardson

3.6overall · 57 ratings combined

3.6★ on Google (57)

Zach Wheeler

Sep 2025

via Google

I can’t say enough good things about The Plaza at Richardson! The facility is always clean and well-maintained, and the atmosphere is warm and inviting. The nurses and caregivers go above and beyond—not only meeting medical needs but also showing kindness and patience every single day. Communication has been excellent; I’m always kept informed and never left with unanswered questions. What stands out the most is the genuine compassion from everyone here. Knowing our clients are safe, comfortable, and surrounded by people who care gives me so much peace of mind. I am so grateful for their team and would highly recommend them to anyone looking for a place where their loved one will truly be cared for.

Sharon Richardson

Sep 2025

via Google

My father, who had Alzheimer’s, lived in The Plaza for almost a full year, until he passed away (at 90 years and ten months old) in June/2025. The staff were so very kind and caring toward him. The physical therapists were great at keeping him active. The nurses and CNA’s were helpful anytime they were called upon, tending to everything from baths, getting him dressed, cleaning his room, changing bedding, etc. The admissions staff were also very courteous and helpful in getting him settled in. We were thankful that, after his first week at The Plaza, during which he lived in a room in their Memory Ward, it was determined that he would be able to move out of the Memory Care wing and into a room on their main floor. The only reason for four stars instead of five is that, in the beginning, we had some concerns about the laundry and bathing schedule. But, it seems that was because of a staff turnover. After the first six weeks or so, all the issues had been addressed. The staff made sure he had a wonderful, compatible roommate, was well fed and cared for, and received attentive medical care. We appreciated very much how quickly the nurses would alert us of any medicine changes, or any behavioral or health concerns they had for my dad. He was very well loved and cared for at The Plaza.

Samantha Calnan

Aug 2025

via Google

⭐️⭐️⭐️⭐️⭐️<br><br>The Plaza at Richardson has been absolutely wonderful! The staff here are so kind, attentive, and truly care about the well-being of their residents. From the nurses and aides to the therapy team, everyone goes above and beyond to make sure patients feel comfortable and supported. The facility itself is clean, welcoming, and well-maintained, which gave me so much peace of mind. Communication has always been clear and responsive, and I really appreciate the personal attention given to each resident. I can’t thank them enough for the excellent care provided — I highly recommend The Plaza at Richardson to anyone looking for a skilled nursing facility!

Samantha Calnan

Aug 2025

via Google

⭐️⭐️⭐️⭐️⭐️ The Plaza at Richardson has been absolutely wonderful! The staff here are so kind, attentive, and truly care about the well-being of their residents. From the nurses and aides to the therapy team, everyone goes above and beyond to make sure patients feel comfortable and supported. The facility itself is clean, welcoming, and well-maintained, which gave me so much peace of mind. Communication has always been clear and responsive, and I really appreciate the personal attention given to each resident. I can’t thank them enough for the excellent care provided — I highly recommend The Plaza at Richardson to anyone looking for a skilled nursing facility!

Joan Neumann

Jul 2025

via Google

READ ALL REVIEWS ON YELP!!!.<br>The staff is very nice when you can find an aide or nurse. They are definitely short staffed. However, I have found my ex-husband in dirty (soiled and wet) clothes or just a diaper and shirt on laying on wet sheets. Sometimes he is in a hospital gown even though I have bought him clothes and labeled everything. When his bed is wet there is no one around to change the sheets for long periods of time. I also have killed two roaches which I informed the front desk.<br>The meals are small, many times served on styrofoam to go containers and he is losing weight. Since he was. moved there late March he has been going downhill. In February in his former nursing home he was walking, had physical therapy, occupational therapy, showers and participated in all family events with only me accompanying him. No family members . Now he is bedridden or in a wheelchair. . I personally am exceptionally not happy with this nursing home and DO NOT RECOMMEND IT. IT ONLY HAS A 3.4 RATING AS A NURSING HOME. THAT IS FAR BELIW STANDARDS.<br>UNFORTUNATELY AT HIS FORNER NURSING HOME HE WAS HARDLY VISITED BY HIS FAMILY. I WAS THERE NUMEROUS TIMES A WEEK, often had dinner in the dining room with him A WE ATTEBDED EVERY EVENT TIGETHER, (NO other family showed up due to inconvenience) .His HIS NURSE WAS SKWSYS IN FRONT OF HIS DOOR. THR ENTIRE STAFF KNEW ME SND WERE VERY FRIENDLY,CARING AND WELL STAFFED. .

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Government Inspection History

12 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 7, 2026Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 8, 2026

Jun 26, 2025Fire Safety StandardHealth Standard11 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Meet Health Care Facilities Code mechanical requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 27, 2025

May 13, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 10, 2025

Sep 27, 2024Health Complaint2 citations
  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2024

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2024

Sep 5, 2024Health Complaint1 citation
  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2024

May 9, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Meet Health Care Facilities Code mechanical requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 11, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 29, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

Apr 4, 2024Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024

Feb 15, 2024Infection ControlNo citations
Jan 4, 2024Infection ControlNo citations
Oct 2, 2023Infection ControlNo citations
Jul 18, 2023Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023

Mar 23, 2023Fire Safety StandardHealth Standard21 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 17, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 13, 2023

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected May 3, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 17, 2023

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 19, 2023

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 17, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Plaza at Richardson offer?

The Plaza at Richardson offers Skilled Nursing / Long Term Care.

Where is The Plaza at Richardson located?

The Plaza at Richardson is located at 1301 Richardson Dr in Richardson, Texas.

What do families say about The Plaza at Richardson?

Families describe The Plaza at Richardson as a skilled nursing and long-term care community where nursing staff, aides, and therapists provide attentive, compassionate care, including hospice and memory care support. Several reviewers praise clear communication from staff about medical changes and overall cleanliness, though one family noted early struggles with staffing turnover affecting laundry and bathing routines.

How did The Plaza at Richardson do on recent health and safety inspections?

The Plaza at Richardson had 12 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Plaza at Richardson?

Submit the Request Information form on this page to connect with The Plaza at Richardson and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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