Cheryl Miller
Mar 2026
This is the cleanest best run care center ivevever been in. Personnel is caring and wonderful to even visitors. Love them♥️♥️
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers largely describe Pines Health Care-Machias as clean, well-run, and staffed by caring employees, with several noting a family-like atmosphere among long-tenured staff. However, one detailed account raised serious concerns about inadequate physical therapy, poor communication, and staff conduct, contrasting sharply with the otherwise positive feedback.
AI-generated from reviews and community data.
Pines Health Care-Machias is a senior living community in Machias, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 6 reviews.
Pines Health Care-Machias is a skilled nursing and long-term care community in Machias, New York, licensed for up to 115 residents. The facility is operated by the county government and is Medicare and Medicaid certified.
The community offers 24-hour staffing with on-site registered nurses and medication management services. Residents have access to private rooms with private bathrooms, emergency call systems, and security features. The facility includes gathering and activity spaces for social programs, housekeeping services, and wheelchair accessibility throughout.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose4.3overall · 6 ratings combined
4.3★ on Google (6)
Cheryl Miller
Mar 2026
This is the cleanest best run care center ivevever been in. Personnel is caring and wonderful to even visitors. Love them♥️♥️
Alexis Mapes
Dec 2025
My mother was placed here after a femur fracture, specifically for the purposes of PT. PT was inadequate, often not provided at all. Poor medical attention. Poor communication by staff. Phone calls not returned. Witnessed verbal abuse to residents by staff. Witnessed staff complaining incessantly in front of the residents. Witnessed non adherence to Covid protocols to keep non infected resident safe. I could continue. Please do not place anyone you love here.
User 13
May 2024
Facility is super clean, seems to be lots of enrichment for residents. Staff goes above and beyond for the families when needed, highly recommend.
Pam Peterson
Feb 2016
It is my second home ,the people there are like my family and I love working there for over twenty.
Paul Adams
Sep 2015
My mom works there and it's great :-)
4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 21, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2023
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Mar 28, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2020
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Pines Health Care-Machias offers Skilled Nursing / Long Term Care.
Pines Health Care-Machias is located at 9822 Route 16 in Machias, New York.
Reviewers largely describe Pines Health Care-Machias as clean, well-run, and staffed by caring employees, with several noting a family-like atmosphere among long-tenured staff. However, one detailed account raised serious concerns about inadequate physical therapy, poor communication, and staff conduct, contrasting sharply with the otherwise positive feedback.
Pines Health Care-Machias had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Pines Health Care-Machias directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Pines Health Care-Machias? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Machias.

Springville, New York11.9 mi
5(4)
Skilled Nursing / Long Term Care

Springville, New York11.9 mi
3.2(65)
Skilled Nursing / Long Term Care

Hinsdale, New York15.2 mi
Assisted Living

Houghton, New York15.3 mi
4(42)
Skilled Nursing / Long Term Care

Cuba, New York19.2 mi
Skilled Nursing / Long Term Care

Allegany, New York21.9 mi
2.3(12)
Assisted Living