MyLivingChoice

Pines Health Care-Machias

9822 Route 16

4.3(6 ratings)

Pines Health Care-Machias, photo 11 / 2

Quick Facts

Total units
115
Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
115
Facility size
Licensed for up to 115 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers largely describe Pines Health Care-Machias as clean, well-run, and staffed by caring employees, with several noting a family-like atmosphere among long-tenured staff. However, one detailed account raised serious concerns about inadequate physical therapy, poor communication, and staff conduct, contrasting sharply with the otherwise positive feedback.

What reviewers praise

  • Reviewers describe facility as very clean
  • Staff described as caring and going above and beyond
  • Long-tenured staff describe workplace like family
  • Praised as a well-run care center

What reviewers flag

  • One report of inadequate physical therapy after injury
  • One account of poor communication and unreturned phone calls
  • One report of witnessed verbal abuse toward residents
  • One report of non-adherence to Covid protocols

AI-generated from reviews and community data.

Pines Health Care-Machias is a senior living community in Machias, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.3 out of 5 across 6 reviews.

About Pines Health Care-Machias

Pines Health Care-Machias is a skilled nursing and long-term care community in Machias, New York, licensed for up to 115 residents. The facility is operated by the county government and is Medicare and Medicaid certified.

The community offers 24-hour staffing with on-site registered nurses and medication management services. Residents have access to private rooms with private bathrooms, emergency call systems, and security features. The facility includes gathering and activity spaces for social programs, housekeeping services, and wheelchair accessibility throughout.

Types of Care at Pines Health Care-Machias

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Pines Health Care-Machias

4.3overall · 6 ratings combined

4.3★ on Google (6)

Cheryl Miller

Mar 2026

via Google ↗

This is the cleanest best run care center ivevever been in. Personnel is caring and wonderful to even visitors. Love them♥️♥️

Alexis Mapes

Dec 2025

via Google ↗

My mother was placed here after a femur fracture, specifically for the purposes of PT. PT was inadequate, often not provided at all. Poor medical attention. Poor communication by staff. Phone calls not returned. Witnessed verbal abuse to residents by staff. Witnessed staff complaining incessantly in front of the residents. Witnessed non adherence to Covid protocols to keep non infected resident safe. I could continue. Please do not place anyone you love here.

User 13

May 2024

via Google ↗

Facility is super clean, seems to be lots of enrichment for residents. Staff goes above and beyond for the families when needed, highly recommend.

Pam Peterson

Feb 2016

via Google ↗

It is my second home ,the people there are like my family and I love working there for over twenty.

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Government Inspection History

4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 3, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 21, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 21, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2025

Sep 13, 2023Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2023

Jan 27, 2023Fire Safety StandardHealth Standard7 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2023

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Mar 28, 2023

Jan 15, 2020Fire Safety StandardHealth Standard4 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2020

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pines Health Care-Machias offer?

Pines Health Care-Machias offers Skilled Nursing / Long Term Care.

Where is Pines Health Care-Machias located?

Pines Health Care-Machias is located at 9822 Route 16 in Machias, New York.

What do families say about Pines Health Care-Machias?

Reviewers largely describe Pines Health Care-Machias as clean, well-run, and staffed by caring employees, with several noting a family-like atmosphere among long-tenured staff. However, one detailed account raised serious concerns about inadequate physical therapy, poor communication, and staff conduct, contrasting sharply with the otherwise positive feedback.

How did Pines Health Care-Machias do on recent health and safety inspections?

Pines Health Care-Machias had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pines Health Care-Machias?

Submit the Request Information form on this page, or contact Pines Health Care-Machias directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Machias.